topic Re: issues with access points wifi connection in RUCKUS Support for Lennar Homes

issues with access points wifi connection

ssgrandam — Tue, 30 Dec 2025 01:01:03 GMT

after we switched internet provider only one of two access point shows up on available Wifi and only 5G. there used to be upstairs & downstairs wifi login with both having 5g & 2.4g. without the 2.4 my thermostats are not connecting to wifi. upstairs access point has 5G, 2.4G, & PWR green light. downstairs has 5G, 2.4G, CTL, & PWR green light. what need to be done to return it to how it was?

Re: issues with access points wifi connection

Imran_ruckus — Tue, 30 Dec 2025 13:17:01 GMT

Hi @ssgrandam

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Access Points after the Internet Service Provider (ISP) change.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet connectivity from the RUCKUS Access Points.

Let me know how it goes and should you have any further questions or concerns, feel free to reach out.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

ssgrandam — Wed, 31 Dec 2025 01:16:47 GMT

Upstairs access point has green 5G & PWR. 2.4G is now orange. Also only one available wifi network still.

Re: issues with access points wifi connection

Imran_ruckus — Wed, 31 Dec 2025 12:10:57 GMT

Hi @ssgrandam

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you have moved the cables to other 12 ports?

Here is the meaning of each light on the Wireless Access Point so you can use it as reference.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Yellows light 2.4G: The radio is up, no clients are connected to the 2.4 GHz radio.
Yellows light 5G: Radio is up, no clients are connected to the 5 GHz radio.

So, if there is a device (iPhone) that is using the 5G radio, the light on the Access Point will be turning green on the 5G radio indicating that there is a client/device using that radio (5G)

More details for the radio 2.4G and 5G

A 2.4 GHz connection travels farther at lower speeds, while 5 GHz frequencies provide faster speeds at shorter ranges. That depends on whether to use 5g or 2.4G will depend on the end device (such as phones/pc/ring door/Mac devices/iPhone) They choose whether to use 2.4g or 5g auto. It will also depend on the network (Wi-Fi / SSID / WLAN) configuration if it is 2.4 or 5G only.

A lot of electronic devices and appliances use the 2.4 GHz frequency, including microwaves, baby monitors, security cameras, garage door openers, and phones.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

ssgrandam — Thu, 01 Jan 2026 23:24:27 GMT

Yes I did. But there is still only one wifi network showing up. There should be 2.

Re: issues with access points wifi connection

Imran_ruckus — Fri, 02 Jan 2026 12:36:20 GMT

Hi @ssgrandam

Greetings!!!

Thank you for the response and the update.

Please note that there will be a single Wi-Fi network broadcast by all RUCKUS Access Points. Client devices will automatically connect to the nearest access point based on signal strength.

Please confirm if this behavior is what you are observing on your devices.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

ssgrandam — Sat, 03 Jan 2026 17:51:25 GMT

All lights are green. Only 1 CTL light on green. Not sure if both access points need it on. I remember there used 2 wifi networks. Still can't connect my upstairs thermostat.

Re: issues with access points wifi connection

Imran_ruckus — Tue, 06 Jan 2026 12:28:11 GMT

Hi @ssgrandam

Greetings!!!
Thank you for the response and the update.

CTL light on only 1 Access Point is a normal behavior. Only Master AP will have it.

To check and help you troubleshoot further please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

Imran_ruckus — Thu, 08 Jan 2026 12:20:29 GMT

Hi @ssgrandam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

Imran_ruckus — Mon, 12 Jan 2026 12:42:17 GMT

Hi @ssgrandam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

ssgrandam — Wed, 14 Jan 2026 00:15:44 GMT

Still unable to connect 2.4G. Only 5G wifi network is showing on any device

Re: issues with access points wifi connection

Imran_ruckus — Wed, 14 Jan 2026 14:09:04 GMT

Hi @ssgrandam

Greetings!!!
Thank you for the response and the update.

Like mentioned in my previous post, to check and help you troubleshoot further please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

Imran_ruckus — Fri, 16 Jan 2026 12:26:40 GMT

Hi @ssgrandam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

Imran_ruckus — Mon, 19 Jan 2026 12:12:09 GMT

Hi @ssgrandam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

Imran_ruckus — Wed, 21 Jan 2026 12:15:31 GMT

Hi @ssgrandam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

ssgrandam — Wed, 21 Jan 2026 17:37:28 GMT

all lights are green & everything connected Ethernet working fine. my house thermostats & mini split require 2.4G.

Re: issues with access points wifi connection

Imran_ruckus — Wed, 21 Jan 2026 18:31:08 GMT

Hi @ssgrandam

Greetings!!!

Thank you for your response and for sharing the detailed information.

Based on the images you provided, the switch cable connections and LED/light status appear to be normal.

If the 2.4 GHz network is not working, you may try one of the following steps:

Create a new Wi-Fi network (SSID) specifically for the 2.4 GHz band, or
Edit the existing Wi-Fi network settings to ensure the 2.4 GHz band is enabled and configured correctly.

Please refer to the RUCKUS Lennar Knowledge Base self-help article below for step-by-step guidance on creating a new SSID:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Guidelines-on-creating-a-Wireless-LAN-WLAN-Service-Set/ta-p/101742

Kindly let me know how it goes after trying the above steps.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

Imran_ruckus — Fri, 23 Jan 2026 12:38:17 GMT

Hi @ssgrandam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

Imran_ruckus — Mon, 26 Jan 2026 12:37:03 GMT

Hi @ssgrandam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: issues with access points wifi connection

Imran_ruckus — Wed, 28 Jan 2026 12:24:13 GMT

Hi @ssgrandam

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support