topic Re: My ICX-7150 C12P switch is dead. No lights in RUCKUS Support for Lennar Homes

My ICX-7150 C12P switch is dead. No lights

davidswilson — Wed, 25 Mar 2026 16:03:24 GMT

My ICX-7150 C12P switch is dead. No lights.

Hello Support Team,I own a Ruckus ICX 7150-C12P and a WAP through Lennar. My switch is not powering on at all. When I plug it in, the amber light flashes briefly, then the unit shuts off completely, and no lights remain on. There have been no power

Remove power from the switch.
Press and hold the reset button while applying power to the switch.
Release the reset button after all of the system LEDs are not turning on

SN:- ***********

Product Name: 12-PRT POE+ COMP 2X1G SFP+

Product Family: ICX Switches Product Code Part: C12P

Warranty Expires: January 15, 2031

Edit: some information removed for security reasons - admin

Re: My ICX-7150 C12P switch is dead. No lights

davidswilson — Wed, 25 Mar 2026 16:03:47 GMT

ICX 7150-C12P

ICX7150-C12P-2X1G

80-1009879-04

SN:-***********

MAC: ****************

Re: My ICX-7150 C12P switch is dead. No lights

Imran_ruckus — Wed, 25 Mar 2026 16:07:42 GMT

Hi @davidswilson

Greetings!!!

Thank you for contacting the RUCKUS Lennar Home Community. I hope you are doing well.

I see that you have already created another post regarding this issue on the Lennar forum (please refer to the link below). To ensure better tracking and avoid duplication, kindly continue the discussion on the same thread, and I will assist you there.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/My-ICX-7150-C12P-switch-is-dead-No-lights/m-p/113507#M7983

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ICX-7150 C12P switch is dead. No lights

davidswilson — Wed, 25 Mar 2026 19:07:02 GMT

initial reset attempts do not resolve the issue

so i tried more than 30 times the Factory default reset button it is not turning the lights

watched the video but no help

reset button 30 times tried
Power off the switch
Press and hold the reset button
Power on the switch
Release the reset button
But no lights coming on

No Power or LEDs After Reset

Re: My ICX-7150 C12P switch is dead. No lights

Imran_ruckus — Wed, 25 Mar 2026 19:13:14 GMT

Hi @davidswilson

Thank you for the response and the information.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ICX-7150 C12P switch is dead. No lights

davidswilson — Wed, 25 Mar 2026 19:22:49 GMT

i tried everything still not working

Re: My ICX-7150 C12P switch is dead. No lights

Imran_ruckus — Wed, 25 Mar 2026 19:26:52 GMT

Hi @davidswilson

Thank you for your response.

As requested in my previous post, please record the video as per the instructions and upload it to the Google Drive link shared there.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ICX-7150 C12P switch is dead. No lights

Imran_ruckus — Thu, 26 Mar 2026 12:21:01 GMT

Hi @davidswilson

Thank you for the response and the information.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ICX-7150 C12P switch is dead. No lights

davidswilson — Thu, 26 Mar 2026 23:39:32 GMT

After Reset am seeing 2 Green Lights after this what need to do

Re: My ICX-7150 C12P switch is dead. No lights

davidswilson — Thu, 26 Mar 2026 23:42:14 GMT

After Reset i am seeing Two green Lights

1. SYST

2. PWR

What need's to do after this

Re: My ICX-7150 C12P switch is dead. No lights

Imran_ruckus — Fri, 27 Mar 2026 12:19:38 GMT

Hi @davidswilson

Thank you for your response and the update.

The green LEDs on the PWR and SYST indicators represent normal device behavior.

Please proceed with connecting your devices and check if you are able to access the internet.

For detailed guidance on device connectivity and configuration, kindly refer to the RUCKUS Lennar Knowledge Base article below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

If you need any assistance while following the steps, please feel free to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ICX-7150 C12P switch is dead. No lights

davidswilson — Fri, 27 Mar 2026 16:18:57 GMT

in all the 12 slots am getting yellow light .? internet is not connecting

Re: My ICX-7150 C12P switch is dead. No lights

davidswilson — Fri, 27 Mar 2026 16:22:29 GMT

i am seeing the yellow lights but its not connecting

Re: My ICX-7150 C12P switch is dead. No lights

davidswilson — Fri, 27 Mar 2026 16:24:57 GMT

After Factory Reset, I am seeing yellow lights in the 12 slots

The internet is not connecting...?

Re: My ICX-7150 C12P switch is dead. No lights

Imran_ruckus — Fri, 27 Mar 2026 17:18:58 GMT

Hi @davidswilson

Thank you for the response and the update.

Could you please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ICX-7150 C12P switch is dead. No lights

Imran_ruckus — Mon, 30 Mar 2026 12:46:20 GMT

Hi @davidswilson

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ICX-7150 C12P switch is dead. No lights

davidswilson — Tue, 31 Mar 2026 16:28:09 GMT

lights are coming up

Re: My ICX-7150 C12P switch is dead. No lights

davidswilson — Tue, 31 Mar 2026 16:28:35 GMT

lights are not coming up

Re: My ICX-7150 C12P switch is dead. No lights

Imran_ruckus — Tue, 31 Mar 2026 16:32:06 GMT

Hi @davidswilson

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ICX-7150 C12P switch is dead. No lights

Imran_ruckus — Thu, 02 Apr 2026 11:40:42 GMT

Hi @davidswilson

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support