Switched ISP, now I'm seeing Recover.Me SSID, but can't login to it using SN as PW

joejmz — Sat, 10 Dec 2022 22:15:14 GMT

I just switched from Xfinity to AT&T fiber and now I'm seeing SSID Recover.Me-########.

The unit is an R510

I checked Ruckus Support and read documentation which said the password is the unit's serial number, but that's not working.

Re: Switched ISP, now I'm seeing Recover.Me SSID, but can't login to it using SN as PW

Yarenis — Mon, 12 Dec 2022 17:45:19 GMT

Hi @joejmz

The Recover.Me is showing on the WiFi Connections or as SSID, and it is not possible to connect to the Internet any device, because the access Point is not online, maybe when you change the Service provider the new one is not properly connected to the Switch or instead to connect a router or gateway they connect a modem, and the modem does not have the capability to connect multiples devices to internet only one, let me add the guide of the possible set-ups for Lennar home.

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Port-side view for the ICX7150 Switch

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-98DBADCF-277F-4450-8A0B-58A4F9161799.html

Recover.Me Issue / Steps Troubleshooting (Unleashed)

https://support.ruckuswireless.com/articles/000011009

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

topic Re: Switched ISP, now I'm seeing Recover.Me SSID, but can't login to it using SN as PW in RUCKUS Support for Lennar Homes

Switched ISP, now I'm seeing Recover.Me SSID, but can't login to it using SN as PW

Re: Switched ISP, now I'm seeing Recover.Me SSID, but can't login to it using SN as PW

Recover.Me Issue / Steps Troubleshooting (Unleashed)