topic Re: Reset of R510 Access Point not working in RUCKUS Support for Lennar Homes

Reset of R510 Access Point not working

jlmoreno1 — Thu, 08 Dec 2022 21:23:29 GMT

I recently purchased a home with a system already installed and running. The previous owner configured the network and did not share the password.

After reading many many support topics here, I followed the instructions to 1) unplug the AP that was not the primary; and 2) reset the AP. I push reset, power light turns red, then turns to flashing green, then steady green.

However, after resetting the AP twice, the prior owner's SSID is still showing on the list and I am not seeing the 'configure me' network.

I understood that I do not need to reset the ICX7150 and that resetting the AP would offer me the opportunity to reconfigure and create a new SSID and password. Please advise what else I can try.

Re: Reset of R510 Access Point not working

Yarenis — Thu, 08 Dec 2022 21:45:06 GMT

Hi @jlmoreno1

Thank, you for the details provide, let me add the best steps to re-configure the new Unleashed system.

1:If you have more the One Access Points, disconnect from the Switch all them, and leave turn on only the one that you will factory reset.

Note: leave the other turn of during the all set up.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

How to factory reset or factory default different type of Ruckus Access points? (CommScope Guide)

https://support.ruckuswireless.com/articles/000012418

2:Once the Access Point was factory reset, you can follow up the next guides(from Application or from web browser.

A: set from APP:

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/td-p/47086

Tutorial video set using the Application

https://www.youtube.com/watch?v=4__1rnxiU6g&t=18s

B:Set up from Web access:

Setting up your Ruckus Unleashed Wireless Network after Resetting your Access Point

https://www.youtube.com/watch?v=z4zbJcBSuuw

RUCKUS UNLEASHED SETUP IN 5 MINUTES from website.

https://www.youtube.com/watch?v=j8I5aVwMNMg

3:Once the new configuration is complete, you can reconnect the other access points to join the new Unleashed system you have created.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Reset of R510 Access Point not working

jlmoreno1 — Fri, 09 Dec 2022 14:16:10 GMT

I followed all the instructions, however it took three attempts to re-set before it actually worked. The first two times resulted in the original SSID remaining in place, but the third time wiped it clean and the 'configure me' network became available. Your notes should mention that it takes multiple re-sets to take effect.

Re: Reset of R510 Access Point not working

Vásquez_Fer — Fri, 09 Dec 2022 14:20:24 GMT

Hi @jlmoreno1

Great to hear that !!! We had the note about the instructions, I'll try to improve that note!

Best Regards

Fernando vasquez