topic Re: Ruckus Lights/Connectivity in RUCKUS Support for Lennar Homes

Ruckus Lights/Connectivity

cicibow1 — Tue, 06 Jan 2026 18:16:02 GMT

Hi! First off, I am not tech savvy whatsoever, but I am in need of help with my Ruckus WAPs. The issues are below.

1- Both WAPs are showing three green lights and one orange light. I have upgraded the software, rebooted, restarted the access points/switch but it is still the same.

2 - When I do a speed test for the WiFi, it says its great but when connected to the WiFi, it is intermittent and internet does not stay connected. I have had Spectrum come out and check everything and they said everything on their end is good but it's something going on with WAPs. Even when I logon to the app and connected to the WiFi, it doesn't load the app and error comes up saying there is network connectivity issues.

Help please!

Re: Ruckus Lights/Connectivity

pinky_ruckus — Tue, 06 Jan 2026 19:05:39 GMT

Hi @cicibow1

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus setup is not working and facing intermittent issues..

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Lights/Connectivity

cicibow1 — Tue, 06 Jan 2026 19:22:29 GMT

When I did this I do not see a switch IP, only the WAP IPs. One IP works for the WAP and the other doesnt. It says site cannot be reached. Both have manufacturer as Ruckus Unleashed. Nothing on the list has Brocade or Ruckus ICX.

Re: Ruckus Lights/Connectivity

cicibow1 — Tue, 06 Jan 2026 19:27:04 GMT

Also, when I put the WAP IP address in and the portal comes up, it says my switch is disconnected but the access points are working.

Re: Ruckus Lights/Connectivity

pinky_ruckus — Tue, 06 Jan 2026 20:07:13 GMT

Hello @cicibow1

Thank you for the response.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Lights/Connectivity

cicibow1 — Tue, 06 Jan 2026 21:07:02 GMT

Here are my pictures

Re: Ruckus Lights/Connectivity

pinky_ruckus — Tue, 06 Jan 2026 21:45:38 GMT

Hello @cicibow1 ,

Thank you for the response.

I would request you to please perform .an IP scan and share the screenshot of the results.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus Lights/Connectivity

cicibow1 — Wed, 07 Jan 2026 14:47:21 GMT

Re: Ruckus Lights/Connectivity

cicibow1 — Tue, 06 Jan 2026 22:28:49 GMT

After you review the IP addresses, can you please delete the message so the public will not see it.

Re: Ruckus Lights/Connectivity

cicibow1 — Wed, 07 Jan 2026 14:27:19 GMT

An update on this? I would like to get this fixed before my new internet installation on Friday.

Re: Ruckus Lights/Connectivity

Imran_ruckus — Wed, 07 Jan 2026 14:36:05 GMT

Hi @cicibow1

Greetings!!!

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging All the three Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet stability.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lights/Connectivity

cicibow1 — Wed, 07 Jan 2026 14:45:31 GMT

Okay, I just did that. After this will the IP address pop up when I do another scan? Its rebooting now .

Re: Ruckus Lights/Connectivity

cicibow1 — Wed, 07 Jan 2026 14:51:11 GMT

it has powered back up and the lights on the AP is still the same and it still says its disconnected on the portal. Please see below message/screenshot.

Re: Ruckus Lights/Connectivity

Imran_ruckus — Wed, 07 Jan 2026 15:02:12 GMT

Hi @cicibow1

Thank you for the response and the update.

If you see the IP Address of the RUCKUS Switch (Try IP Scan once again by rebooting the ISP Router once), please try to access CLI and share the command outputs. Please refer to one of our previous post for the process on accessing CLI and commands.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lights/Connectivity

cicibow1 — Wed, 07 Jan 2026 15:06:06 GMT

I've already tried this and the IP Address is not there. What do I do next?

Re: Ruckus Lights/Connectivity

Imran_ruckus — Wed, 07 Jan 2026 15:30:59 GMT

Hi @cicibow1

Thank you for the response.

Please check IP Address 192.168.1.85 if that is related to the Switch.

You should see the Switch Dashboard in a web browser as shown in the below screenshot to confirm it’s a Switch IP Address.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lights/Connectivity

cicibow1 — Wed, 07 Jan 2026 15:58:14 GMT

This is what it says when i do that.

Re: Ruckus Lights/Connectivity

cicibow1 — Wed, 07 Jan 2026 16:01:25 GMT

wait it worked. im in. now i follow the other guide you sent?

Re: Ruckus Lights/Connectivity

Imran_ruckus — Wed, 07 Jan 2026 16:06:08 GMT

Hi @cicibow1

Thank you for the response and the update.

1. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

2. After successfully accessing the CLI, please execute the commands mentioned in the RUCKUS Lennar Knowledge Base self-help article to fix the issue: (From the Unleashed Switch 'Connecting' screenshot I see it's a Routing Code issue)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus Lights/Connectivity

cicibow1 — Wed, 07 Jan 2026 16:17:32 GMT

Okay, I downloaded PuTTY. I tried doing it the SSH way but it will not let me type in the password with my login username or with the NC one. I also tried the Telenet way and it said the operation cannot be completed. What do i do now?