topic Re: Re-connect network with replacement ICX 7150 C12P in RUCKUS Support for Lennar Homes

Re-connect network with replacement ICX 7150 C12P

Bsierra — Tue, 10 Feb 2026 03:05:56 GMT

Hello,

I received my replacement device and hooked it back up with the wires, ethernet cable, etc. Now I need help on how to connect it to my network. All of the instructions I see indicate to connect the ethernet cable to the AP device but I am unable to do that. Please help!

Re: Re-connect network with replacement ICX 7150 C12P

pinky_ruckus — Tue, 10 Feb 2026 13:26:41 GMT

Hello @Bsierra

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you have received a replacement Ruckus Switch and is trying to set the network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Re-connect network with replacement ICX 7150 C12P

Bsierra — Wed, 11 Feb 2026 14:35:02 GMT

On step 6 it says to connect to the Wi-Fi network through the RUCKUS Access Points. How? Where? Is this on my wifi settings or on the unleashed app? It doesn’t tell me where to go!!

Re: Re-connect network with replacement ICX 7150 C12P

pinky_ruckus — Wed, 11 Feb 2026 15:19:02 GMT

Hello @Bsierra ,

Thank you for your response.

From the response shared, I understand that you have connected all the devices according to the provided guidelines.

In Step 6, you are required to connect to the Ruckus access point’s Wi-Fi network through your device’s Wi-Fi settings.

Please search for the available networks and select the access point’s Wi-Fi name (SSID), then enter the password printed on the device.

If you have any questions or need further assistance, please let us know.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Re-connect network with replacement ICX 7150 C12P

Bsierra — Wed, 11 Feb 2026 15:28:19 GMT

I am not able to connect the Ruckus access point’s Wi-Fi network through your device’s Wi-Fi settings. I do not know how to. Nothing comes up on my screen.

Re: Re-connect network with replacement ICX 7150 C12P

pinky_ruckus — Wed, 11 Feb 2026 16:07:14 GMT

Hello @Bsierra ,

Thank you for the response.

I understand that you are getting stuck after entering the password.

If the password does not work, you will need to perform a factory reset on your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Re-connect network with replacement ICX 7150 C12P

Bsierra — Thu, 12 Feb 2026 02:30:52 GMT

No that is not correct! I did not state that I am stuck after entering the password!
I need to know how to connect to my AP’s to the network? Again, I received a replacement ICX 7150 C12P and I need to connect that new device to my network! I received step by step instructions on how to do that however in step 6, I am supposed to connect to the Ruckus access point’s Wi-Fi network through your device’s Wi-Fi settings. The network doesn’t show up on my phone! I go to the wifi settings and my existing wifi network comes up. I am not having internet issues at all! I am elderly and not able to climb a latter to disconnect the AP devices. PLEASE HELP!!!

Re: Re-connect network with replacement ICX 7150 C12P

Imran_ruckus — Thu, 12 Feb 2026 21:15:06 GMT

Hi @Bsierra

Greetings!

Thank you for your response and for providing the detailed information.

We apologize for the inconvenience caused.

Please allow us some time while we review this internally. We will get back to you with an update as soon as possible.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Re-connect network with replacement ICX 7150 C12P

pinky_ruckus — Fri, 13 Feb 2026 16:36:48 GMT

Hello @Bsierra

Thank you for the response.

From the response shared, I understand that you are unable to connect to the Ruckus network using the new Switch.

You tried to connect through the Wi-fi settings and could see your existing network.

Could you please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports?

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Re-connect network with replacement ICX 7150 C12P

Bsierra — Sun, 15 Feb 2026 01:36:20 GMT

Re: Re-connect network with replacement ICX 7150 C12P

pinky_ruckus — Mon, 16 Feb 2026 14:13:48 GMT

Hello @Bsierra ,

Thank you for the response.

Could you please confirm if you are able to check the newly added network through the laptop under Wi-fi settings?

pinky_ruckus — Mon, 23 Feb 2026 13:30:26 GMT

Hello @Bsierra ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Re-connect network with replacement ICX 7150 C12P

pinky_ruckus — Wed, 25 Feb 2026 13:19:30 GMT

Hello @Bsierra ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Re-connect network with replacement ICX 7150 C12P

pinky_ruckus — Wed, 25 Feb 2026 19:07:28 GMT

Hello @Bsierra

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Re-connect network with replacement ICX 7150 C12P

pinky_ruckus — Wed, 04 Mar 2026 14:15:17 GMT

Hello @Bsierra

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community