topic Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet in RUCKUS Support for Lennar Homes

2.4g 5g, and AIR lights off, CTL and PWR on. no internet

bb12 — Fri, 23 Jan 2026 21:40:33 GMT

I've tried to reset many ties, unplugged. Sometimes the lights for the 5g and 2.4g come on as orange but eventually they disappear and turn black. what else can I try? firmware is up to date

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

pinky_ruckus — Mon, 26 Jan 2026 14:05:56 GMT

Hi @bb12 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working.

Also, could you please let us know the answers to the below queries to assist you better?

1) Was there any power outage before you started facing this issue?

2)On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

bb12 — Tue, 27 Jan 2026 15:55:59 GMT

1. There was no power outage that caused the issue.

2. All lights are on the switch. Attached is 5 images of the 4 different status lights. The USB status is the only one that is orange. All others are green and the lights are green next to the connect ethernet cables.

3. 2 Access points are connected. Only the PWR light is green. (last 2 pictures)

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

pinky_ruckus — Wed, 28 Jan 2026 14:10:30 GMT

Hello @bb12 ,

Thank you for the response.

As per the light status of the RUCKUS ICX-7150-C12P Switch, they seem to be in a normal status.

To assist you further, I would require few configurations from your Switch.

Please follow the below steps and help us with the queries,

1) To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2) Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show lldp neighbors detail

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

bb12 — Wed, 28 Jan 2026 16:31:46 GMT

????telnet@ICX7150-C12 Switch>enable

show version

show flash

show inline power

show inline power detail

show interface brief

show lldp neighbors detailenable

No password has been assigned yet...

telnet@ICX7150-C12 Switch# show version

UNIT 1: compiled on Nov 20 2018 at 00:09:55 labeled as SPS08080d

(25968884 bytes) from Primary SPS08080d.bin

SW: Version 08.0.80dT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225 (mnz10114)

Compiled on Thu Nov 15 12:59:22 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3852Q4A5

Software Package: BASE_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 4 day(s) 21 hour(s) 27 minute(s) 27 second(s)

The system started at 05:59:37 GMT+00 Sun Jan 02 2000

The system : started=cold start

telnet@ICX7150-C12 Switch# show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25968884, Version:08.0.80dT211 (SPS08080d.bin)

Compressed Sec Code size = 29819448, Version:08.0.80dT213 (SPR08080d.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.14T225

Code Flash Free Space = 1306210304

telnet@ICX7150-C12 Switch# show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 17 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/

State State Consumed Allocated Error

--------------------------------------------------------------------------

1/1/1 On On 3100 15400 802.3af Class 3 3 n/a

1/1/2 On On 3200 15400 802.3af Class 3 3 n/a

1/1/3 On Non-PD 0 0 n/a n/a 3 n/a

1/1/4 On Off 0 0 n/a n/a 3 n/a

1/1/5 On Off 0 0 n/a n/a 3 n/a

1/1/6 On Off 0 0 n/a n/a 3 n/a

1/1/7 On Non-PD 0 0 n/a n/a 3 n/a

1/1/8 On Off 0 0 n/a n/a 3 n/a

1/1/9 On Non-PD 0 0 n/a n/a 3 n/a

1/1/10 On Off 0 0 n/a n/a 3 n/a

1/1/11 On Off 0 0 n/a n/a 3 n/a

1/1/12 On Non-PD 0 0 n/a n/a 3 n/a

--------------------------------------------------------------------------

Total 6300 30800

telnet@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:

++++++++++++++++++

Power Supply Data:

++++++++++++++++++

Power Supply #1:

Max Curr: 2.3 Amps

Voltage: 54.0 Volts

Capacity: 124 Watts

PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:

+++++++++++++++++

Firmware

Version

----------------

02.1.0 Build 002

Hardware

Version

----------------

V2R4

Cumulative Port State Data:

+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports

Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault

-------------------------------------------------------------------------

12 0 2 10 0 6 0

Cumulative Port Power Data:

+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power

Pri: 1 Pri: 2 Pri: 3 Consumption Allocation

-----------------------------------------------

0 0 12 6.300 W 30.800 W

show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name

1/1/1 Up Forward Full 1G None No 1 0 c0c5.2096.95e1

1/1/2 Up Forward Full 1G None No 1 0 c0c5.2096.95e2

1/1/3 Up Forward Full 1G None No 1 0 c0c5.2096.95e3

1/1/4 Down None None None None No 1 0 c0c5.2096.95e4

1/1/5 Down None None None None No 1 0 c0c5.2096.95e5

1/1/6 Down None None None None No 1 0 c0c5.2096.95e6

1/1/7 Up Forward Full 100M None No 1 0 c0c5.2096.95e7

1/1/8 Down None None None None No 1 0 c0c5.2096.95e8

1/1/9 Up Forward Full 100M None No 1 0 c0c5.2096.95e9

1/1/10 Down None None None None No 1 0 c0c5.2096.95ea

1/1/11 Down None None None None No 1 0 c0c5.2096.95eb

1/1/12 Up Forward Full 100M None No 1 0 c0c5.2096.95ec

1/2/1 Down None None None None No 1 0 c0c5.2096.95ee

1/2/2 Down None None None None No 1 0 c0c5.2096.95ef

1/3/1 Down None None None None No 1 0 c0c5.2096.95f0

1/3/2 Down None None None None No 1 0 c0c5.2096.95f1

mgmt1 Down None None None None No None 0 c0c5.2096.95e1

telnet@ICX7150-C12 Switch>show lldp neighbors detail

show lldp neighbors detail

LLDP is not running

telnet@ICX7150-C12 Switch>

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

Imran_ruckus — Wed, 28 Jan 2026 16:37:17 GMT

Hi @bb12

Greetings!!!

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet connectivity.

Additionally, please note that amber LEDs on the 2.4 GHz and 5 GHz radios indicate normal operation.

When the 2.4 GHz and 5 GHz lights are amber, it means the radios are active and the network connectivity is up, but there are no connected devices or clients. Once a device or client connects to either the 2.4 GHz or 5 GHz radio, the corresponding LED will turn green.

Please refer to the link below for more information on the LED status indicators for the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

Imran_ruckus — Fri, 30 Jan 2026 12:56:06 GMT

Hi @bb12

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

bb12 — Fri, 30 Jan 2026 16:54:08 GMT

Hi, I moved both AP ethernet cables to 2 other ports. The APs PWR were red, then flashed green and then stabilized with green. The 2.4g and 5g lights are not on. Both AP lights look exactly the same as they did before I switched the ports.

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

Imran_ruckus — Fri, 30 Jan 2026 17:34:21 GMT

Hi @bb12

Thank you for the response and the update.

From the details you shared, I see that your RUCKUS ICX-7150-C12P switch is currently running an older non-UFI 08.0.80d version (please refer to the screenshot below). We recommend upgrading the switch, as this may help resolve the issue.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed instructions on the switch upgrade process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Kindly let me know if you need any assistance at any stage during the upgrade.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

Imran_ruckus — Mon, 02 Feb 2026 12:49:42 GMT

Hi @bb12

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

bb12 — Mon, 02 Feb 2026 20:02:11 GMT

Hi, I choose to use the USB option to update. I downloaded all the files onto a USB and inserted it into the switch. I was able to install the the 2 previous files and then upgrade to the current version. After step G.2 (https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-RUCKUS-ICX-7150-C12P-Switch-using-a-USB-flash/td-p/46781), the 'terminal' on my MAC would not let me 'log back into' the switch. This is where I'm stuck. I'm trying to proceed with step G.3 to show the latest version upgraded (which should be 08.0.95g), but I can no longer get the Terminal to to log into the switch correctly as I had been doing with the command "nc 192.168.1.250 23" as referenced in the instructions here (https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450).

Could the IP address have changed during the upgrade so the command "nc 192.168.1.250 23" no longer works? Should I use a different number instead of "23" at the end?

Here is an image of me trying to log back into the switch using CLI but it's not doing anything. I have been successful with it so far but for some reason it's not showing the "????telnet@ICX7150-C12 Switch>" command anymore for me to continue. I even tried the other "ssh" option but that doesn't work either.

any suggestions to help log into the Terminal CLI so I can continue with the instructions to update the software?

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

Imran_ruckus — Mon, 02 Feb 2026 20:08:15 GMT

Hi @bb12

Greetings!!!

Thank you for the response and the information you shared.

If you are unable to access CLI, please perform IP Scan once again try to access the Switch IP address in a web browser.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

bb12 — Mon, 02 Feb 2026 20:26:32 GMT

The IP address of the switch has not changed. The switch is the same IP, and one of the AP is the same IP, but 1 of the AP did switch IP addresses.

Since the IP of the switch did not change, I would think that the commands I've been entering into the terminal should still work, but they are not. any other suggestions?

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

Imran_ruckus — Mon, 02 Feb 2026 20:39:32 GMT

Hi @bb12

Thank you for the update and for sharing the information so far.

Could you please provide the details shown in the screenshot below?

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

bb12 — Mon, 02 Feb 2026 20:52:05 GMT

here you go.

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

bb12 — Mon, 02 Feb 2026 20:54:10 GMT

yes, here you go. It seems the version updated, but I can not progress to the next step H to synchronize the partitions.

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

Imran_ruckus — Mon, 02 Feb 2026 20:57:51 GMT

Hi @bb12

Thank you for the response and the information.

We can try to enable the Telnet protocol, and try accessing via CLI. (Refer to the screenshot below)

To access via via Telnet is the following command please open terminal on your machine :

nc IP-Switch 23

Examples

nc 192.168.1.123 23

nc 1921.68.0.3 23

Once you access CLI, please share the outputs of the mentioned commands.

enable

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

bb12 — Mon, 02 Feb 2026 21:11:20 GMT

That worked and I was able to continue with the prompts to finish the upgrade. See upgrade confirmation (last step completed) and prompts you asked for.

What should I do now?

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

Imran_ruckus — Tue, 03 Feb 2026 14:44:26 GMT

Hi @bb12

Thank you for the response and the update.

Yes I can see the Switch is upgraded to the recommended version on both the Switch partitions.

Please let me know how it works now.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: 2.4g 5g, and AIR lights off, CTL and PWR on. no internet

bb12 — Tue, 03 Feb 2026 15:49:06 GMT

The APs were still not sending 2.4g or 5g signals after the update. I powered off the Switch, let it reboot, and nothing (only PWR light was on). Then, I pushed the "reset" button. Upon starting back up after the "reset", the 2.4g and 5g lights turned to amber. I looked on my phone to try to find the previous AP WIFI name to connect and instead, the name for the APs was "Technical.Support-9614". When I clicked onto the Technical Support WIFI name, the AP 2.4g and 5g lights turned green, but there was no connected internet on my phone. Upon connecting to the "Technical.Support-9614" WIFI name, a page opened with a Ruckus Technical support form for me to fill out, but no other true internet/wifi things worked (web browser, apps refreshing, etc). Meaning it wasn't actually providing me internet access, but only the Technical Support form. Soon after that form showed up on my phone, the 2.4g and 5g lights on the APs turned black again, and the Technical Support WIFI name disappeared from my WIFI networks to connect to on my phone. (Same as before)