topic Re: frequrntly disconnect from internet and extremely slow in RUCKUS Support for Lennar Homes

frequrntly disconnect from internet and extremely slow

vijayakirank — Wed, 04 Mar 2026 19:17:17 GMT

Hi, I have 3 APs connected to CX7150. These were installed by Lennar in 2018. I now have issues with the APs dropping connection frequently. I have to restart the CX7150 to get back online. But even after restart, these provide very erratic connection with speed ranging from 17 to about 190 MBPS while my wired connection provides over 950MBPS at any point of time. I do not have my unleashed account details (forgot).

Re: frequrntly disconnect from internet and extremely slow

pinky_ruckus — Wed, 04 Mar 2026 20:11:44 GMT

Hello @vijayakirank ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are experiencing slow speed and frequent disconnection issues.

Could you please confirm if there was any kind of power outage / power spike before this issue happened?

We need to check few configurations on the Switch for us to proceed further.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: frequrntly disconnect from internet and extremely slow

vijayakirank — Sun, 08 Mar 2026 03:22:59 GMT

Re: frequrntly disconnect from internet and extremely slow

pinky_ruckus — Wed, 04 Mar 2026 20:52:45 GMT

Hello @vijayakirank ,

Thank you for the response.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Also please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?

Please disconnect the cables from the Switch and reconnect them firmly.

While reconnecting , please try connecting the AP and ISP cables to one of the other 12 ports on the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: frequrntly disconnect from internet and extremely slow

vijayakirank — Wed, 04 Mar 2026 20:55:06 GMT

yes. My AP cables and ethernet cable are connected to 4 of these ports as shown in your picture.

Re: frequrntly disconnect from internet and extremely slow

pinky_ruckus — Thu, 05 Mar 2026 13:16:41 GMT

Hell @vijayakirank o,

Thank you for the response.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Also, please disconnect the cables from the Switch and reconnect them firmly.

While reconnecting , please try connecting the AP and ISP cables to one of the other 12 ports on the Switch.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: frequrntly disconnect from internet and extremely slow

vijayakirank — Thu, 05 Mar 2026 20:30:24 GMT

Here is the picture of my connections The three Yellow lines at the bottom of the bundle is the wired APs.

I inter changed these cable ports. But I still get slow connection.

Re: frequrntly disconnect from internet and extremely slow

pinky_ruckus — Thu, 05 Mar 2026 20:40:46 GMT

Hello @vijayakirank ,

Thank you for the response.

From the pictures shared, I understand that the light status on the switch and the connection is normal.

Also, please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

show inline power

show inline power detail

show interface brief

show lldp neighbors detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: frequrntly disconnect from internet and extremely slow

vijayakirank — Thu, 05 Mar 2026 23:28:01 GMT

Hi,

Any update please? My APs keep disconnecting from the internet and when rebooted, the speed is very low for a few hours and again they drop off. I tried to attach the picture of my Switch showing the cables. But this now, does not allow me to attach images.

Re: frequrntly disconnect from internet and extremely slow

pinky_ruckus — Fri, 06 Mar 2026 13:14:14 GMT

Hello @vijayakirank

Thank you for the response.

I understand that you are trying to upload the pictures; however, you are facing issues while uploading.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: frequrntly disconnect from internet and extremely slow

vijayakirank — Fri, 06 Mar 2026 15:49:03 GMT

Hi, I was able to upload the picture as you can see above. I tried changing the cables to different ports. But each time, The switch/APs drop after about an hour or so and I need to switch off and restart the CX7150. This has been happening past one month. Even after I reboot the system, the speed I get on my wifi is very low with my one gig internet connection. I tested the speed at the Input to switch shows 1 GBPS. Does it require any version update? or any repair? I need this fixed ASAP please. Your responses are pretty slow.

Re: frequrntly disconnect from internet and extremely slow

vijayakirank — Sun, 08 Mar 2026 03:20:55 GMT

Re: frequrntly disconnect from internet and extremely slow

vijayakirank — Mon, 09 Mar 2026 13:09:32 GMT

Hi,

What is the update on this? Mt Ruckus just works for an hour or two after reboot and it dies. Even during that period it is working, I see very low speeds. This chat has been running for over a week without any resolution. This was not how Ruckus support was a few years ago. I need this issue resolved immediately please.

Re: frequrntly disconnect from internet and extremely slow

pinky_ruckus — Mon, 09 Mar 2026 14:21:54 GMT

Hello @vijayakirank ,

Thank you for the response.

From the previous response, I understand that your Switch is on older version, which is 08061a.

We suggest upgrading your switch to the latest stable version to avoid these issues in the future.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Also, could you please confirm if you have tried changing the ports of the ISP or AP cables?

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: frequrntly disconnect from internet and extremely slow

vijayakirank — Mon, 09 Mar 2026 15:11:04 GMT

Yes. I did try changing the ports on the switch. But it did not help. I shall try to follow the guidelines in your link and see if I can upgrade the version. And get back to you on the results.

Re: frequrntly disconnect from internet and extremely slow

pinky_ruckus — Mon, 09 Mar 2026 15:44:44 GMT

Hello @vijayakirank ,

Thank you for the response.

I understand that you have tried changing the ports already.

Kindly proceed with upgrading the Switch to the recommended version.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: frequrntly disconnect from internet and extremely slow

pinky_ruckus — Wed, 11 Mar 2026 13:33:55 GMT

Hello @vijayakirank ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: frequrntly disconnect from internet and extremely slow

pinky_ruckus — Fri, 13 Mar 2026 13:37:40 GMT

Hello @vijayakirank ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: frequrntly disconnect from internet and extremely slow

vijayakirank — Fri, 13 Mar 2026 19:56:26 GMT

Hi,

Thanks for your support. I could upgrade the version. Looks like that has resoled my issue. Connection did not drop in past 2 days. I was waiting to check this for a couple of days before I update the ticket as closed. You may close the request now as resolved. Thanks again for your support.

Re: frequrntly disconnect from internet and extremely slow

pinky_ruckus — Mon, 16 Mar 2026 13:02:15 GMT

Hello @vijayakirank ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, after performing the Switch upgrade.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.