topic Re: ICX 7150 stops working after power outage in RUCKUS Support for Lennar Homes

ICX 7150 stops working after power outage

rahulmunjal — Fri, 05 Sep 2025 02:14:34 GMT

I have a Rukus and two APs and every time there is an electricity trip the Rukus switch fails to connect to the internet and it just goes into an intermediate state where the devices keep connecting gf and disconnecting. All my devices like garage door, ring bell, switches, etc which use WiFi stop connecting. It takes a hell lot of multiple reboots of all modem, router, and switch and wait and watching for several hours or even days to stabilize the connection. I did check that the AP is on latest update but have no access to the switch itself to check the firmware version and upgrade. I see steps to connect via putty on windows but I do not have any windows machine at home (just iPads and Mac). This has been happening for about a year and I end up connecting directly to modem/router for my office work when I have to. Need help urgently to fix this situation. Thank you in advance. Let me know if any additional information is needed to understand and fix the issue.

Re: ICX 7150 stops working after power outage

Mayank — Fri, 05 Sep 2025 06:13:49 GMT

Hi Rahul,

Thank you for reaching out with your query!

I understand that you are using a Ruckus ICX switch along with two access points (APs) to provide Wi-Fi for your smart devices, such as your Ring, garage door, lights, and switches.

You've reported that after any power outage, the switch fails to reconnect to the internet, which puts the APs and Wi-Fi devices in a cycle of connecting and disconnecting. This issue can take hours or even days to resolve, often forcing you to bypass the switch and connect directly to your modem/router for work.

You confirmed that your APs are up to date. However, you cannot access the switch firmware version, which may be outdated. Since you only have a Mac or iPad and no Windows PC, you haven't been able to use PuTTY to check or upgrade the switch.

To access the switch using your Mac, please refer to the following link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/m-p/46759.

If the switch is stuck in a boot loop, we can perform a software recovery. You can find the instructions here:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483.

Could you also let us know if you are affiliated with Lennar Homes?

Please keep us updated on how this goes. If the issue persists, kindly log a ticket using the following link so we can assist you further:

https://support.ruckuswireless.com/contact-us.

I hope this information is helpful. Feel free to reach out if you have any questions or concerns.

Note: If this response addresses your query, please consider marking the post as an "Accepted Solution."

Thank you!

Best regards,

Mayank

Re: ICX 7150 stops working after power outage

Imran_ruckus — Fri, 05 Sep 2025 12:25:55 GMT

Hi @rahulmunjal

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity via the RUCKUS Network.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This issue may be related to the Routing Code, which can be resolved by performing a few commands in the Command Line/CLI.

Please note, we have instructions to get the Command Line (CLI) for MAC devices as well. Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please let me know how it goes, and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 stops working after power outage

rahulmunjal — Sun, 07 Sep 2025 01:10:20 GMT

Thank you for getting back quickly. I tried to connect using CLI on my mac; was able to identify the IP of my switch through Unleashed as well as the Fing app. But when I try to SSH using Super or Admin as instructed, I receive an error on terminal.

Last login: Fri Aug 22 22:50:14 on console

% ssh admin@192.168.0.24

Unable to negotiate with 192.168.0.24 port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1

% ssh super@192.168.0.24

Unable to negotiate with 192.168.0.24 port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1

What should be the next step? Please suggest.

Re: ICX 7150 stops working after power outage

rahulmunjal — Sun, 07 Sep 2025 01:23:32 GMT

FYI - I have also tried

ssh-keygen -R

% ssh-keygen -R 192.168.0.24

Cannot stat /Users/xxx/.ssh/known_hosts: No such file or directory

Telnet just does not show the prompt either... although no error is displayed.

% nc 192.168.0.24 23

What should be the next step I can try??

Re: ICX 7150 stops working after power outage

Imran_ruckus — Mon, 08 Sep 2025 13:08:26 GMT

Hi @rahulmunjal

Greetings!!!

Thank you for the response and the information you shared.

Please try to log into the RUCKUS ICX-7150-C12P Switch Dashboard in the Web Browser.

You should see the Switch Dashboard as shown in the screenshot below to confirm it’s a Switch IP Address.

Please let me know once you log in and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 stops working after power outage

Imran_ruckus — Wed, 10 Sep 2025 12:12:33 GMT

Hi @rahulmunjal

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 stops working after power outage

rahulmunjal — Wed, 10 Sep 2025 12:41:59 GMT

I was able to open the dashboard using the switch IP but like I said none of the admin or super id password combination suggested is working. I will try with more options but is there a way to reset the password and login to the dashboard?

Re: ICX 7150 stops working after power outage

Imran_ruckus — Wed, 10 Sep 2025 13:07:29 GMT

Hi @rahulmunjal

Greetings, and thank you for your response and the update.

Before proceeding with the Password Recovery process, could you please try logging in once again using the default credentials?

You may refer to the RUCKUS Lennar Knowledge Base self-help article below, which provides the default combinations of credentials:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username-Password-for-RUCKUS-ICX-7150-C12P/ta-p/105252

Kindly let me know the outcome so we can determine the next steps.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 stops working after power outage

rahulmunjal — Fri, 12 Sep 2025 05:58:40 GMT

tried all user and password combinations again but none of them worked unfortunately.

Re: ICX 7150 stops working after power outage

Imran_ruckus — Fri, 12 Sep 2025 12:20:35 GMT

Hi @rahulmunjal
Greetings!

Thank you for your response and the update.

If the credentials are not working, you can gain access to the CLI by using console access and then recover the username and password. Please refer to the following RUCKUS Lennar Knowledge Base self-help article for instructions on establishing console access, as well as the video guide on recovering the username and password:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Access-on-the-RUCKUS-ICX-7150-C12P/ta-p/106630
Video Tutorial: https://www.youtube.com/watch?v=0ynKwSTpd_A

Kindly let me know the outcome once you try this.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 stops working after power outage

rahulmunjal — Fri, 12 Sep 2025 17:56:58 GMT

Can you please send instructions for Mac as well? Seems the instructions shared are specifically for Windows as instructions ask to download Putty which I did not find on Mac.

Re: ICX 7150 stops working after power outage

Imran_ruckus — Fri, 12 Sep 2025 18:13:25 GMT

Hi @rahulmunjal

Thank you for your response and the update.

Could you please use a Windows laptop for troubleshooting? That would be very helpful. Kindly confirm.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 stops working after power outage

rahulmunjal — Fri, 12 Sep 2025 18:16:42 GMT

Problem is that I don't have a personal windows laptop. All my personal devices are apple/mac.

Re: ICX 7150 stops working after power outage

Imran_ruckus — Fri, 12 Sep 2025 18:41:56 GMT

Hi @rahulmunjal

Thank you for your response.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

Please let me know if you have any further questions.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 stops working after power outage

Imran_ruckus — Mon, 15 Sep 2025 12:18:56 GMT

Hi @rahulmunjal

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 stops working after power outage

rahulmunjal — Mon, 15 Sep 2025 14:28:15 GMT

I tried connecting to the switch with my mac after installing the drivers. But the mac did not pick up the switch and establish the connection with the switch. Tried with several wires and options stated in both the videos. 😞

Re: ICX 7150 stops working after power outage

Imran_ruckus — Mon, 15 Sep 2025 14:37:12 GMT

Hi @rahulmunjal

Thank you for your response and the update.

Could you please try performing these steps using a Windows laptop, or seek assistance from someone who can? This would be much easier compared to using a Mac.

Additionally, kindly share a picture showing the console cable connections between the switch and the laptop.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 stops working after power outage

Imran_ruckus — Wed, 17 Sep 2025 12:58:21 GMT

Hi @rahulmunjal

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150 stops working after power outage

Imran_ruckus — Mon, 22 Sep 2025 12:33:50 GMT

Hi @rahulmunjal

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support