topic Re: ICX7150-C12P Ports appear to be failing - RMA in RUCKUS Support for Lennar Homes

ICX7150-C12P Ports appear to be failing - RMA

Spike — Mon, 26 Jan 2026 19:34:15 GMT

I have an ICX7150-12CP with multiple ports that appear to be failing. I have a R510 that was plugged into port 1/1/12 and showing a connection speed of only 10Mbps. When the R510 was removed from ceiling and plugged directly into port 1/1/12 with a known good cable, connection speed would only show 10Mbps and would not connect. Switch was power cycled and same behavior. The R510 was moved to port 1/1/3 with same cable and the unit connected normally at 1Gbps. Configuration verified and no speed specific settings on the port. Please provide RMA of switch.

Re: ICX7150-C12P Ports appear to be failing - RMA

pinky_ruckus — Mon, 26 Jan 2026 19:54:51 GMT

Hello @Spike ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that few of the ports on your RUCKUS Switch is not working.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

To proceed further, we would need to check few configurations of the switch.

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you login to CLI, please enter the below commands and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12P Ports appear to be failing - RMA

Spike — Mon, 26 Jan 2026 19:58:01 GMT

SSH@ICX7150-C12 Switch#sh vers
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Aug 20 2024 at 08:17:30 labeled as SPS08095pb1
(31457280 bytes) from Primary SPS08095pb1.bin (UFI)
SW: Version 08.0.95pb1T211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3827R1BS
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
--More--, next page: Space, next line: Return key, quit: Control-c^C
SSH@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Aug 20 2024 at 08:17:30 labeled as SPS08095pb1
(31457280 bytes) from Primary SPS08095pb1.bin (UFI)
SW: Version 08.0.95pb1T211
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compiled on Tue Nov 29 12:43:26 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3827R1BS
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 2 hour(s) 52 second(s)
The system started at 08:17:34 GMT+00 Tue Aug 20 2024

The system : started=cold start

SSH@ICX7150-C12 Switch# show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95pT211 (SPS08095pb1.bin)
Compressed Sec Code size = 31457280, Version:08.0.95pT211 (SPS08095pb1.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Code Flash Free Space = 1055817728
SSH@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 32400 mWatts.

Power Allocations: Requests Honored 15 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 3300 15400 2P-IEEE Class 3 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On On 3300 15400 2P-IEEE Class 3 3 n/a
1/1/6 On Non-PD 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On On 3500 30000 2P-IEEE Class 4 3 n/a
1/1/9 On On 3100 15400 2P-IEEE Class 3 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On On 3100 15400 2P-IEEE Class 3 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 16300 91600

SSH@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.8 Build 001

Hardware
Version
----------------
V2R4

Device HW version : 0:V2R4 1:V2R4
Device Temperature(deg-C) : 0:56 1:62
Device Status : 0:Good 1:Good

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
12 0 5 7 0 7 0

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 16.300 W 91.600 W

SSH@ICX7150-C12 Switch# show int
interfaces Port status
SSH@ICX7150-C12 Switch# show interfaces brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.20a9.964f
1/1/2 Down None None None None No 1 0 c0c5.20a9.9650
1/1/3 Up Forward Full 1G None No 1 0 c0c5.20a9.9651
1/1/4 Down None None None None No 1 0 c0c5.20a9.9652
1/1/5 Up Forward Full 1G None No 1 0 c0c5.20a9.9653
1/1/6 Up Forward Half 10M None No 1 0 c0c5.20a9.9654
1/1/7 Down None None None None No 1 0 c0c5.20a9.9655
1/1/8 Up Forward Full 100M None No 1 0 c0c5.20a9.9656
1/1/9 Up Forward Full 100M None No 1 0 c0c5.20a9.9657
1/1/10 Up Forward Full 100M None No 1 0 c0c5.20a9.9658
1/1/11 Up Forward Full 1G None No 1 0 c0c5.20a9.9659
1/1/12 Down None None None None No 1 0 c0c5.20a9.965a
1/2/1 Down None None None None No 1 0 c0c5.20a9.965c
1/2/2 Down None None None None No 1 0 c0c5.20a9.965d
1/3/1 Down None None None None No 1 0 c0c5.20a9.965e
1/3/2 Down None None None None No 1 0 c0c5.20a9.965f
mgmt1 Down None None None None No None 0 c0c5.20a9.964f

Re: ICX7150-C12P Ports appear to be failing - RMA

pinky_ruckus — Mon, 26 Jan 2026 20:18:09 GMT

Hello @Spike ,

Thank you for the response.

From the response shared, I see that some of the ports are showing as 10 or 100 Mbps and the Switch version is SPS08095pb1.

I would request you to please downgrade the Switch to the recommended stable version 08.0.95g for Lennar users.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to downgrade the switch to the recommended stable version(8095g)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12P Ports appear to be failing - RMA

Spike — Mon, 26 Jan 2026 22:09:36 GMT

Please see below. Problem started while at 8.0.9g, reverted to that version. R510 is plugged directly into port 1/1/12 with known good patch cable. You will see that it is still at 10Mbps.

SSH@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Primary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3827R1BS
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 38 minute(s) 40 second(s)
The system started at 11:50:06 GMT+00 Tue Aug 20 2024

The system : started=warm start reloaded=by "reload"

SSH@ICX7150-C12 Switch#sh flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1053372416
SSH@ICX7150-C12 Switch#sh inline power

Power Capacity: Total is 124000 mWatts. Current Free is 32400 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On On 3400 15400 2P-IEEE Class 3 3 n/a
1/1/6 On Non-PD 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On On 3400 30000 2P-IEEE Class 4 3 n/a
1/1/9 On On 3100 15400 2P-IEEE Class 3 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On On 3100 15400 2P-IEEE Class 3 3 n/a
1/1/12 On On 2900 15400 2P-IEEE Class 3 3 n/a
-----------------------------------------------------------------------------
Total 15900 91600

SSH@ICX7150-C12 Switch#sh inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.8 Build 004

Hardware
Version
----------------
V2R4

Device HW version : 0:V2R4 1:V2R4
Device Temperature(deg-C) : 0:54 1:60
Device Status : 0:Good 1:Good

Cumulative Port State Data:
+++++++++++++++++++++++++++

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 12 15.900 W 91.600 W

SSH@ICX7150-C12 Switch#sh int brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.20a9.964f
1/1/2 Down None None None None No 1 0 c0c5.20a9.9650
1/1/3 Down None None None None No 1 0 c0c5.20a9.9651
1/1/4 Down None None None None No 1 0 c0c5.20a9.9652
1/1/5 Up Forward Full 1G None No 1 0 c0c5.20a9.9653
1/1/6 Up Forward Half 10M None No 1 0 c0c5.20a9.9654
1/1/7 Down None None None None No 1 0 c0c5.20a9.9655
1/1/8 Up Forward Full 100M None No 1 0 c0c5.20a9.9656
1/1/9 Up Forward Full 100M None No 1 0 c0c5.20a9.9657
1/1/10 Up Forward Full 100M None No 1 0 c0c5.20a9.9658
1/1/11 Up Forward Full 1G None No 1 0 c0c5.20a9.9659
1/1/12 Up Forward Full 10M None No 1 0 c0c5.20a9.965a
1/2/1 Down None None None None No 1 0 c0c5.20a9.965c
1/2/2 Down None None None None No 1 0 c0c5.20a9.965d
1/3/1 Down None None None None No 1 0 c0c5.20a9.965e
1/3/2 Down None None None None No 1 0 c0c5.20a9.965f
mgmt1 Down None None None None No None 0 c0c5.20a9.964f

Re: ICX7150-C12P Ports appear to be failing - RMA

Spike — Tue, 27 Jan 2026 16:09:11 GMT

Following up. Please advise on RMA

Re: ICX7150-C12P Ports appear to be failing - RMA

Imran_ruckus — Tue, 27 Jan 2026 17:45:03 GMT

Hi @Spike

Greetings!!!

Apologies for the delay in the response.

Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX7150-C12P Ports appear to be failing - RMA

Spike — Wed, 28 Jan 2026 15:09:11 GMT

Re: ICX7150-C12P Ports appear to be failing - RMA

Imran_ruckus — Wed, 28 Jan 2026 15:41:58 GMT

Hi @Spike

Greetings!!!

Thank you for the update.

Could you please try running the commands below for port 1/1/12, which appears to be operating at a lower speed, and check if this resolves the issue?

enable

configure terminal
interface ethernet 1/1/12
speed-duplex 1000-full
end

Once done please share the output of commands:

show lldp neighbors detail

show inline power

Please let me know the outcome.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX7150-C12P Ports appear to be failing - RMA

Spike — Wed, 28 Jan 2026 15:49:35 GMT

Configuration from sh running after change:

interface ethernet 1/1/12
speed-duplex 1000-full
inline power power-by-class 3

Plugged R510 into port 1/1/12, output of show lldp neighbors below:

SSH@ICX7150-C12 Switch#sh lldp neighbors detail
Local port: 1/1/5
Neighbor: 54ec.2f31.fa90, TTL 103 seconds
+ Chassis ID (MAC address): 54ec.2f31.fa90
+ Port ID (MAC address): 54ec.2f31.fa90
+ Time to live: 120 seconds
+ System name: RuckusAP Pool
+ System description : "Ruckus T310C Multimedia Hotzone Wireless AP/SW Ve\
rsion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.5
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 1000BaseT-FD

Local port: 1/1/8
Neighbor: 4cb1.cd1c.ffc0, TTL 112 seconds
+ Chassis ID (MAC address): 4cb1.cd1c.ffc0
+ Port ID (MAC address): 4cb1.cd1c.ffc0
+ Time to live: 120 seconds
+ System name: RuckusAP Maste
+ System description : "Ruckus H510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.4
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 100BaseTX-FD

Local port: 1/1/9
Neighbor: 348f.270d.2b30, TTL 112 seconds
+ Chassis ID (MAC address): 348f.270d.2b30
+ Port ID (MAC address): 348f.270d.2b30
+ Time to live: 120 seconds
+ System name: RuckusAP Garag
+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.6
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 100BaseTX-FD

Local port: 1/1/10
Neighbor: 18fd.7405.3a21, TTL 106 seconds
+ Chassis ID (MAC address): 18fd.7405.3a1d
+ Port ID (interface name): ether5
+ Time to live: 121 seconds
+ System name: RouterOS
+ System description : "MikroTik RouterOS 7.21rc6 (testing) 2026-01-09 09\
:16:41 RB750Gr3"
+ Management address (IPv4): 192.168.1.1
+ System capabilities : bridge, router
Enabled capabilities: bridge, router
+ Port description : "bridge/ether5"
+ MED capabilities: capabilities
MED device type : Network Connectivity
+ 802.3 MAC/PHY : auto-negotiation supported, but disabled
Operational MAU type : Other

Local port: 1/1/11
Neighbor: c803.f502.d180, TTL 108 seconds
+ Chassis ID (MAC address): c803.f502.d180
+ Port ID (MAC address): c803.f502.d180
+ Time to live: 120 seconds
+ System name: RuckusAP Main
+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.3
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 1000BaseT-FD

Re: ICX7150-C12P Ports appear to be failing - RMA

Spike — Wed, 28 Jan 2026 15:50:35 GMT

Also, sh int brief, no link on 1/1/12 when hard set to 1000-full:

SSH@ICX7150-C12 Switch# sh int brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 c0c5.20a9.964f
1/1/2 Down None None None None No 1 0 c0c5.20a9.9650
1/1/3 Down None None None None No 1 0 c0c5.20a9.9651
1/1/4 Down None None None None No 1 0 c0c5.20a9.9652
1/1/5 Up Forward Full 1G None No 1 0 c0c5.20a9.9653
1/1/6 Up Forward Half 10M None No 1 0 c0c5.20a9.9654
1/1/7 Down None None None None No 1 0 c0c5.20a9.9655
1/1/8 Up Forward Full 100M None No 1 0 c0c5.20a9.9656
1/1/9 Up Forward Full 100M None No 1 0 c0c5.20a9.9657
1/1/10 Up Forward Full 100M None No 1 0 c0c5.20a9.9658
1/1/11 Up Forward Full 1G None No 1 0 c0c5.20a9.9659
1/1/12 Down None None None None No 1 0 c0c5.20a9.965a
1/2/1 Down None None None None No 1 0 c0c5.20a9.965c
1/2/2 Down None None None None No 1 0 c0c5.20a9.965d
1/3/1 Down None None None None No 1 0 c0c5.20a9.965e
1/3/2 Down None None None None No 1 0 c0c5.20a9.965f
mgmt1 Down None None None None No None 0 c0c5.20a9.964f

Re: ICX7150-C12P Ports appear to be failing - RMA

Imran_ruckus — Wed, 28 Jan 2026 16:07:24 GMT

Hi @Spike

Thank you for the response and the update.

In the output of the show lldp neighbors detail command, I do not see an Access Point connected to port 1/1/12.

Could you please try applying the command below to all switch ports with 'write memory' command and check the results?

enable

configure terminal
interface ethernet 1/1/1 to 1/1/12
speed-duplex 1000-full

write memory
end

Once done please share the output of commands:

show lldp neighbors detail

show inline power

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX7150-C12P Ports appear to be failing - RMA

Spike — Wed, 28 Jan 2026 20:37:43 GMT

Correct, the port will not establish a link at 1000-full and will only negotiate to 10Mb. At 10Mb, the port goes on and off line. The same access point with the same cable has no issue linking on Port1/1/3 with the port hard set or set to auto. Port1/1/12 is a hardware failure. Please provide next steps or a replacement.

Re: ICX7150-C12P Ports appear to be failing - RMA

Imran_ruckus — Wed, 28 Jan 2026 21:00:58 GMT

Hi @Spike

Thank you for the update.

Please note that, as per policy, we are unable to proceed with a replacement until all required troubleshooting steps have been completed.

1. Kindly share the command outputs after performing the requested steps from my previous response.

2. Additionally, please proceed with a factory default reset of the RUCKUS ICX-7150-C12P switch using the commands outlined below (also refer to the screenshot provided).

enable

erase system factory-default

3. Have you tried performing a physical factory reset on the switch? If not, please refer to the RUCKUS Lennar Knowledge Base self-help article below for detailed instructions:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

Please let me know how it goes once completed.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX7150-C12P Ports appear to be failing - RMA

Spike — Wed, 28 Jan 2026 22:35:47 GMT

After performing the following:

configure terminal
interface ethernet 1/1/1 to 1/1/12
speed-duplex 1000-full

all connectivity to the switch was lost. I performed a full factory reset to the switch via the front panel in order to reestablish connectivity to the swtich.

results of the requested commands post reset are as follows, please provide next steps as soon as possible.

SSH@ICX7150-C12 Switch#sh lldp neighbors detail
Local port: 1/1/5
Neighbor: 54ec.2f31.fa90, TTL 99 seconds
+ Chassis ID (MAC address): 54ec.2f31.fa90
+ Port ID (MAC address): 54ec.2f31.fa90
+ Time to live: 120 seconds
+ System name: RuckusAP Pool
+ System description : "Ruckus T310C Multimedia Hotzone Wireless AP/SW Ve\
rsion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.5
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 1000BaseT-FD

Local port: 1/1/8
Neighbor: 4cb1.cd1c.ffc0, TTL 116 seconds
+ Chassis ID (MAC address): 4cb1.cd1c.ffc0
+ Port ID (MAC address): 4cb1.cd1c.ffc0
+ Time to live: 120 seconds
+ System name: RuckusAP Maste
+ System description : "Ruckus H510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.4
+ Port description : "eth0"

+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 100BaseTX-FD

Local port: 1/1/9
Neighbor: 348f.270d.2b30, TTL 101 seconds
+ Chassis ID (MAC address): 348f.270d.2b30
+ Port ID (MAC address): 348f.270d.2b30
+ Time to live: 120 seconds
+ System name: RuckusAP Garag
+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.6
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 100BaseTX-FD

Local port: 1/1/10
Neighbor: 18fd.7405.3a21, TTL 110 seconds
+ Chassis ID (MAC address): 18fd.7405.3a1d
+ Port ID (interface name): ether5
+ Time to live: 121 seconds
+ System name: RouterOS
+ System description : "MikroTik RouterOS 7.21rc6 (testing) 2026-01-09 09\
:16:41 RB750Gr3"
+ Management address (IPv4): 192.168.1.1
+ System capabilities : bridge, router
Enabled capabilities: bridge, router
+ Port description : "bridge/ether5"
+ MED capabilities: capabilities
MED device type : Network Connectivity
+ 802.3 MAC/PHY : auto-negotiation supported, but disabled
Operational MAU type : Other

Local port: 1/1/11
Neighbor: c803.f502.d180, TTL 102 seconds
+ Chassis ID (MAC address): c803.f502.d180
+ Port ID (MAC address): c803.f502.d180
+ Time to live: 120 seconds
+ System name: RuckusAP Main
+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge, WLAN access point
+ Management address (IPv4): 192.168.1.3
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 1000BaseT-FD

Local port: 1/1/12
Neighbor: c803.f503.3c00, TTL 115 seconds
+ Chassis ID (MAC address): c803.f503.3c00
+ Port ID (MAC address): c803.f503.3c00
+ Time to live: 120 seconds
+ System name: RuckusAP
+ System description : "Ruckus R510 Multimedia Hotzone Wireless AP/SW Ver\
sion: 200.15.6.212.27"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge
+ Management address (IPv4): 192.168.1.45
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, fdxPause, fdxAPause, 1000BaseT-FD
Operational MAU type : 10BaseT-FD

show inline power

SSH@ICX7150-C12 Switch# show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 32400 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On On 3700 15400 2P-IEEE Class 3 3 n/a
1/1/6 On Non-PD 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On On 3500 30000 2P-IEEE Class 4 3 n/a
1/1/9 On On 3100 15400 2P-IEEE Class 3 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On On 3300 15400 2P-IEEE Class 3 3 n/a
1/1/12 On On 2800 15400 2P-IEEE Class 3 3 n/a
-----------------------------------------------------------------------------
Total 16400 91600

Re: ICX7150-C12P Ports appear to be failing - RMA

Imran_ruckus — Thu, 29 Jan 2026 12:09:44 GMT

Hi @Spike

Greetings!!!

Thank you for the update.

Could you please confirm the current issue with the switch and the port speed negotiation by sharing the output of the show interfaces brief command?

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX7150-C12P Ports appear to be failing - RMA

Spike — Thu, 29 Jan 2026 13:23:24 GMT

See below:

SSH@ICX7150-C12 Switch#sh int brief

Re: ICX7150-C12P Ports appear to be failing - RMA

Imran_ruckus — Thu, 29 Jan 2026 13:46:05 GMT

Hi @Spike

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch has some defective ports and we tried all the required troubleshooting steps. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX7150-C12P Ports appear to be failing - RMA

Imran_ruckus — Thu, 29 Jan 2026 14:19:33 GMT

Hi @Spike

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support