topic Re: ZoneFlex R510 Series will not power on in RUCKUS Support for Lennar Homes

ZoneFlex R510 Series will not power on

JPM — Tue, 06 Dec 2022 06:03:16 GMT

I have removed the main power supply and reconnected it. Unit will still not power on. Unit attached to the ceiling has all light indicators off. Please assist.

Re: ZoneFlex R510 Series will not power on

Vásquez_Fer — Tue, 06 Dec 2022 12:58:11 GMT

Hi @JPM

Hope you are doing well !

Is the R510 powering up via a power injector or ICX-7150 C12 ? like below picture :

2- Was there any power outage or power spike ?

Bets Regards

Fernando Vasquez

Re: ZoneFlex R510 Series will not power on

JPM — Thu, 08 Dec 2022 00:26:53 GMT

Hello Fernando:

Appreciate the swift reply. It is powered by the unit pictured. The unit pictured is the one I unplugged and re plugged. The ICX itself has no lights, sound or signs of life. We had not recent spikes or outages to my knowledge.

Re: ZoneFlex R510 Series will not power on

Vásquez_Fer — Thu, 08 Dec 2022 12:32:34 GMT

Hi @JPM

I did not see the picture feel free to share

1-Could you please also sent us a picture of your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

2-Make sure it is plugged into a well-known outlet/power source

Best Regards

Fernando Vasquez

Re: ZoneFlex R510 Series will not power on

JPM — Fri, 09 Dec 2022 19:44:45 GMT

Hello Fernando:

The R510 is powered by the ICX-7150 C12. Both units are not working. The ICX is plugged into a reliable power source.

Re: ZoneFlex R510 Series will not power on

JPM — Fri, 09 Dec 2022 19:49:19 GMT

Hello Fernando:

Both the ICX and the R510 have no lights on at all, no green nor amber.. The ICX is plugged into a reliable power source.

Re: ZoneFlex R510 Series will not power on

Vásquez_Fer — Fri, 09 Dec 2022 19:50:57 GMT

Hi @JPM

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best Regards

Fernando Vasquez

Re: ZoneFlex R510 Series will not power on

Vásquez_Fer — Fri, 09 Dec 2022 19:54:00 GMT

Hi @JPM

If the Switch ICX-7150 C12P has not lighs at all and you confirm is connect it in a well know power source this unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Only the ICX-7150 C12 as this unit powers up the access points

Best Regards

Fernando Vasquez