topic Re: Facing router issue in RUCKUS Support for Lennar Homes

Facing router issue

gopikrishnaM — Thu, 01 Jan 2026 20:24:02 GMT

My internet password has been changed for my router and now i am not able to connect to my internet always i am getting wrong password please help me reset my password.

Re: Facing router issue

Imran_ruckus — Thu, 01 Jan 2026 20:33:11 GMT

Hi @gopikrishnaM

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the Wi-Fi password.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please let me know what password is showing as incorrect, is it from Internet Service Provider (ISP) Router Wi-Fi network or Wi-Fi network broadcasting from the RUCKUS Access Points?
Additionally, please try to forget the network once and try again.

Please help me with the requested queries.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Facing router issue

gopikrishnaM — Thu, 01 Jan 2026 21:09:51 GMT

It is ruckus router and i have tried clicking forget network and entering the password still same issue.

Re: Facing router issue

Imran_ruckus — Thu, 01 Jan 2026 21:12:05 GMT

Hi @gopikrishnaM

Thank you for the response and the confirmation.

To better assist you, could you please provide the following information:

1. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Facing router issue

gopikrishnaM — Thu, 01 Jan 2026 21:21:30 GMT

I ‘m sorry i am not able to attach any photos because I don’t see any option in my mobile but i think internet is working fine only there is an issue with password i guess.

Re: Facing router issue

gopikrishnaM — Thu, 01 Jan 2026 21:48:00 GMT

There is no image inserting option for me in the options i can only some edit options and insert or edit link

Re: Facing router issue

Imran_ruckus — Fri, 02 Jan 2026 12:37:05 GMT

Hi @gopikrishnaM

Greetings!!!

Thank you for the response and the update.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Facing router issue

gopikrishnaM — Fri, 02 Jan 2026 15:10:10 GMT

Re: Facing router issue

gopikrishnaM — Fri, 02 Jan 2026 15:11:49 GMT

Please let me know if you need anything and please try resolving this issue ASAP we really need our internet back.

Re: Facing router issue

Imran_ruckus — Fri, 02 Jan 2026 15:24:20 GMT

Hi @gopikrishnaM
Greetings!!!

Thank you for reaching out to the RUCKUS Community Forums.

Could you please confirm if this was working previously with this setup and if this inquiry is related to a RUCKUS setup in a Lennar Home?

Looking forward to your response.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Facing router issue

gopikrishnaM — Fri, 02 Jan 2026 15:33:23 GMT

Yes earlier it was same setup and everything was working fine no changes made.

Re: Facing router issue

Imran_ruckus — Fri, 02 Jan 2026 15:37:54 GMT

Hi @gopikrishnaM

Thank you for the response and the update.

Please share the below details:

1. Can you confirm if if this inquiry is related to a RUCKUS setup in a Lennar Home?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports on which the AP is connected.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Facing router issue

gopikrishnaM — Fri, 02 Jan 2026 15:56:24 GMT

1. I am not sure if this is a lennar issue but spectrum asked me to reach out to you guys since it is a ruckus router.

2. I don’t have this kind of lights or setup to my router earlier posted pics are from my router.

Re: Facing router issue

Imran_ruckus — Fri, 02 Jan 2026 16:04:17 GMT

Hi @gopikrishnaM

Thank you for the response.

Could you please share a picture of the device to which the RUCKUS Access Point is connected? Specifically, we would like to see where the grey Ethernet cable connected to the RUCKUS Access Point is originating from, as shown in the picture you shared previously.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Facing router issue

gopikrishnaM — Fri, 02 Jan 2026 16:07:15 GMT

It is connected to 2.5G eth PoE in the back. You can see that in the pictures that i already posted.

Re: Facing router issue

Imran_ruckus — Fri, 02 Jan 2026 16:13:00 GMT

Hi @gopikrishnaM

Thank you for the response.

Could you please confirm where that Ethernet cable is originating from? Please check and let me know.

Please refer to the mentioned RUCKUS Knowledge Base self-help article explains the typical connectivity setup.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Facing router issue

gopikrishnaM — Fri, 02 Jan 2026 16:14:58 GMT

Our issue is resolved now somehow the wifi is now getting connected. Thanks for your help.

Re: Facing router issue

Imran_ruckus — Fri, 02 Jan 2026 16:35:57 GMT

Hi @gopikrishnaM

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful new year!

If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support