topic Re: ruckus icx 7150 c12p POE on port not working in RUCKUS Support for Lennar Homes

ruckus icx 7150 c12p POE on port not working

jpatino7785 — Fri, 20 Mar 2026 20:11:19 GMT

Hello My ruckus icx 7150 c12p POE on all port does not work anymore. Checked on my switch and it still under warranty. How do i go about processing warranty exchange.

Re: ruckus icx 7150 c12p POE on port not working

Imran_ruckus — Fri, 20 Mar 2026 20:16:18 GMT

Hi @jpatino7785
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ruckus icx 7150 c12p POE on port not working

jpatino7785 — Fri, 20 Mar 2026 20:17:54 GMT

Hello,

Yes, the Ruckus was setup in a Lennar Home.

Thank you

Re: ruckus icx 7150 c12p POE on port not working

Imran_ruckus — Fri, 20 Mar 2026 20:20:37 GMT

Hi @jpatino7785

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch PoE ports are not working.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the requested queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ruckus icx 7150 c12p POE on port not working

jpatino7785 — Fri, 20 Mar 2026 20:37:44 GMT

Hello,

My RUCKUS Switch was working properly before POE stopped working on all ports. No power outages at the time it stopped working. I've already trouble shoot all port with othe POE devices and still not working. Cycle the switch with no change. I had to install couple of power injector so I can get power to my access points. Every other device that's not POE is working properly and showing green and amber for devices of 100mb.

Re: ruckus icx 7150 c12p POE on port not working

Imran_ruckus — Fri, 20 Mar 2026 20:40:29 GMT

Hi @jpatino7785

Thank you for the response and the information.

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ruckus icx 7150 c12p POE on port not working

jpatino7785 — Fri, 20 Mar 2026 20:48:14 GMT

Re: ruckus icx 7150 c12p POE on port not working

jpatino7785 — Fri, 20 Mar 2026 20:48:45 GMT

Per your request please view attached pictures

Re: ruckus icx 7150 c12p POE on port not working

Imran_ruckus — Fri, 20 Mar 2026 20:52:01 GMT

Hi @jpatino7785

Greetings!!!

Thank you for the response and the information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check if the Access Points gets powered on via RUCKUS Switch PoE.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ruckus icx 7150 c12p POE on port not working

Imran_ruckus — Fri, 20 Mar 2026 21:16:24 GMT

Hi @jpatino7785

Thank you for your private message.

This issue may be caused by the switch ports entering a disabled state, and they may need to be re-enabled using the command line interface (CLI).

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for step-by-step instructions to resolve this issue:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please let me know if you need any assistance while following the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ruckus icx 7150 c12p POE on port not working

jpatino7785 — Fri, 20 Mar 2026 21:26:16 GMT

I have already gone through the guides on the forum

Re: ruckus icx 7150 c12p POE on port not working

jpatino7785 — Fri, 20 Mar 2026 21:28:00 GMT

I have already tested each port with each access point. The only way that i was able to get them to work was to use a power injector.

I have other power-e switches, which I tested and that's how I found out the POE ports were not working

Re: ruckus icx 7150 c12p POE on port not working

jpatino7785 — Fri, 20 Mar 2026 21:30:45 GMT

Only 1 port works on POE

Re: ruckus icx 7150 c12p POE on port not working

jpatino7785 — Fri, 20 Mar 2026 21:31:33 GMT

The power is enabled.

Re: ruckus icx 7150 c12p POE on port not working

jpatino7785 — Fri, 20 Mar 2026 21:39:47 GMT

The PoE feature on switch ports is enable.

Re: ruckus icx 7150 c12p POE on port not working

Imran_ruckus — Mon, 23 Mar 2026 12:20:48 GMT

Hi @jpatino7785

Greetings!!!

Thank you for the response and the update.

Could you please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ruckus icx 7150 c12p POE on port not working

Imran_ruckus — Wed, 25 Mar 2026 16:32:11 GMT

Hi @jpatino7785

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please share the requested command outputs.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ruckus icx 7150 c12p POE on port not working

Imran_ruckus — Fri, 27 Mar 2026 13:56:03 GMT

Hi @jpatino7785

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ruckus icx 7150 c12p POE on port not working

Imran_ruckus — Mon, 30 Mar 2026 12:45:52 GMT

Hi @jpatino7785

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support