topic Unable to connect to WiFi in RUCKUS Support for Lennar Homes

Unable to connect to WiFi

Sre25317 — Thu, 29 Jan 2026 02:46:21 GMT

Unable to connect to WiFi. I can see the name of my network when I try to connect, but I have had no luck. This disconnection happened right after a contractor left. I am able to connect to my AT&T network but not my Ruckus.

Re: Unable to connect to WiFi

Imran_ruckus — Thu, 29 Jan 2026 12:12:11 GMT

Hi @Sre25317

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering Wi-Fi connectivity issues via RUCKUS device.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with all the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to connect to WiFi

Sre25317 — Fri, 30 Jan 2026 19:29:45 GMT

It was previously operational. It stopped working after a contractor came and removed a Nielsen TV ratings box that was plugged in nearby.

Re: Unable to connect to WiFi

Imran_ruckus — Fri, 30 Jan 2026 19:36:43 GMT

Hi @Sre25317

Thank you for the response and the detailed information.

Based on the current LED status, the RUCKUS Switch appears to be in a normal state. However, I see 2 ethernet cables plugged into incorrect ports. Please unplug them and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet stability after sometime.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to connect to WiFi

Sre25317 — Sat, 31 Jan 2026 02:10:00 GMT

Hello, still no luck. These are pics of what everything looks like after moving the two Ethernet cables.

Re: Unable to connect to WiFi

Imran_ruckus — Mon, 02 Feb 2026 12:38:45 GMT

Hi @Sre25317

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to connect to WiFi

Imran_ruckus — Thu, 05 Feb 2026 12:12:33 GMT

Hi @Sre25317

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to connect to WiFi

Sre25317 — Thu, 05 Feb 2026 16:36:01 GMT

Hello, I have not had a chance to try the troubleshooting you sent me previously. I will have time this weekend and will send an update. Thank you

Re: Unable to connect to WiFi

Imran_ruckus — Thu, 05 Feb 2026 16:38:09 GMT

Hi @Sre25317

Greetings!!!

Thank you for the update.

Please keep us informed so we can continue assisting you and work toward resolving this issue as quickly as possible.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to connect to WiFi

Imran_ruckus — Mon, 09 Feb 2026 12:06:30 GMT

Hi @Sre25317

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to connect to WiFi

Imran_ruckus — Wed, 11 Feb 2026 12:07:40 GMT

Hi @Sre25317

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Unable to connect to WiFi

Imran_ruckus — Fri, 13 Feb 2026 12:44:46 GMT

Hi @Sre25317

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support