topic Re: Issue with Ruckus Switch and Extender in RUCKUS Support for Lennar Homes

Issue with Ruckus Switch and Extender

RaviShankar — Wed, 04 Feb 2026 16:42:53 GMT

I do not get internet through the Ruckus Switch. I restarted the device but of no help. The extenders also do not work as I keep noticing that they are on and off quite frequently. Looks like the Switch is not functional. Can you please get this issue resolved ASAP.

Thanks,

Ravi Yerra

Re: Issue with Ruckus Switch and Extender

Imran_ruckus — Wed, 04 Feb 2026 19:13:08 GMT

Hi @RaviShankar

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet connectivity issues via RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports. 3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issue with Ruckus Switch and Extender

RaviShankar — Wed, 04 Feb 2026 19:46:22 GMT

SwitchSerial NoAccessPoint

Hello Imran,

Please see my response below

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began? It was operational before (past 3 years with no issues) and there were no power outages. Issue began recently.
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports. Attached pics for your reference.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC. Internet connection is stable with no issues as I verified by connecting my Laptop directly to modem. All the ethernet ports in the house are also not working (verified) like before.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status. Have two Access points

Re: Issue with Ruckus Switch and Extender

Imran_ruckus — Wed, 04 Feb 2026 19:55:22 GMT

Hi @RaviShankar

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the functionality.

Additionally, I see a ethernet cable plugged into incorrect ports. Please unplug them and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the Aps and internet after sometime.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issue with Ruckus Switch and Extender

RaviShankar — Wed, 04 Feb 2026 21:09:33 GMT

The Ethernet Ports in my Living Room , Office room etc still not working. Verified using Ethernet Cable. They used to work before. Looks like some of the Ports in the Switch are not working and I need all 12 ports working for my needs. Please advise.

Re: Issue with Ruckus Switch and Extender

Imran_ruckus — Wed, 04 Feb 2026 21:44:49 GMT

Hi @RaviShankar

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issue with Ruckus Switch and Extender

RaviShankar — Thu, 05 Feb 2026 13:36:23 GMT

Hello Imran,

The Ruckus switch and AP's were not detected by the software. Tried all the remedies suggested by them. I verified all 12 ports on the Ruckus switch by connecting the ethernet cable to my laptop for internet but failed. Looks like the Switch is not working now to begin with. Also one of the AP indicator light is not ON (Not showing Green color) and I guess it is not working too.

Re: Issue with Ruckus Switch and Extender

Imran_ruckus — Thu, 05 Feb 2026 13:47:42 GMT

Hi @RaviShankar

Greetings!!!

Thank you for the response and the update.

As mentioned in my previous post, we may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

Please follow the steps from my previous post and help me with the requested command outputs.

Let me know if you need help at any point during the troubleshooting steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issue with Ruckus Switch and Extender

RaviShankar — Thu, 05 Feb 2026 15:15:02 GMT

I tried that what you mentioned in earlier response and also mentioned that the software was not detecting the Ruckus Switch and AP's IP addresses (my recent response). All other devices which were connected to Modem were detected by the software (Advanced IP Scanner) except Ruckus devices. This is the reason why I could not do the troubleshoot (Step 2).

Re: Issue with Ruckus Switch and Extender

Imran_ruckus — Thu, 05 Feb 2026 15:28:00 GMT

Hi @RaviShankar

Thank you for your response and for the update.

Apologies for the inconvenience you are experiencing.

If you are unable to determine the IP address of the RUCKUS Switch, the next recommended step would be to access the Switch CLI using a console cable connection. This will allow you to directly log in and proceed with further troubleshooting or configuration as required.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed instructions on establishing Console CLI access:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Access-on-the-RUCKUS-ICX-7150-C12P/ta-p/106630

Kindly follow the steps outlined in the article and let me know how it goes. If you encounter any issues or need assistance at any stage, feel free to reach out and I will be glad to help.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issue with Ruckus Switch and Extender

RaviShankar — Thu, 05 Feb 2026 16:41:44 GMT

Hi Imran,

Ran the commands as you suggested and attached the responses from the CLI. Please take a look and let me know if I miss any.

Re: Issue with Ruckus Switch and Extender

Imran_ruckus — Thu, 05 Feb 2026 16:47:15 GMT

Hi @RaviShankar

Thank you for the response and the update.

Please enter the below commands and check the behavior after a few minutes.

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#no inline power (please wait till the process gets complete)

Switch(config-mif-1/1/1-1/1/12)#inline power (please wait till the process gets complete and check)

Please check and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issue with Ruckus Switch and Extender

RaviShankar — Thu, 05 Feb 2026 17:51:31 GMT

Hi Imran,

I tried the commands and received this message "ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#PoE: Power disabled on port 1/1/1 because of admin off.". Also did few other checks. Attached the output. Please verify.

Re: Issue with Ruckus Switch and Extender

Imran_ruckus — Thu, 05 Feb 2026 18:11:30 GMT

Hi @RaviShankar

Thank you for the response and the information.

Could you please share the outputs of the below commands? Additionally, please confirm the current status of the Access Points and Internet via them.

show inline power

show inline power detail

show interface brief

show lldp neighbors detail

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issue with Ruckus Switch and Extender

RaviShankar — Thu, 05 Feb 2026 18:39:50 GMT

Hi Imran,

Internet and Access Points are still not working. Attached the outputs. Please check.

Re: Issue with Ruckus Switch and Extender

Imran_ruckus — Thu, 05 Feb 2026 18:47:11 GMT

Hi @RaviShankar

Thank you for the response and the update.

Could you please try connecting the Access Point using a different, known-working Ethernet cable and verify the status again? The ‘Link Down’ state observed in the ‘show interface brief’ command output may indicate a faulty or unstable Ethernet cable connection.

Please perform this check and let me know the results.

Thank you again. We appreciate your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issue with Ruckus Switch and Extender

RaviShankar — Thu, 05 Feb 2026 19:04:11 GMT

What about the Ruckus Switch. It is not working as i do not get internet when I connect to my Laptop using Ethernet Cable?. Tried all 12 ports to verify. Connected the faulty AP to working Ethernet cable and still no luck.

Re: Issue with Ruckus Switch and Extender

Imran_ruckus — Thu, 05 Feb 2026 19:09:32 GMT

Hi @RaviShankar

Thank you for the response and the update.

Just to confirm, you are saying that, you currently unable to access the internet when connecting a laptop directly to the RUCKUS Switch using an Ethernet cable? Kindly verify and confirm so we can proceed with the next steps accordingly.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Issue with Ruckus Switch and Extender

RaviShankar — Thu, 05 Feb 2026 19:16:50 GMT

Yes Imran. This is the issue right from the start and was not resolved. I am not able to connect to internet through the Ruckus Switch to my Laptop through ethernet cable (all Ports). Tested multiple times after running the recommended commands. Also, one of the AP is not working as mentioned earlier (No Green Light).

Re: Issue with Ruckus Switch and Extender

Imran_ruckus — Thu, 05 Feb 2026 19:21:53 GMT

Hi @RaviShankar

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch ports are not responding properly, and the troubleshooting steps unsuccessful as the Switch ports seems to be damaged. Verified after checking with different ethernet cables and with laptop ethernet connection. The issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support