topic Re: Bought a lennar home with Ruckus from previous owner in RUCKUS Support for Lennar Homes

Bought a lennar home with Ruckus from previous owner

sopther6 — Thu, 18 Dec 2025 01:29:58 GMT

I am the second owner of a Lennar home with Ruckus but am lost with how to get this up and running. I'm having internet connection problems in some areas of the house. Please help!

I have a single story home with an Xfinity router. The house has 1 Ruckus switch and 2 Ruckus APs.

Re: Bought a lennar home with Ruckus from previous owner

pinky_ruckus — Thu, 18 Dec 2025 14:39:36 GMT

Hello @sopther6 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have recently purchased Lennar Home and needs assistance in setting up Ruckus network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Bought a lennar home with Ruckus from previous owner

pinky_ruckus — Mon, 22 Dec 2025 14:48:10 GMT

Hello @sopther6 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Bought a lennar home with Ruckus from previous owner

pinky_ruckus — Wed, 24 Dec 2025 13:54:02 GMT

Hello @sopther6 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Bought a lennar home with Ruckus from previous owner

sopther6 — Sat, 27 Dec 2025 18:39:16 GMT

Hi. I've been able to reset the Ruckus and setup an account. However i'm unable to get intot the dashboard. I keep getting the message "you are not connected to Unleashed network. Go to settings". Can you help?

Re: Bought a lennar home with Ruckus from previous owner

pinky_ruckus — Wed, 31 Dec 2025 13:24:03 GMT

Hi @sopther6 ,

Thank you for sharing the response.

From the response shared, I could understand that you are unable to log in to the RUCKUS Unleashed app.

Could you please login to your Unleashed system on a web browser using Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please check, help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Bought a lennar home with Ruckus from previous owner

pinky_ruckus — Fri, 02 Jan 2026 13:47:52 GMT

Hello @sopther6 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Bought a lennar home with Ruckus from previous owner

pinky_ruckus — Mon, 05 Jan 2026 14:08:09 GMT

Hello @sopther6 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Bought a lennar home with Ruckus from previous owner

pinky_ruckus — Tue, 06 Jan 2026 13:35:55 GMT

Hi @sopther6 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community