topic Re: Ruckus switch completely dead – brief green flash then nothing (Lennar home) in RUCKUS Support for Lennar Homes

Ruckus switch completely dead – brief green flash then nothing (Lennar home)

DannyG — Sun, 28 Dec 2025 22:48:45 GMT

Hi everyone,

I’m hoping to get some insight from the community. Since last night, my Ruckus switch has completely stopped working. It no longer powers any connected devices (APs, hardwired Ring doorbell, smart hub, Kevo lock, etc.), and the switch itself will not stay powered on.

What I’ve tried so far:

Unplugged and replugged the unit multiple times
Tested multiple known-working outlets
Left it unplugged for a while before retrying

Current behavior:

When I first plug it in, I see a single brief green flash on the front panel
After that, there are no lights at all and no activity
Same behavior every time

There have been no power outages, surges, or electrical issues in the house or neighborhood that I’m aware of.

This switch came pre-installed with our Lennar home, which we purchased in 2025 while the house was built in 2019, and it’s been running without issues until now.

Has anyone seen this failure mode before? Does the single green flash point to a bad power supply or a dead unit? Any troubleshooting steps I might be missing before I assume the switch needs replacement? I also noticed similar threads in which Ruckus ended up recommending a replacement unit.

Thanks in advance for any help or guidance.

Re: Ruckus switch completely dead – brief green flash then nothing (Lennar home)

DannyG — Sun, 28 Dec 2025 22:50:42 GMT

Our photos

Re: Ruckus switch completely dead – brief green flash then nothing (Lennar home)

Imran_ruckus — Mon, 29 Dec 2025 13:14:24 GMT

Hi @DannyG

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch no longer powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus switch completely dead – brief green flash then nothing (Lennar home)

Imran_ruckus — Wed, 31 Dec 2025 12:13:34 GMT

Hi @DannyG

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus switch completely dead – brief green flash then nothing (Lennar home)

Imran_ruckus — Fri, 02 Jan 2026 13:30:49 GMT

Hi @DannyG

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus switch completely dead – brief green flash then nothing (Lennar home)

DannyG — Sat, 03 Jan 2026 23:12:05 GMT

Hi Imran,

Thank you for following up. Kindly attached is the video evidence demonstrating the Ruckus device not powering on although the outlet is functional.

Re: Ruckus switch completely dead – brief green flash then nothing (Lennar home)

DannyG — Sat, 03 Jan 2026 23:23:47 GMT

Photos and videos are attached in the Google Drive.

Re: Ruckus switch completely dead – brief green flash then nothing (Lennar home)

Imran_ruckus — Tue, 06 Jan 2026 12:23:11 GMT

Hi @DannyG

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, when plugged to a working power outlet it is dead.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus switch completely dead – brief green flash then nothing (Lennar home)

Imran_ruckus — Thu, 08 Jan 2026 12:42:32 GMT

Hi @DannyG

Greetings!

I’ve raised a RMA case and sent you a private message with the RMA details. Please check and let me know if you have any questions.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support