topic Problem with AP connectivity in RUCKUS Support for Lennar Homes

Problem with AP connectivity

relle444 — Wed, 04 Feb 2026 21:02:59 GMT

I am unable to connect to my Ruckas AP as of today. Everything has been working fine for a long time.

I am able to connect directly to my Cox modem both hard wired and wirelessly.

After a number of reboots and restarts, I'm getting the same results. The 4 lights on my AP are solid green.

When I try to connect to my Lennar network wirelessly, I either get "connection failed" or "connected without internet"

Here are photos of my switch and AP.

Any suggestions on how to get things working again are much appreciated.

Thanks,

Re: Problem with AP connectivity

pinky_ruckus — Wed, 04 Feb 2026 21:57:06 GMT

Hello @relle444 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing issues connecting with the RUCKUS AP.

From the pictures you shared, it seems that the cable connections look normal.

Before we can help, we need to check few configurations on the Switch and which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show interface brief

lldp neighbors detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Problem with AP connectivity

relle444 — Wed, 04 Feb 2026 22:56:39 GMT

Okay, Thanks for the help.

Here is what I got out of Putty.

Let me know if you have any questions.

Thanks,

Ron

login as: admin
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server
SSH@ICX7150-C12-Switch>enable
No password has been assigned yet...
SSH@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Jan 5 2021 at 21:06:08 labeled as SPS08090j
(29360128 bytes) from Primary SPS08090j.bin (Non-UFI)
SW: Version 08.0.90jT211
Compressed Primary Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compiled on Mon Jul 13 08:53:29 2020

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:FEK3831R12P
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 3 hour(s) 31 minute(s) 51 second(s)
The system started at 00:03:48 GMT+00 Sat Jan 01 2000

The system : started=cold start

======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================
SSH@ICX7150-C12-Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 29360128, Version:08.0.90jT211 (SPS08090j.bin)
Compressed Sec Code size = 33554432, Version:08.0.90jT213 (SPR08090j.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compressed Sec Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Code Flash Free Space = 1260429312
SSH@ICX7150-C12-Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 13 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 n/a
1/1/2 On Non-PD 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On On 3200 15400 802.3af Class 3 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Non-PD 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Non-PD 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Non-PD 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 3200 15400

SSH@ICX7150-C12-Switch#show interface brief

Re: Problem with AP connectivity

relle444 — Wed, 04 Feb 2026 23:58:01 GMT

Hello, thanks for the instructions.

I think I have what you were looking for.

Here is what I copied from Putty. I will break this into multiple messages because of size of content.

Thanks,

Ron

enable & show version

login as: admin
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server
Access denied
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server
SSH@ICX7150-C12-Switch>enable
No password has been assigned yet...
SSH@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Jan 5 2021 at 21:06:08 labeled as SPS08090j
(29360128 bytes) from Primary SPS08090j.bin (Non-UFI)
SW: Version 08.0.90jT211
Compressed Primary Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compiled on Mon Jul 13 08:53:29 2020

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:FEK3831R12P
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 4 hour(s) 34 minute(s) 0 second(s)
The system started at 00:03:55 GMT+00 Sat Jan 01 2000

The system : started=cold start

Re: Problem with AP connectivity

relle444 — Thu, 05 Feb 2026 00:03:39 GMT

Here is more of what you asked for:

show flash and show inline power

SSH@ICX7150-C12-Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 29360128, Version:08.0.90jT211 (SPS08090j.bin)

Compressed Sec Code size = 33554432, Version:08.0.90jT213 (SPR08090j.bin)

Compressed Pri Boot Code size = 786944, Version:10.1.18T225 (mnz10118)

Compressed Sec Boot Code size = 786944, Version:10.1.18T225 (mnz10118)

Code Flash Free Space = 1260429312

SSH@ICX7150-C12-Switch#show inline powerr

Invalid input -> powerr

Type ? for a list

SSH@ICX7150-C12-Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 13 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/

State State Consumed Allocated Error

--------------------------------------------------------------------------

1/1/1 On Non-PD 0 0 n/a n/a 3 n/a

1/1/2 On Non-PD 0 0 n/a n/a 3 n/a

1/1/3 On Off 0 0 n/a n/a 3 n/a

1/1/4 On Off 0 0 n/a n/a 3 n/a

1/1/5 On On 3300 15400 802.3af Class 3 3 n/a

1/1/6 On Off 0 0 n/a n/a 3 n/a

1/1/7 On Non-PD 0 0 n/a n/a 3 n/a

1/1/8 On Off 0 0 n/a n/a 3 n/a

1/1/9 On Non-PD 0 0 n/a n/a 3 n/a

1/1/10 On Off 0 0 n/a n/a 3 n/a

1/1/11 On Non-PD 0 0 n/a n/a 3 n/a

1/1/12 On Non-PD 0 0 n/a n/a 3 n/a

--------------------------------------------------------------------------

Total 3300 15400

SSH@ICX7150-C12-Switch#

Re: Problem with AP connectivity

relle444 — Thu, 05 Feb 2026 00:12:26 GMT

Here is the last part of the date you requested.

Show interface brief and show lldp neighbors detail

SSH@ICX7150-C12-Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name

1/1/1 Up Forward Full 1G None No 1 0 70ca.9722.a39e

1/1/2 Up Forward Full 1G None No 1 0 70ca.9722.a39f

1/1/3 Down None None None None No 1 0 70ca.9722.a3a0

1/1/4 Down None None None None No 1 0 70ca.9722.a3a1

1/1/5 Up Forward Full 1G None No 1 0 70ca.9722.a3a2

1/1/6 Down None None None None No 1 0 70ca.9722.a3a3

1/1/7 Up Forward Full 100M None No 1 0 70ca.9722.a3a4

1/1/8 Down None None None None No 1 0 70ca.9722.a3a5

1/1/9 Up Forward Full 1G None No 1 0 70ca.9722.a3a6

1/1/10 Down None None None None No 1 0 70ca.9722.a3a7

1/1/11 Up Forward Full 1G None No 1 0 70ca.9722.a3a8

1/1/12 Up Forward Half 10M None No 1 0 70ca.9722.a3a9

1/2/1 Down None None None None No 1 0 70ca.9722.a3ab

1/2/2 Down None None None None No 1 0 70ca.9722.a3ac

1/3/1 Down None None None None No 1 0 70ca.9722.a3ad

1/3/2 Down None None None None No 1 0 70ca.9722.a3ae

mgmt1 Down None None None None No None 0 70ca.9722.a39e

SSH@ICX7150-C12-Switch#lldp neighbors detail

Invalid input -> lldp neighbors detail

SSH@ICX7150-C12-Switch#show lldp neighbors detail

Local port: 1/1/5

Neighbor: 3420.e316.2b00, TTL 119 seconds

+ Chassis ID (MAC address): 3420.e316.2b00

+ Port ID (MAC address): 3420.e316.2b00

+ Time to live: 120 seconds

+ System name : "RuckusAP"

+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\

sion: 200.9.10.4.212"

+ System capabilities : bridge, WLAN access point, router

Enabled capabilities: bridge, WLAN access point

+ Management address (IPv4): 192.168.0.34

+ Port description : "eth0"

+ Link aggregation: capable, but not aggregated

+ 802.3 MAC/PHY : auto-negotiation enabled

Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,

100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD

Operational MAU type : 1000BaseT-FD

Local port: 1/1/9

Neighbor: 1803.7330.1847, TTL 3025 seconds

+ Chassis ID (MAC address): 1803.7330.1847

+ Port ID (MAC address): 1803.7330.1847

+ Time to live: 3601 seconds

+ 802.3 MAC/PHY : auto-negotiation enabled

Advertised capabilities: 1000BaseT-FD

Operational MAU type : Other

+ MED capabilities: capabilities

MED device type : Endpoint Class I

SSH@ICX7150-C12-Switch#

Re: Problem with AP connectivity

relle444 — Thu, 05 Feb 2026 02:07:37 GMT

Here is more of the information you requested on:

show flash, show inline power, show interface brief and show lldp neighbors detail

login as: admin
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server
SSH@ICX7150-C12-Switch>show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 29360128, Version:08.0.90jT211 (SPS08090j.bin)
Compressed Sec Code size = 33554432, Version:08.0.90jT213 (SPR08090j.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compressed Sec Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Code Flash Free Space = 1260429312
SSH@ICX7150-C12-Switch>show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 13 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 n/a
1/1/2 On Non-PD 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On On 3400 15400 802.3af Class 3 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Non-PD 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Non-PD 0 0 n/a n/a 3 n/a
1/1/10 On Off 0 0 n/a n/a 3 n/a
1/1/11 On Non-PD 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 3400 15400

SSH@ICX7150-C12-Switch>show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 1G None No 1 0 70ca.9722.a39e
1/1/2 Up Forward Full 1G None No 1 0 70ca.9722.a39f
1/1/3 Down None None None None No 1 0 70ca.9722.a3a0
1/1/4 Down None None None None No 1 0 70ca.9722.a3a1
1/1/5 Up Forward Full 1G None No 1 0 70ca.9722.a3a2
1/1/6 Down None None None None No 1 0 70ca.9722.a3a3
1/1/7 Up Forward Full 100M None No 1 0 70ca.9722.a3a4
1/1/8 Down None None None None No 1 0 70ca.9722.a3a5
1/1/9 Up Forward Full 1G None No 1 0 70ca.9722.a3a6
1/1/10 Down None None None None No 1 0 70ca.9722.a3a7
1/1/11 Up Forward Full 1G None No 1 0 70ca.9722.a3a8
1/1/12 Up Forward Half 10M None No 1 0 70ca.9722.a3a9
1/2/1 Down None None None None No 1 0 70ca.9722.a3ab
1/2/2 Down None None None None No 1 0 70ca.9722.a3ac
1/3/1 Down None None None None No 1 0 70ca.9722.a3ad
1/3/2 Down None None None None No 1 0 70ca.9722.a3ae
mgmt1 Down None None None None No None 0 70ca.9722.a39e
SSH@ICX7150-C12-Switch>show llpd neighbors detail
Invalid input -> llpd neighbors detail
Type ? for a list
SSH@ICX7150-C12-Switch>show lldp neighbors detail
Local port: 1/1/5
Neighbor: 3420.e316.2b00, TTL 95 seconds
+ Chassis ID (MAC address): 3420.e316.2b00
+ Port ID (MAC address): 3420.e316.2b00
+ Time to live: 120 seconds
+ System name : "RuckusAP"
+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.9.10.4.212"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.0.34
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 1000BaseT-FD

Local port: 1/1/9
Neighbor: 1803.7330.1847, TTL 3478 seconds
+ Chassis ID (MAC address): 1803.7330.1847
+ Port ID (MAC address): 1803.7330.1847
+ Time to live: 3601 seconds
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 1000BaseT-FD
Operational MAU type : Other
+ MED capabilities: capabilities
MED device type : Endpoint Class I

SSH@ICX7150-C12-Switch>

Re: Problem with AP connectivity

pinky_ruckus — Thu, 05 Feb 2026 16:50:53 GMT

Hello @relle444 ,

Thank you for the response.

From the response you shared, I understand that the cable connections and light status looks normal.

I would request you to please create a new Wifi-network using the below mentioned article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742.

Please follow the article and let me know if you are able to connect to the RUCKUS Wifi network.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Problem with AP connectivity

relle444 — Sat, 07 Feb 2026 04:03:18 GMT

Pinky,

Thank for your support.

I have reset the AP according to the instructions. Actually, I have done it atleast 3 times.

I have been able to get it to show a new wireless network of Configure.Me-XXXXXX

Then when I go to the Ruckus Unleashed App on my mobile phone, I am not able to complete the setup.

After the reboot, only 2 of the 4 lights are lighting up on the AP unit.

Also, when I connect to the Configure.Me-XXXX wireless network using my mobile device, I get "Connected without internet/ Not secured"

It appears to me that the factory reset was not completely successful.

Please advise any recommendations that you have.

Thank you, Ron

Re: Problem with AP connectivity

pinky_ruckus — Mon, 09 Feb 2026 14:45:43 GMT

Hello @relle444 ,

Thank you for the response.

From the response shared, I understand that you were able to see Configure.me; however, getting error while connecting to Configure.me network.

Also , I understand that you are trying to connect to the Internet using the Unleashed app.

I would request you to please complete the setup using web browser and check if you are able to connect through the browser.

I would request you to please refer to the below You tube video in which helps you to complete the setup through Web browser.

Ruckus Unleashed Set-up using Web:https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Comunity

Re: Problem with AP connectivity

pinky_ruckus — Wed, 11 Feb 2026 13:39:04 GMT

Hello @relle444 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Problem with AP connectivity

pinky_ruckus — Fri, 13 Feb 2026 14:21:35 GMT

Hello @relle444 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Problem with AP connectivity

pinky_ruckus — Mon, 16 Feb 2026 14:16:01 GMT

Hi @relle444

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Problem with AP connectivity

relle444 — Mon, 16 Feb 2026 15:01:11 GMT

Pinky,
I am currently traveling and not at my house. I haven't had an opportunity to try the latest fixes that you have recommended.
I will be away from home for atleast another week or so. I will try your recommended fixes at that time.
Thanks,
Ron

Re: Problem with AP connectivity

pinky_ruckus — Mon, 16 Feb 2026 15:52:54 GMT

Hello @relle444 ,

Thank you for the response.

Please update us once you are back home.

You may also open a new post if this gets closed .

Please feel free to contact us if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Problem with AP connectivity

pinky_ruckus — Thu, 19 Feb 2026 13:11:20 GMT

Hello @relle444

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Problem with AP connectivity

pinky_ruckus — Mon, 23 Feb 2026 13:33:47 GMT

Hello @relle444 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Problem with AP connectivity

pinky_ruckus — Wed, 25 Feb 2026 13:17:38 GMT

Hi @relle444 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community