topic Re: Replace the unit and old RMA case # 01268397 in RUCKUS Support for Lennar Homes

Replace the unit and old RMA case # 01268397

meghardik — Tue, 17 Mar 2026 21:24:37 GMT

Replace the unit and the old RMA case # 01268397

Previously i raised the above RMA, and I would like to open a new RMA and want to work on my pending item to replace.

Re: Replace the unit and old RMA case # 01268397

Imran_ruckus — Tue, 17 Mar 2026 21:32:06 GMT

Hi @meghardik

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are looking for RUCKUS device replacement.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please confirm whether you have already claimed a replacement and if you are requesting another one?

If so, kindly provide detailed information about the current issue you are experiencing with the RUCKUS device.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Replace the unit and old RMA case # 01268397

meghardik — Wed, 18 Mar 2026 12:57:07 GMT

Hi Imran,

Thanks for your reply. Yes, one of my routers is not working. And I requested to replace that one (old RMA case # 01268397), but because of the family emergency i was out of the country for a couple of years, and haven't had a chance to do a follow-up on that. But now I'm back in the state and want to reopen the new RMA for the same issue,
Router Information;
SN: **********
MAC: **********
Default IP Address: 192.168.0.1
Model: R510

Please let me know if you need more information about the product, what. wrong with the device is already mentioned on the old RMA, as well or let me know if you need any future information. I also provided my phone and email address to reach out tome diretly to speed up the process

Thank You
Hardik Patel
(202)-817-5826
patelbittu@yahoo.co.in

Re: Replace the unit and old RMA case # 01268397

meghardik — Wed, 18 Mar 2026 12:57:48 GMT

Hi, Imran

Thanks for the reply. I'm requesting a RUCKUS device replacement. I previously claimed this, which is why I'm sharing the old RMA case #01268397. I have the device with me and wanted to replace it. I was hoping you could open the new RMA Case for the same issue as the previous one, which is closed. I'll share the device information below so you have the information and will work on the replacement.

SN: ******************

MAC: ************

Model: R510
Default IP Address: 192.168.0.1

Thank You

Hardik Patel

*Edit: SN and MAC for security purpose

Re: Replace the unit and old RMA case # 01268397

meghardik — Wed, 18 Mar 2026 02:46:15 GMT

Hi, Imran

Thanks for the reply. I'm requesting a RUCKUS device replacement. I previously claimed this, which is why I'm sharing the old RMA case #01268397. I have the device with me and wanted to replace it. I was hoping you could open the new RMA Case for the same issue as the previous one, which is closed. I'll share the device information if you want, so you have the information and can work on the replacement as quickly as possible

Thank You

Hardik Patel

Re: Replace the unit and old RMA case # 01268397

Imran_ruckus — Wed, 18 Mar 2026 13:00:20 GMT

Hi @meghardik

Greetings!!!

Thank you for your response.

We appreciate the details shared regarding the previous RMA case. However, we regret to inform you that as per our policies we cannot approve a replacement based on the earlier device issue or the prior RMA request, as replacements are evaluated based on the current condition and eligibility of the device.

To assist you further, we kindly request you to share detailed information about the issue you are currently experiencing with your RUCKUS device, including any troubleshooting steps you may have already performed. This will help us assess the situation accurately and provide the most appropriate guidance or next steps.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Replace the unit and old RMA case # 01268397

meghardik — Wed, 18 Mar 2026 16:13:16 GMT

Hi, Imaran

Thanks for the reply, and sorry for the multiple messages from yesterday. I replied to your first post multiple times, and I got the email saying that the post has been rejected by the moderator. And I was not able to see my own popst so finally I made the last post that got approved.

So I have tried multiple times to connect the router or a device to the Ethernet cable i can see the PWR light turns on, but the rest of the four lights are not getting on. I tried rebooting the device a couple time but the same issue. Is there a way we can have a quick call so we can speed up the process, please

Thank You
Hardik Patel

Re: Replace the unit and old RMA case # 01268397

Imran_ruckus — Wed, 18 Mar 2026 16:28:36 GMT

Hi @meghardik

Thank you for the response and the information.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2.Please include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with all the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Replace the unit and old RMA case # 01268397

meghardik — Wed, 18 Mar 2026 22:21:02 GMT

Hey Imran,

Sorry for the delay, but I'm at work right now, as soon as I reach home i'll take a picture and send it to you.

Thank you
Hardik Patel

Re: Replace the unit and old RMA case # 01268397

meghardik — Thu, 19 Mar 2026 02:51:03 GMT

Hi Imran,

Sharing with you the image of the Router with and without being plugged in.

Re: Replace the unit and old RMA case # 01268397

Imran_ruckus — Thu, 19 Mar 2026 12:41:50 GMT

Hi @meghardik

Thank you for the response and the pictures.

As per the light status of the Access Point it is not receiving internet connection via Switch/ISP. It may not be the issue with Access Point.

To check the same please also provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Replace the unit and old RMA case # 01268397

meghardik — Thu, 19 Mar 2026 15:35:12 GMT

Hi, Imran

Sharing with you the picture that you have asked for, and hope this will help speed up the process. The PoE light is blinking every second. Please let me know what the next step is from here. I'm working from home, and I have a really bad connection without the router. Can we please speed up the process and solve the issue fast, so it will help me work from home? For now i have to go to the library for work till solve the issue

Thank You

Hardik Patel

Re: Replace the unit and old RMA case # 01268397

Imran_ruckus — Thu, 19 Mar 2026 16:39:17 GMT

Hi @meghardik

Thank you for your response.

Apologies for the confusion. It appears that the image shared is again of the Access Point (AP). Could you please provide a picture of the Device/Switch to which the AP is connected via the Ethernet cable?

For reference, please see the image below illustrating how the devices should be connected. We kindly request you to share a picture of the Device /Switch that the ceiling-mounted AP is connected to.

Thank you for your continued patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Replace the unit and old RMA case # 01268397

meghardik — Thu, 19 Mar 2026 17:25:32 GMT

Hi, Imran,

No need for the Apologies, I hate this system. I preferred the call, and that made the fast decision and solution. I have taken a couple of pictures with the note added, hoping that help you to solve the issue. The Ethernet that is connected to the Rukus device has a steady green light (12-port ISP modem-Router combo), and the Router R510, the PWR green light is steady, but the PoE green light is blinking every second. Hope this information will help you and be enough to solve or resolve the issue

Re: Replace the unit and old RMA case # 01268397

meghardik — Thu, 19 Mar 2026 17:34:50 GMT

Sorry i missed one picture

Re: Replace the unit and old RMA case # 01268397

meghardik — Thu, 19 Mar 2026 17:47:49 GMT

Hi Imran,

Sorry for the multiple messages, and it might have confused you, but I was not sure which Ethernet is connected to which device, which is why i remove the Ethernet cable from the 12-port ISP modem-Router combo Switch to check and i took the picture and that's why the green light is showing on the each port, but after wating for some time i checked back and now i'm sharing you the picture of the switch again and none of the Ethernet cable has any light on. Hope this will help you solve the issue now.

Thank You

Hardik Patel

Re: Replace the unit and old RMA case # 01268397

Imran_ruckus — Thu, 19 Mar 2026 17:57:31 GMT

Hi @meghardik

Greetings!!!

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please verify the LED status on the Access Point. Both the 2.4 GHz and 5 GHz LEDs should be illuminated for normal operations.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Replace the unit and old RMA case # 01268397

meghardik — Thu, 19 Mar 2026 19:08:28 GMT

Hi, Imran

Tried changing mostly all available ports, and it has the same result as the current one, only the Power light is on in the device, and none of the light is getting on to the device. We have to replace the device itself

Thank You

Hardik Patel

Re: Replace the unit and old RMA case # 01268397

Imran_ruckus — Thu, 19 Mar 2026 19:27:40 GMT

Hi @meghardik

Thank you for your response and for the information provided.

I guess you have 2 Access Points in total as per the picture you shared previously. However, could you please confirm the total number of Access Points in your setup, and whether this is the only Access Point currently experiencing issues?

Additionally, we recommend trying a different Ethernet cable and performing a factory reset on the affected AP by following the steps outlined in the article below:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let us know the outcome once completed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Replace the unit and old RMA case # 01268397

meghardik — Thu, 19 Mar 2026 20:25:49 GMT

Hi Imran,

That's really nice of you to help me and responding me really quickly to solve the issue, but I have already done all the debugging of the issue with the Rukus team a couple of years ago, and have come to the point to replace the device. The Ruckus sent me the details of shipping the device first, and then they are going to send me the new one, but in the middle of the process, I have to move back to India because of my father mediical condition and have to stay there till it cure, now i'm back and trying to finished my pending work, so please i don't want to waste your time and mine as well. Please help me so I can send the non-working device back to you, and once you receive it, send me the new one or the working one.

To answer your question, yes, I have two devices (one upstairs and one downstairs). When I started the process, neither of the device where working. So, Ruckus, send me the one new one so that at least I can use the internet downstairs, and then I'm supposed to send the other one to you, and i'll get the replacement. At this point i stopped and want to resume the process. Before I tried reaching out to the team i tried all the possible scenarios like changing the Ethernet cable and the ports, changing the device's place itself, like moving the device from upstairs to downstairs, and vice versa.

Again, trust me i tried all the possible ways around to work. Please don't waste the time. The device is not working. Please help me send me the new one

Thank You

Hardik Patel