topic Re: Ruckus switch is showing all blue lights but the access points are dead in RUCKUS Support for Lennar Homes

Ruckus switch is showing all blue lights but the access points are dead

Sabarinadh123 — Thu, 01 Jan 2026 17:07:15 GMT

I am not seeing the access points coming up even after restarting the internet and ruckus switch too. can you please help me with bringing up my access points back to normal.

Re: Ruckus switch is showing all blue lights but the access points are dead

pinky_ruckus — Thu, 01 Jan 2026 17:38:58 GMT

Hi @Sabarinadh123 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access points are not turning on.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus switch is showing all blue lights but the access points are dead

Sabarinadh123 — Thu, 01 Jan 2026 17:43:45 GMT

Hi,

There was no Power outage.
I see the green lights are coming up
None of the light in access points were coming up. I tried restarting the all the devices and there was no luck received.

Re: Ruckus switch is showing all blue lights but the access points are dead

pinky_ruckus — Thu, 01 Jan 2026 18:35:57 GMT

Hi @Sabarinadh123 ,

Thank you for the response and the information you shared.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus switch is showing all blue lights but the access points are dead

pinky_ruckus — Mon, 05 Jan 2026 14:13:06 GMT

Hello @Sabarinadh123 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus switch is showing all blue lights but the access points are dead

Sabarinadh123 — Mon, 05 Jan 2026 14:28:55 GMT

The issue resolved please close this communication. thanks for your response

Re: Ruckus switch is showing all blue lights but the access points are dead

pinky_ruckus — Mon, 05 Jan 2026 14:34:17 GMT

Hello @Sabarinadh123 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.