topic Re: R510 power light stuck in solid red in RUCKUS Support for Lennar Homes

R510 power light stuck in solid red

sujith47 — Fri, 30 Jan 2026 22:18:44 GMT

Hi, I have two r510 APs and one of them have their power light stuck in RED. I tried the below three troubleshooting mentioned in the forum and still see no change.

1. Power Cycle the AP.

2. Change the port in the switch for the AP.

3. Press the reset button for 30 seconds.

Could you please advise how to resolve this issue, Thanks!

Re: R510 power light stuck in solid red

pinky_ruckus — Mon, 02 Feb 2026 14:09:17 GMT

Hello @sujith47 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that one of your Ruckus Access point is stuck in solid red.

We kindly request that you connect your RUCKUS R510 Access Points (APs) one by one to a functional power outlet and share both pictures and a single video showcasing the light status, the 12 VDC external power adapter cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance. (Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.)

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 power light stuck in solid red

sujith47 — Mon, 02 Feb 2026 16:50:27 GMT

Hi @pinky_rukus,

I have shared the video and pictures for the R510 in the link. Please review and let me know if you have any questions.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Thanks.

Re: R510 power light stuck in solid red

pinky_ruckus — Mon, 02 Feb 2026 17:28:23 GMT

Hello @sujith47 ,

Thank you for sharing the pictures and the video.

I understand that you have tried to perform a reset on the Access point.

I would request you to please follow the below article to perform the factory reset on APs.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please follow the article and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 power light stuck in solid red

sujith47 — Mon, 02 Feb 2026 20:49:53 GMT

Hello @pinky_rukus,

I again tried several times to factory reset the R510. Even after holding the rest pin for 25 seconds there is no change to the situation. The power light remains solid red and it does not boot or go into blinking green. I captured this in a video and have saved in the below link for your review. Please advise on the next steps.

https://drive.google.com/file/d/1ebMU31rZXlTiXW4RhkogweHzdKiABR7r/view?usp=share_link

Thanks.

Re: R510 power light stuck in solid red

pinky_ruckus — Mon, 02 Feb 2026 21:43:17 GMT

Hello @sujith47 ,

Thank you for the response.

Could you please confirm if you are performing factory reset with only one AP connected?

Please unplug the other AP, leaving only ONE connected to the Switch port, and perform a factory reset on it.

I would request you to please refer to the below You tube video in performing factory reset of AP

https://www.youtube.com/watch?v=vmztt3BbBxc

Introduce a paper clip or a similar implement and push the button. Once the Power Light is red, count 15-20 seconds and release the button)

and check if you see configure.me.xxxxxx SSID broadcasted from that AP to configure.

Also, I would request you to please follow the below article to perform the factory reset on APs.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please follow the article and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 power light stuck in solid red

sujith47 — Tue, 03 Feb 2026 01:08:02 GMT

Hello @pinky_ruckus, I confirm that I have factory reset only by connecting this AP to the switch, no other APs are connected at that time. As shown in the YouTube video I performed the reset, please note that as soon as I connect the AP it shows the solid red light at power. I then pressed the reset button for 20 seconds and waited for over 15 minutes, no change is observed, there is no green blinking light. Also, as you mentioned I don’t see any configure.me.xxxxxx SSID broadcasting from the AP. I again created a video showing all the steps. Thanks.

https://drive.google.com/file/d/1sWwrJNAih_1d7KOldKiXR02Dq0pZznqd/view?usp=share_link

Re: R510 power light stuck in solid red

pinky_ruckus — Tue, 03 Feb 2026 14:25:04 GMT

Hello @sujith47 ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 power light stuck in solid red

pinky_ruckus — Wed, 04 Feb 2026 15:49:33 GMT

Hello @sujith47 ,

Thank you for the response.

We have created a replacement for the defective device and shared the details in the Private chat.

Please check your private chat for more details.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community.