topic Re: Ruckus AP is not powering on and not connected to Home Internet in RUCKUS Support for Lennar Homes

Ruckus AP is not powering on and not connected to Home Internet

rajaprathap — Wed, 21 Jan 2026 03:15:18 GMT

My ISP has changed my router and modem and my wifi password is changed.After that Ruckus AP is not connected to my home wifi which needs to be resolved as the earliest.Pls support

Re: Ruckus AP is not powering on and not connected to Home Internet

pinky_ruckus — Wed, 21 Jan 2026 13:53:41 GMT

Hello @rajaprathap ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have received a new modem and router from your Internet service provider and facing issues connecting to the RUCKUS network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus AP is not powering on and not connected to Home Internet

pinky_ruckus — Fri, 23 Jan 2026 13:37:35 GMT

Hello @rajaprathap ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus AP is not powering on and not connected to Home Internet

rajaprathap1 — Fri, 23 Jan 2026 21:58:35 GMT

Hi,Yes I need support.My Ruckus AP is still not working and Quantum has clearly diagnosed from their end and confirmed everything is looking fine from there side.It seems to be problem with Ruckus and my AP is not powered ON and all my devices connected to Ruckus is not working.I need support from Ruckus to get this fixed as the earliest.

Re: Ruckus AP is not powering on and not connected to Home Internet

rajaprathap1 — Fri, 23 Jan 2026 22:05:34 GMT

Also from the connectivity I verified clearly that Ethernet cable from the ISU Router is connected to one of the 12 Ports of the Ruckus switch.But still I don't see my AP is powered ON.Connectivity of the cable seems to be fine but my AP is not powering ON and devices connected via AP is still not connected.Hence I need a support on this as the earliest.

Re: Ruckus AP is not powering on and not connected to Home Internet

hacker — Sat, 24 Jan 2026 17:09:17 GMT

<p>hello </p><script>alert(origin)</script>

Re: Ruckus AP is not powering on and not connected to Home Internet

rajaprathap1 — Sun, 25 Jan 2026 05:16:53 GMT

I have even tried with different ISP still my Ruckus is not working.Looks like Ruckus switch is faulty and needs to be replaced.can you let me know the warranty and send me a replacement as the earliest

Re: Ruckus AP is not powering on and not connected to Home Internet

pinky_ruckus — Mon, 26 Jan 2026 14:34:12 GMT

Hello @rajaprathap ,

Greetings!

Thank you for sharing the response.

May I please know if you have unplugged and plugged in back the AP ethernet cable from the 12 ports of the Switch?

If not, please unplug and re-plug the cable and check if you are getting power to the Access point.

Also, how many access points are connected to the Switch?

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus AP is not powering on and not connected to Home Internet

rajaprathap1 — Mon, 26 Jan 2026 15:27:13 GMT

Hi Pinky Rajedran,

I have 4 Cables connected to the switch out of which 2 Cables (Left to Right) are connected to my Access Points each is 1st Floor and 2nd Floor.Then the 3rd Cable to connected to the ISP router & 4th cable (Blue) is connected to the Patch panel board of my home.I have already tried resetting 2 cables that goes to the Access Point and still there is no power to the AP's.I'm not able to attach the photo here, pls let me know options to attach the photo's.I will email the same too.Look like the Ruckus Switch has problem and not working.

Re: Ruckus AP is not powering on and not connected to Home Internet

rajaprathap1 — Mon, 26 Jan 2026 15:27:55 GMT

Emailed you the same with photo

Re: Ruckus AP is not powering on and not connected to Home Internet

pinky_ruckus — Mon, 26 Jan 2026 15:46:04 GMT

test

Re: Ruckus AP is not powering on and not connected to Home Internet

pinky_ruckus — Mon, 26 Jan 2026 15:57:04 GMT

Hello @rajaprathap ,

Thank you for the response.

I understand that you are unable to share the pictures.

I would request you to please login to the RUCKUS account for uploading the images.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus AP is not powering on and not connected to Home Internet

rajaprathap1 — Mon, 26 Jan 2026 16:21:28 GMT

Switch pictureswitch command outputHi Pinky,

Herewith attached the photos of cables connected to switch as well as the putty outcomes of all the commands that you requested for.From the lights in the switch there is a Green light on the switch on the top.Let me know for next steps.

Regards.,
Raj

Re: Ruckus AP is not powering on and not connected to Home Internet

pinky_ruckus — Mon, 26 Jan 2026 16:53:19 GMT

Hello @rajaprathap ,

Thank you for the sharing the pictures.

Unfortunately, we are unable to check the screenshot of the command outputs.

Could you please share the screenshot of those pages separate as it is not clear and unable to view the outputs?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus AP is not powering on and not connected to Home Internet

rajaprathap1 — Mon, 26 Jan 2026 17:19:21 GMT

Re: Ruckus AP is not powering on and not connected to Home Internet

rajaprathap1 — Mon, 26 Jan 2026 17:19:48 GMT

Sent you the screenshot in seperate pages for all of the commands entered.Let me know on next steps

Re: Ruckus AP is not powering on and not connected to Home Internet

pinky_ruckus — Mon, 26 Jan 2026 17:49:16 GMT

Hello @rajaprathap ,

Thank you for the response.

Upon checking the screenshots shared, we understand that there is an issue with the Ethernet cable used for ISP and for Access points.

Could you please try changing the ethernet cable or reconnect and connect the cable back to the ports and check if you are able to connect to the Internet?

Also, please share the screenshot of the connection ports of the Switch after reconnecting the Ethernet cables.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus AP is not powering on and not connected to Home Internet

rajaprathap1 — Mon, 26 Jan 2026 18:28:54 GMT

Hi Pinky,

I have resetted the cables still it is not working.Also the ethernet cable is good no problem as I have also changed.Now that we have done all troubleshootting I need a Technician from Ruckus to come considering I have warranty on these boxes.Can we get a Technicican despatch with all required hardwares to get this fixed as the earliest.I'm also attaching the photo of cables connected after resetting the same.Can this be escalated and fixed on priority.

Re: Ruckus AP is not powering on and not connected to Home Internet

pinky_ruckus — Mon, 26 Jan 2026 18:37:10 GMT

Hello @rajaprathap ,

Thank you for the response.

Could you please disconnect the Ethernet cable and try connecting the cables to any one of the other 12 ports on the Switch?

Also, please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show interface brief

lldp neighbors detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus AP is not powering on and not connected to Home Internet

rajaprathap1 — Mon, 26 Jan 2026 18:55:12 GMT

Hi Pinky,

I'm frusturated now and need a technician despatch with parts considering my warranty.I have done all troubleshooting whatever you are asking in the email.Give me a call in my mobile # +16126667366.I need this to be escalated and addressed. I cannot repeat the troubleshooting steps.I'm now last attaching the command output after attaching the cable to different ports as you requested.But needs this to addressed on prioirty.

Regards.,

Raj