topic Re: access points not powering on in RUCKUS Support for Lennar Homes

access points not powering on

tyreese6 — Thu, 08 Dec 2022 20:25:06 GMT

Hello,

Two of my access points are not powering on. I had this issue before and Ruckus techs were able to resolve the issue via remote access.

Tyreese McAllister

Re: access points not powering on

Yarenis — Thu, 08 Dec 2022 22:20:33 GMT

Hi @tyreese6

Please confirm if all the devices that required power are no longer powering up, if that is the case follow up the next guide, are just some devices follow up the step two.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

2:IF not all the devices are affected, there is a possibility that the PoE(ppower over Ethernet) was disabled in the switch, so please provide the next screenshot after gaining web access to the Switch.

A:Find the IP address of the Switch:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

B:Now that you know the IP address of the Switch, in my case my IP address is 10.176.192.100, search for that IP address in the URL bar of your Web browser:

Hit login and the credentials must be

User: super

Password: sp-admin

Or test the combination

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

C:Now that you have access to the Switch, let's check what is the PoE status:Please provide the screenshot

Hit port>inline power>inline power statistics

😧Provide the logs in case we have a PoE failure:Please provide the screenshot

Hit monitor>system log

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: access points not powering on

AmandaO — Fri, 09 Dec 2022 17:08:32 GMT

We are having the same issue. Both of our access point devices don't have any power now. We have unplugged everything, but can not get anything to work. I do not understand the steps you have provided here. My mac won't allow me to download the app to find the IP address so I can't follow any of the steps in part 2.

Re: access points not powering on

Yarenis — Fri, 09 Dec 2022 17:34:52 GMT

Hi @AmandaO

Try to gain access to your ISP router, from there you can see the devices connected, if not the other way to access the Switch will be via console access, and run the next commands.

1:gain access to the Switch via console.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

2:Once you gained access to the Switch, run the next commands and provide the information.

Note: if ask you for credentials, try the next combination:

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

show version

show poe

show log

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: access points not powering on

tiago1984 — Sat, 04 Mar 2023 18:46:40 GMT

Hi, I can't software reset as my console doesn't work well on Mac. not sure why.

can someone help me how to console in the ICX?

Re: access points not powering on

Jayavidhya — Mon, 06 Mar 2023 13:38:51 GMT

Hi @tiago1984

For detailed understanding of the issue please let us know the LED status of your switch.

While plugging your switch into the outlet, do you see any lights on?(Amber or green). Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

2- Make sure it is plugged into a well-known outlet/power source.

Best regards,

Jayavidhya

Lennar Home Community

Re: access points not powering on

tiago1984 — Tue, 07 Mar 2023 06:58:55 GMT

Hi Jayavidhya, thanks. One is amber and the other is green. I'm following trying to recover on the other questions as below

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-AP-R510-doesn-t-power-on-via-ICX7150-C12P/m-p/54620/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExFWDgwT0Q0UjlPUkdDfDU0NjIwfFNVQlNDUklQVElPTlN8aEs#M5775

Need some help on how to proceed to instal the firmware using a Mac and the terminal as the details of the forum is all windows based.

appreciate.