topic Software recovery in RUCKUS Support for Lennar Homes

Software recovery

Bsierra — Mon, 02 Feb 2026 00:08:48 GMT

I am attempting to perform a software recovery as the manual reboot process didn’t work. I am at the step where the COM number does not show up under the port. There are no instructions on what to do if the COM number does not show up under the port. Does the device need to be replaced? From reading on the forum it sounds like the console port is not responding. Please help!!!

Re: Software recovery

pinky_ruckus — Mon, 02 Feb 2026 14:25:20 GMT

Hi @Bsierra ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are getting stuck while performing the software recovery.

I would request you to please share the cable connection between the Switch and the laptop while performing software recovery. (Please see the below picture as reference)

Also, please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.

I would request you to please check if both the drivers are installed as per the software recovery article.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Software recovery

Bsierra — Mon, 02 Feb 2026 18:39:29 GMT

The cable connections look good. How do I share the pictures? Where do I send them?
Do the step by step instructions include the “extract all”? Because I followed every step as indicated in the instructions.
It took me an hour how to figure out how to post. I need detailed step by step instructions please.

Re: Software recovery

pinky_ruckus — Mon, 02 Feb 2026 18:47:58 GMT

Hello @Bsierra ,

Thank you for the response.

Please share the cable connections between the Switch and the laptop while performing the Software recovery.

Also, please share the screenshot of the COM port images.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Software recovery

Bsierra — Tue, 03 Feb 2026 03:17:06 GMT

Re: Software recovery

Bsierra — Tue, 03 Feb 2026 05:32:42 GMT

Re: Software recovery

Bsierra — Tue, 03 Feb 2026 05:35:52 GMT

I restarted my laptop and I attached the picture from Device manager that shows there is no "Silicon Labs..."

Also, I don't know what you mean by check if the boot> prompt is visible. Please help!!! I need to know what the next steps are.

Re: Software recovery

pinky_ruckus — Tue, 03 Feb 2026 14:53:48 GMT

Hello @Bsierra ,

Thank you for the response.

Please confirm if both the drivers are installed as mentioned in the previous post.

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Software recovery

Bsierra — Tue, 03 Feb 2026 14:56:07 GMT

Yes both drivers are installed! As indicated in my previous post, I restarted my laptop and the COM port details remain the same. I included a photo in my previous post!

Re: Software recovery

pinky_ruckus — Tue, 03 Feb 2026 15:08:19 GMT

Hi @Bsierra

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Software recovery

pinky_ruckus — Wed, 04 Feb 2026 16:07:35 GMT

Hello @Bsierra ,

Thank you for the response.

We have created a replacement for the defective device and shared the details in the Private chat.

Please check your private chat for more details.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Software recovery

pinky_ruckus — Thu, 05 Feb 2026 13:23:43 GMT

Hello,

Thank you for the response.

You will be getting notifications from the RMA team through email.

If you have any queries regarding RMA, you may also respond back to their emails.

Hope this answers your query.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Software recovery

Bsierra — Fri, 06 Feb 2026 14:20:48 GMT

I have received the replacement and have hooked up all the wires. Now I need assistance with connecting it or adding the network.

Re: Software recovery

pinky_ruckus — Fri, 06 Feb 2026 14:53:24 GMT

Hello @Bsierra ,

Thank you for the response.

Glad to know that you have received the replacement Switch.

As you have received the replacement for the previous switch, the case has been closed.

We kindly request you to create a new post for the inquiry regarding the replaced switch.

Please submit a post on the RUCKUS Lennar Community Portal by selecting the 'ASK the Pack' option. You can access the portal using the following link:

RUCKUS Lennar Community Portal

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community