topic Re: The power indicator light is not on and cannot work in RUCKUS Support for Lennar Homes

The power indicator light is not on and cannot work

Andy1 — Sat, 13 Dec 2025 16:48:56 GMT

The power indicator light is not on and cannot work

Re: The power indicator light is not on and cannot work

aalvarez6 — Wed, 17 Dec 2025 20:27:50 GMT

Hi Andy1,

Can you confirm if the switch is able to power up, or the unit is completely dead?

Regards
Ayleth Alvarez

Re: The power indicator light is not on and cannot work

Andy1 — Wed, 17 Dec 2025 20:31:40 GMT

It cannot power up,The unit is completely dead.

Re: The power indicator light is not on and cannot work

Andy1 — Wed, 17 Dec 2025 20:35:26 GMT

No response at all, where can I repair or replace it?

Re: The power indicator light is not on and cannot work

Andy1 — Mon, 22 Dec 2025 05:09:50 GMT

Are Lunar homes users no longer providing warranty services？The main router is broken, and the Wi Fi in the whole house cannot be used anymore. Please tell me the solution, thank you!

Re: The power indicator light is not on and cannot work

aalvarez6 — Mon, 29 Dec 2025 18:39:32 GMT

Hello @andy1

Since you are a Lennar user, please refer to the Lennar forum for further assistance :

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/tkb-p/lennar_tkb

Regards,

Ayleth Alvarez

Re: The power indicator light is not on and cannot work

Imran_ruckus — Mon, 29 Dec 2025 20:15:05 GMT

Hi @Andy1

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: The power indicator light is not on and cannot work

Andy1 — Mon, 29 Dec 2025 22:06:30 GMT

I read the messages in the group and after doing the same, the power light still doesn't light up and it doesn't work, It should be a hardware malfunction of the machine. How can it be repaired or replaced? I was unable to send you the email with the operation video successfully, and I am also unable to send you the operation video here.

Re: The power indicator light is not on and cannot work

Imran_ruckus — Tue, 30 Dec 2025 12:10:21 GMT

Hi @Andy1

Greetings!!!

Thank you for the response and the update.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Google Drive link:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: The power indicator light is not on and cannot work

Imran_ruckus — Thu, 01 Jan 2026 12:01:30 GMT

Hi @Andy1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: The power indicator light is not on and cannot work

Andy1 — Thu, 01 Jan 2026 21:37:53 GMT

Hi,I have already submitted a short video. Please check and advise on how to handle it later. Thanks a lot.

Re: The power indicator light is not on and cannot work

Imran_ruckus — Fri, 02 Jan 2026 13:22:10 GMT

Hi @Andy1

Thank you for the response.

Apologies I cannot see the video.

Please upload the video using the mentioned Google drive link:

Google Drive link:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: The power indicator light is not on and cannot work

Andy1 — Fri, 02 Jan 2026 18:33:23 GMT

I have already added it, Please take a look.
Happy new year!

Re: The power indicator light is not on and cannot work

Imran_ruckus — Fri, 02 Jan 2026 19:14:07 GMT

Hi @Andy1

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, when plugged to a working power outlet it is dead.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support