topic Re: Ruckus icx 7150-c12p switch - Amber Syst LED in RUCKUS Support for Lennar Homes

Ruckus icx 7150-c12p switch - Amber Syst LED

ahortman93 — Tue, 06 Dec 2022 20:08:00 GMT

I've had to work with support multiple times on this issue. Every time there is a power outage, I lose activity on all the switch ports. Only the power and syst LEDs are lit. Power is green and syst is amber. I was told that I received one of the older switches when we got the house. Is there any way I can replace my current switch with one that doesn't do this every time there is an outage?

Re: Ruckus icx 7150-c12p switch - Amber Syst LED

Vásquez_Fer — Tue, 06 Dec 2022 20:14:13 GMT

Hi @ahortman93

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards

Fernando Vasquez

Re: Ruckus icx 7150-c12p switch - Amber Syst LED

ahortman93 — Tue, 06 Dec 2022 20:21:44 GMT

Thank you for the quick response. We have outages frequently in my area, so I've had to do this multiple times. I don't want to have to do this every time there is an outage. One of the technicians I worked with mentioned that there is a newer model switch that doesn't have the problem of going into boot mode. Can I replace my current switch?

Re: Ruckus icx 7150-c12p switch - Amber Syst LED

Vásquez_Fer — Tue, 06 Dec 2022 20:56:06 GMT

Hi @ahortman93

There are no new models for ICX-7150-C12P.

Also, as mentioned, that doesn't mean the switch is bad.

Without proper troubleshooting, we cannot replace your switch.

Best Regards

Fernando Vasquez

Re: Ruckus icx 7150-c12p switch - Amber Syst LED

ahortman93 — Tue, 06 Dec 2022 22:07:10 GMT

I don't want another ICX-7150-C12P switch. I want a switch that doesn't require extensive troubleshooting every time there's a power outage. I did what was asked above and it did not work. I'm still without internet.

Re: Ruckus icx 7150-c12p switch - Amber Syst LED

Vásquez_Fer — Wed, 07 Dec 2022 12:38:53 GMT

Hi @ahortman93

Hope you are doing well

That is not possible as the replacements are the same devices but to avoid this you can upgrade to 8095g and this problem should not occur so repeatedly.

The best step is to have an UPS ( Power protector ) connect it to the ICX-7150-C12P

Could you please sent us a screenshots while you are doing the software recovery to make sure the steps.

Best Regards

Fernando Vasquez

Re: Ruckus icx 7150-c12p switch - Amber Syst LED

ahortman93 — Fri, 09 Dec 2022 20:30:13 GMT

Can you send me an 8095g so that I don't have to deal with this problem again or are you suggesting I purchase one?

Re: Ruckus icx 7150-c12p switch - Amber Syst LED

Vásquez_Fer — Fri, 09 Dec 2022 20:43:48 GMT

Hi @ahortman93

You need to troubleshoot the unit that you have ( is not broken or damaged )

We also cannot have units replaced or shipped without troubleshooting.

Best Regards

Fernando Vasquez

Re: Ruckus icx 7150-c12p switch - Amber Syst LED

ahortman93 — Fri, 09 Dec 2022 21:14:04 GMT

There is a huge fault with this model switch that is not being acknowledged. If I get a UPS that has a couple hours of battery life and have an outage that lasts 3+ hours, the switch will power down. When it powers back on, it will lose the boot config. Do you expect your customers to serial into the switch every time this happens?

Re: Ruckus icx 7150-c12p switch - Amber Syst LED

Yarenis — Fri, 09 Dec 2022 22:00:29 GMT

@ahortman93

Please, perform the software recovery and upgrade the switch to the code 08095g,finally confirm the upgrade in this post, if the issue persists after upgrade, we can replace the unit.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired