topic Re: Ruckus ICX 7150-C12P Stopped working in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P Stopped working

MikeG — Tue, 13 Jan 2026 09:17:50 GMT

My Ruckus ICX 7150-C12P died on me the other night, I’ve tried everything. New power cord, moving it to a different outlet, when I unplug it and plug it back in the amber lights turn on but that is about it. I tried the reset as well and still cannot figure out what is wrong with it. Should I do an RMA? It hasn’t been working for a few days now. Any assistance would be greatly appreciated.

Re: Ruckus ICX 7150-C12P Stopped working

pinky_ruckus — Tue, 13 Jan 2026 14:02:48 GMT

Hi @MikeG

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your RUCKUS Switch is not working and is looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P Stopped working

MikeG — Wed, 14 Jan 2026 04:09:06 GMT

Hello, I am not too familiar with Google Drive, but I added a video to the link. Please let me know if that worked, Could you please let me know the next steps?

Re: Ruckus ICX 7150-C12P Stopped working

pinky_ruckus — Wed, 14 Jan 2026 13:59:39 GMT

test

Re: Ruckus ICX 7150-C12P Stopped working

Imran_ruckus — Wed, 14 Jan 2026 14:39:26 GMT

Hi @MikeG,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P Stopped working

MikeG — Thu, 15 Jan 2026 01:19:34 GMT

Thank you! Information has been sent.

best,

Re: Ruckus ICX 7150-C12P Stopped working

pinky_ruckus — Thu, 15 Jan 2026 15:26:14 GMT

Hi @MikeG,

Greetings!

I’ve raised an RMA case and sent you a private message with the RMA details. Please check and let me know if you have any questions.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P Stopped working

pinky_ruckus — Thu, 15 Jan 2026 16:57:13 GMT

Hello @MikeG ,

Thank you for the response.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P Stopped working

MikeG — Fri, 16 Jan 2026 20:11:11 GMT

I appreciate your help! RMA is complete, and the wifi is working. Thank you!

Re: Ruckus ICX 7150-C12P Stopped working

pinky_ruckus — Fri, 16 Jan 2026 20:29:18 GMT

Hello @MikeG ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and the Wi-fi is working after receiving the replacement.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.