topic Re: ICX7150-C12P -2X1G - No Connectivity to the switch in RUCKUS Support for Lennar Homes

ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Wed, 17 Dec 2025 16:17:03 GMT

I am not sure what has happened over night other than it rained, but I have a Back-UPS connected to the switch to prevent power outage issues as I had an issue on the switch within the first 6 months due to a power outage. It is a Lennar home that has the ICX-7150-C12P switch with three R510 APs connected to an AT&T Fiber Modem (BGW320-500).

Internet is connected via C1 port. I have pulled the power on the switch and powered back on but the router is not seeing the switch when I connect to any ports including the C1 and C2 ports. When i connect to the Out-of-band management port (RJ-45) with 2 LEDs, I get connection to the router. What is needed to get my switch and AP connected. I really don't want to reset the switch as it will take a lot of configuration to get it all set back up.

My suspicion is the switch is faulty.

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

pinky_ruckus — Wed, 17 Dec 2025 17:13:00 GMT

Hello @Jota31 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Also, please share the light status of your Access points as well as mentioned in the below picture:

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Wed, 17 Dec 2025 18:04:01 GMT

Here are the requested images.

SwitchAP 3AP 2AP 1

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

pinky_ruckus — Wed, 17 Dec 2025 18:37:10 GMT

Hello @Jota31 ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Wed, 17 Dec 2025 18:55:15 GMT

How long does it take before the amber lights go off both SYST and PWR lights will turn GREEN?

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Wed, 17 Dec 2025 19:25:51 GMT

I am trying to understand how long between each reset I need to wait before attempting another reset?

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

pinky_ruckus — Wed, 17 Dec 2025 21:23:38 GMT

Hello @Jota31 ,

Thank you for the response.

There is no time difference between each reset on the Switch.

You may continue reset for multiple times on the Switch and if doesn't work, the only option is to perform software recovery.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Thu, 18 Dec 2025 03:14:03 GMT

Thank you for those instructions, I was able to resolve the issue and power on my switch.

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Thu, 18 Dec 2025 03:50:37 GMT

The AP's are powered as well as the switch is powered but now it is showing me this when I connect via the Unleashed app.

Why is it saying No Connected Devices? Now my Internet is lagging and taking a while to load.

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Thu, 18 Dec 2025 03:52:19 GMT

It is also asking for a username and password. I have tried all my username and passwords and it still does not update

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

pinky_ruckus — Thu, 18 Dec 2025 14:31:03 GMT

Hi @Jota31

Thank you for the response and sharing the pictures.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Thu, 18 Dec 2025 15:40:35 GMT

I connected via Telnet and logged in but I am not seeing the I

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Instead what I am seeing is ruckus#. I attempted to run the commands provided but I am getting the following error

I am able to access the switch via the correct IP and access it via a browser.

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

pinky_ruckus — Thu, 18 Dec 2025 16:26:25 GMT

Hello @Jota31 ,

Greetings!

Thank you for sharing the screenshot.

From the response you shared, I understand that you are getting the Ruckus response.

It seems that the Ip address you used to login to the CLI appears to be of Unleashed AP and not of the ICX-7250 Switch.

Once you access the IP address from the IP Scan results, to confirm that the IP address is associated with the Switch, you should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

I recommend cross-checking the IP addresses listed in the IP scan results under the names "Ruckus Wireless" or "Brocade Communications" to identify the correct IP address of the Switch and proceed to access the CLI accordingly.

Please let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Thu, 18 Dec 2025 17:43:32 GMT

Based on IP Scanner here is what comes up. I only have 4 devices from Ruckus Wireless that show up.

I have tried to using SSH with all 4 IP and get the same results. I was able to log in via COM port and received the following details.

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Thu, 18 Dec 2025 17:53:37 GMT

Here is what I am seeing when I log into each IP(using the IP from IP Scanner) via putty, .

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

pinky_ruckus — Thu, 18 Dec 2025 18:13:58 GMT

Hi @Jota31 ,

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Thu, 18 Dec 2025 18:39:30 GMT

I realized that I did it incorrectly. I copied the wrong file over during the software recovery process.I used the SPR08090k.bin instead of SPS08090k.bin. I noticed in the link i would need to have SPS in the primary before I can flash.

When I use the commands from the link.

Does that mean I have to start from scratch and upload the correct SPS?

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

pinky_ruckus — Thu, 18 Dec 2025 19:45:52 GMT

Hello @Jota31 ,

Thank you for the response.

I would request you to please replace the SPR file with the SPS file as the SPR file would make the Switch runs on the Routing code.

The Routing code will makes the network slow, and even might lead the Switch to drop off automatically.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

Jota31 — Thu, 18 Dec 2025 20:20:05 GMT

I am following the instructions from

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

and I am unable to get the prompt

ICX7150-Boot>

The prompt I am getting is ICX7150-C12 Router>.

How do I get back to that prompt when my router is already up and running and no longer stuck.

Re: ICX7150-C12P -2X1G - No Connectivity to the switch

pinky_ruckus — Thu, 18 Dec 2025 20:45:12 GMT

Hello @Jota31

Thank you for the response.

As you are getting the Router prompt, please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.