topic Re: stuck in boot monitor mode and will not boot the operating system in RUCKUS Support for Lennar Homes

stuck in boot monitor mode and will not boot the operating system

Basti10 — Fri, 13 Mar 2026 19:00:38 GMT

Hello,

I live in a Lennar home and my Ruckus ICX 7150-C12P switch failed after a power outage.
The PWR light is green, but the SYST light stays solid amber and the PoE light is off.
The switch is stuck in boot monitor mode and will not boot the operating system, so none of my access points power on.

I have already power-cycled the unit and the issue persists.

This is a known failure with the ICX7150 in Lennar installations.
Please assist with a replacement unit.

Thank you.

Re: stuck in boot monitor mode and will not boot the operating system

Imran_ruckus — Fri, 13 Mar 2026 19:07:42 GMT

Hi @Basti10

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issue with the RUCKUS ICX-7150-C12P Switch with amber SYST LED after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Amber SYST light is a indication when the Switch gets stuck in boot mode and if multiple hard resets doesn't work the next step would be to perform Software Recovery where the software image is reinstalled in the Switch.

To troubleshoot and resolve the issue, pleas refer to the mentioned RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know how it goes and let me know if you need help at any point during the troubleshooting process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: stuck in boot monitor mode and will not boot the operating system

Imran_ruckus — Tue, 17 Mar 2026 11:47:06 GMT

Hi @Basti10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: stuck in boot monitor mode and will not boot the operating system

Imran_ruckus — Thu, 19 Mar 2026 12:51:13 GMT

Hi @Basti10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: stuck in boot monitor mode and will not boot the operating system

Imran_ruckus — Mon, 23 Mar 2026 12:26:44 GMT

Hi @Basti10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: stuck in boot monitor mode and will not boot the operating system

Basti10 — Mon, 23 Mar 2026 18:10:39 GMT

Hi Imran,

I have followed Solution 1 exactly as described and have attempted the physical reset many times over the past week. I have unplugged the switch, held the reset button down while plugging it back in, waited for the lights to flash, and repeated this process multiple times. The lights do flash as expected during the reset, but the switch always returns to the same state:

- PWR = Green
- SYST = Solid Amber
- PoE = Off
- No power to any Access Points

Despite numerous reset attempts, the switch remains stuck in boot mode.

I am unable to perform Solution 2 because I do not have access to a laptop to run the required recovery software.

Since this is a known issue with the ICX-7150-C12P in Lennar homes and the unit has not recovered after repeated resets, please proceed with sending a technician or issuing a replacement unit.

Thank you.

Re: stuck in boot monitor mode and will not boot the operating system

Imran_ruckus — Mon, 23 Mar 2026 18:57:55 GMT

Hi @Basti10

Greetings!!!

Thank you for your response and the update.

Apologies, but we recommend proceeding with Solution 2: the Software Recovery process.

As per our policy, we cannot approve a replacement for software-related issues or without attempting the recommended troubleshooting steps.

If you encounter any difficulties while following the process, you may consider seeking assistance from a technician. Alternatively, please feel free to reach out to us, we will be happy to guide you through the Software Recovery steps.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: stuck in boot monitor mode and will not boot the operating system

Imran_ruckus — Wed, 25 Mar 2026 16:30:02 GMT

Hi @Basti10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. We recommend proceeding with Solution 2: the Software Recovery process.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: stuck in boot monitor mode and will not boot the operating system

Basti10 — Thu, 26 Mar 2026 20:47:08 GMT

Hi Imran,

I hope you are doing well.

I am following up on the status of my case. As mentioned earlier, I have already completed Solution 1 multiple times over the past week, and the switch remains in the same failure state.

I am unable to proceed with Solution 2 because I do not have access to a laptop to download or run the required recovery software.

Given that this is a known issue affecting Lennar installations and the device has not recovered after repeated reset attempts, please provide an update on the next steps so we can move forward with resolving the issue. If necessary, please arrange for a technician or replacement unit.

Thank you.
Diego

Re: stuck in boot monitor mode and will not boot the operating system

Imran_ruckus — Thu, 26 Mar 2026 21:01:15 GMT

Hi @Basti10

Greetings!!!

Thank you for the response and the update.

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the RUCKUS Switch ports. (Check screenshot for the reference)

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: stuck in boot monitor mode and will not boot the operating system

Imran_ruckus — Mon, 30 Mar 2026 12:44:17 GMT

Hi @Basti10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the RUCKUS Switch ports. (Check screenshot for the reference)

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: stuck in boot monitor mode and will not boot the operating system

Imran_ruckus — Wed, 01 Apr 2026 11:56:50 GMT

Hi @Basti10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: stuck in boot monitor mode and will not boot the operating system

Imran_ruckus — Fri, 03 Apr 2026 12:54:54 GMT

Hi @Basti10

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: stuck in boot monitor mode and will not boot the operating system

Basti10 — Fri, 03 Apr 2026 13:57:35 GMT

Good morning

I kept trying the reset method and last night the switch finally powered back on. Everything is working again for now.

Thank you for your support

Re: stuck in boot monitor mode and will not boot the operating system

Imran_ruckus — Fri, 03 Apr 2026 14:26:50 GMT

Hi @Basti10

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support