topic Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P in RUCKUS Support for Lennar Homes

Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Br0Br0 — Mon, 02 Feb 2026 19:14:00 GMT

Need repair replacement steps

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Imran_ruckus — Mon, 02 Feb 2026 19:21:08 GMT

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Br0Br0 — Mon, 02 Feb 2026 20:54:45 GMT

Anyone know how to send in for repair and cost? Submitted a ticket and it was closed, phone or text support not supported.

Sys light is yellow, pwr light is green.

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Imran_ruckus — Mon, 02 Feb 2026 20:56:32 GMT

Hi @Br0Br0

Thank you for the response.

Please share the information requested in my previous response.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Imran_ruckus — Tue, 03 Feb 2026 14:14:11 GMT

Hi @Br0Br0

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Br0Br0 — Tue, 03 Feb 2026 17:59:37 GMT

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Br0Br0 — Tue, 03 Feb 2026 18:03:21 GMT

Yes, I recall a power outage or internet outage. Not sure if hardware failure cause the outage. Happened a couple years ago and haven't tried getting it repaired until now.

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Imran_ruckus — Tue, 03 Feb 2026 18:42:05 GMT

Hi @Br0Br0

Thank you for the update.

Based on the image you shared, the amber (orange) LED on the RUCKUS ICX-7150-C12P switch indicates that the device is currently stuck in boot mode.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed steps on troubleshooting this issue:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Kindly follow the troubleshooting steps outlined in the article, and let me know if you encounter any issues or need assistance at any stage during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Br0Br0 — Tue, 03 Feb 2026 21:00:03 GMT

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Br0Br0 — Tue, 03 Feb 2026 21:02:32 GMT

Tried reset. About 30 minutes later all lights are flashing except pwr light, it stays solid. Should I attempt another reset at this point while still flashing?

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Imran_ruckus — Tue, 03 Feb 2026 21:07:57 GMT

Hi @Br0Br0

Thank you for the update.

Please try performing multiple hard resets on the switch. If the hard reset does not resolve the issue, please proceed with a software recovery as outlined in the same Knowledge Base article.

Kindly let me know if you encounter any issues or need assistance at any stage during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Imran_ruckus — Thu, 05 Feb 2026 12:13:22 GMT

Hi @Br0Br0

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Br0Br0 — Fri, 06 Feb 2026 08:14:09 GMT

So far reset hasn't worked, will try few more times. Will look into software update this weekend, looks complicated. Don't know much about networking. RMA repair would be easier.

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Imran_ruckus — Fri, 06 Feb 2026 12:01:09 GMT

Hi @Br0Br0

Greetings!!!

Thank you for the update and the information.

Please try Software Recovery keep us informed so we can continue assisting you and work toward resolving this issue as quickly as possible.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Br0Br0 — Sat, 07 Feb 2026 03:47:53 GMT

It actually worked. Took about 30 minutes. Should have attempted to fix sooner.

Re: Powers on. Reset didn't fix. Hotspots are not powered on. ICX7150-C12P

Imran_ruckus — Mon, 09 Feb 2026 12:03:57 GMT

Hi @Br0Br0

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful day ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support