topic Re: need help password reset not working in RUCKUS Support for Lennar Homes

need help password reset not working

heather74 — Fri, 09 Dec 2022 15:50:29 GMT

hi- I have a lennar home with ruckus unleashed r510. There has been a security breach and I need help resetting password. the unit itself is on ceiling. Help me please, heather

Re: Reset of R510 Access Point not working

heather74 — Fri, 09 Dec 2022 15:39:36 GMT

Hi-- My access point is on the ceiling-- is there a way to remote into it? I need to change the password-- security breach. thanks! Heather

Re: need help password reset not working

Vásquez_Fer — Fri, 09 Dec 2022 16:01:28 GMT

Hi @heather74

Hope you are doing well !

If you already know the credentials and you have access to the unleashed APP or dashboard here is a short guide how to edit the WiFi name and password etc .

Creating a New Wireless WLAN (SSID)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Mobile APP

https://www.youtube.com/watch?v=L_oAReVK1qo&t=105s

If you want to go the reset Process manually here a short video and how to unmounted ( minute 2:36 )

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=74s

Configuration process :

https://www.youtube.com/watch?v=z4zbJcBSuuw

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Here is a guide that explains the entire the Factory reset process :

You must disconnect other APs from the ICX-7150-C12 P and only leave/keep connect one that you are going to work on it for this process.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best Regards

Fernando Vasquez

Re: Reset of R510 Access Point not working

Yarenis — Fri, 09 Dec 2022 22:21:37 GMT

Hi @heather74

If password recovery is not enabled, you will have to redo the system from scratch by resetting one of the access points.

Note: if you have more than one access point, you should disconnect all of them and leave only the one that is going to perform the factory reset and configuration connected, finally when you complete the process you will be able to connect the others that will automatically join the new configuration.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: need help password reset not working

Finnejo — Sat, 10 Dec 2022 19:39:41 GMT

Configure.Me is requiring a password for me.

Re: need help password reset not working

Yarenis — Mon, 12 Dec 2022 16:21:22 GMT

Hi @Finnejo

It would be best to perform the factory reset correctly, if the password is still needed, try the serial number of the same access point that you performed the factory reset, because that is the access point that is requesting the password, however, if you have more than one access point, perform the factory reset and leave only that one connected, the other one(s) will be off during the entire process, causing only that access point to broadcasting the configure.me and by default the serial number of that device will be the password requested.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

How to factory reset or factory default different type of Ruckus Access points?

https://support.ruckuswireless.com/articles/000012418

Setting up your Ruckus Unleashed Wireless Network after Resetting your Access Point

https://www.youtube.com/watch?v=z4zbJcBSuuw

RUCKUS UNLEASHED SETUP IN 5 MINUTES

https://www.youtube.com/watch?v=j8I5aVwMNMg

RUCKUS Unleashed Standard Typical Installation Using Unleashed Mobile App

https://www.youtube.com/watch?v=4__1rnxiU6g&t=18s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired