topic Re: Ruckus ICX 7150 switch and access points are dead in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 switch and access points are dead

Aruntupakula — Wed, 18 Feb 2026 15:29:44 GMT

My switch and access points both are dead and no lights appear on any of the devices. I tried doing the reset for all three devices switch and access points but nothing fixed. I checked the power source and it is good, power cable also works fine. The switch however makes some noice after i plug in but no lights appear.

Re: Ruckus ICX 7150 switch and access points are dead

Imran_ruckus — Wed, 18 Feb 2026 17:11:36 GMT

Hi @Aruntupakula

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150 switch and access points are dead

Aruntupakula — Wed, 18 Feb 2026 17:22:34 GMT

Hello Imran, thanks for responding
How do i share the pictures and video. The link provided does not allow me upload any pictures.

Re: Ruckus ICX 7150 switch and access points are dead

Imran_ruckus — Wed, 18 Feb 2026 17:38:36 GMT

Hi @Aruntupakula

Thank you for the response and the update.

You can drag the files and drop in the drive. (Refer to the screenshot below)

Thank you again.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150 switch and access points are dead

Aruntupakula — Wed, 18 Feb 2026 17:45:58 GMT

Hi Imran,
I have uploaded two images and a video to the drive.

Thanks

Re: Ruckus ICX 7150 switch and access points are dead

Imran_ruckus — Wed, 18 Feb 2026 17:50:42 GMT

Hi @Aruntupakula

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and it is dead when tried with working power outlet. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus ICX 7150 switch and access points are dead

Imran_ruckus — Wed, 18 Feb 2026 18:15:32 GMT

Hi @Aruntupakula

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. You will receive further notifications from the RMA case.

Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support