topic Access Point in RUCKUS Support for Lennar Homes

Access Point

NickM0511 — Sat, 10 Dec 2022 20:28:22 GMT

Hello -

I have a Lennar Smart Home that utilizes the Ruckus access points. We are connected to AT&T as our internet provider and after being on the support line with them, the gateway and connection is working as it should. One of the access points in the house is not showing anything lit up except for the power and the other access point appears to be working normally, as the 2.4 and 5.0 lights are on. I had an issue like this previously after a power outage, and a tech was able to remote in and solve the problem. Please let me know what is needed for assistance on this.

Re: Access Point

Yarenis — Mon, 12 Dec 2022 17:28:44 GMT

Hi @NickM0511

Please describe the lights of the not working Access Point, and confirm if the devices connected to the Switch are all online and the only offline is the affected access point.

1:Provide the status of the LED lights of the affected access point (color description associate with the type, Example power green blinking):

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

2:If you have access to the Unleashed APP or Dashboard web access, check the status of the affected access Point(off-line, getting an IP address or Software mismatch)

Example of a disconnected device:

Hit Access Point>

3:If it shows as disconnected, click on the access point to get more details and provide the screenshot.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Access Point

NickM0511 — Fri, 16 Dec 2022 15:51:24 GMT

Hello -

The only light on the R510 Access Point is a solid red light in the power section.

I have having issues signing into the Unleashed App and the dashboard, as i do not remember what my username and password are. When I click forget password, all i am getting is a message that says "password recovery disabled".

Re: Access Point

Vásquez_Fer — Fri, 16 Dec 2022 15:59:47 GMT

Thanks for the details provided, here is a guide with usernames and passwords credentials most common username:admin password : Lennar / username : admin password : Ruckus! / username:admin password : Ruckus1

Admin usernames and passwords for the Ruckus Wi-Fi Access Points/Switch for Lennar home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Admin-usernames-and-passwords-for-the-Ruckus-Wi-Fi-Access-Points/td-p/46740

If the Factory reset process does not work correctly you need to Factory reset your network setup from scratch here are some guides to help you on this.

Physical Factory Reset, an Access Point Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

How to factory reset or factory default different type of Ruckus Access points? Article

https://support.ruckuswireless.com/articles/000012418

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Best Regards

Fernando Vasquez

Re: Access Point

NickM0511 — Fri, 16 Dec 2022 16:16:48 GMT

Thank you!

I was at least able to login to the Ruckus Unleashed App and I can see that one of the access points is disconnected and thew other is online.

How do I get this back up and running?

Re: Access Point

Vásquez_Fer — Fri, 16 Dec 2022 16:30:40 GMT

Hi @NickM0511

Could you please select both Access Points , and share a screenshot from the AP that it shows as disconnect and shared over this chat :

-check that both Access Points have the same Firmware version

Best Regards

Fernando Vasquez

Re: Access Point

NickM0511 — Fri, 16 Dec 2022 16:54:08 GMT

Re: Access Point

NickM0511 — Fri, 16 Dec 2022 16:56:03 GMT

Re: Access Point

NickM0511 — Fri, 16 Dec 2022 16:58:25 GMT

Re: Access Point

Vásquez_Fer — Fri, 16 Dec 2022 17:12:54 GMT

Hi @NickM0511

Thanks for the update only is only missing the screenshot from the working Access Points details

Go to access points > Select AP information > sent me a screenshot of that.

Like the following example :

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-72E4946B-AC40-4C02-951F-993A68BF645E.html

Just to confirm that the access points are on the same firmware

Or go to

Go to Admin & Services > System > System Info.

https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-ChaingSystemName.html

Please provided me one of the 2 screenshots request just to confirm details

Bets regards

Fernando Vasquez

Re: Access Point

NickM0511 — Fri, 16 Dec 2022 17:19:53 GMT

Re: Access Point

Vásquez_Fer — Fri, 16 Dec 2022 17:46:26 GMT

Hi @NickM0511

Please verify the connections from the non-working access and ICX 7150 -C12 P that the cable seems to be in good conditions.

Do a factory reset (try about 3 times) on the access point that is not working to see if the lights change.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let me know the results on this !

Best Regards

Fernando Vasquez

Re: Access Point

NickM0511 — Fri, 16 Dec 2022 18:20:22 GMT

The master access point now has green lights on Power, CTL and 5.0 but a solid amber light on 2.4.

Still not able to connect to the second access point after the reset, as it is showing a blinking red light on Power.

Re: Access Point

NickM0511 — Fri, 16 Dec 2022 18:47:14 GMT

I am not even seeing the second AP being recognized at this point.

The Master AP seems to be working normally, but the other one was showing as disconnected before and now not even showing up.

Re: Access Point

Vásquez_Fer — Fri, 16 Dec 2022 19:02:17 GMT

Hi @NickM0511

This unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards

Fernando Vasquez

Re: Access Point

NickM0511 — Wed, 11 Oct 2023 14:58:56 GMT

Good Morning -

I have unfortunately having the same issue again with my R510 Access Point.

The master AP is working normally, but the secondary AP is not powering on at all.

I have tried to disconnect it, but no matter I do, there is no power light even coming up.

I believe this needs to be replaced.

Re: Access Point

Imran_ruckus — Wed, 11 Oct 2023 15:21:10 GMT

Hi @NickM0511

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

As this case/post was raised long back, which is now closed.

Could you please raise a new post with the above description and what you have tried to resolve this issue?

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.