topic Re: Upgrade from Lennar r510 in RUCKUS Support for Lennar Homes

Upgrade from Lennar r510

jpsp1117 — Sat, 27 Dec 2025 15:04:25 GMT

We bought our home in 2020. The r510 APs seem extremely slow now. We are on latest firmware

What is the best solution to maximize the speed on r510 AP or what Ruckus AP platform is easiest to physically and technically upgrade to?

Re: Upgrade from Lennar r510

Imran_ruckus — Mon, 29 Dec 2025 13:06:19 GMT

Hi @jpsp1117

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering slow internet connectivity issue.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you with upgrade and other steps, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Upgrade from Lennar r510

jpsp1117 — Mon, 29 Dec 2025 16:16:42 GMT

Re: Upgrade from Lennar r510

jpsp1117 — Mon, 29 Dec 2025 16:18:33 GMT

2 APs

Network is Fiber / Windstream - Have service if directly connected to Ethernet, Even Etherenet in other rooms connected to TV are faster (Going through Switch). Speed ws good until recently (6-7 months)

Re: Upgrade from Lennar r510

Imran_ruckus — Mon, 29 Dec 2025 20:05:50 GMT

Hi @jpsp1117

Greetings!!!

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet stability.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Upgrade from Lennar r510

Imran_ruckus — Wed, 31 Dec 2025 12:12:50 GMT

Hi @jpsp1117

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Upgrade from Lennar r510

Imran_ruckus — Fri, 02 Jan 2026 13:29:42 GMT

Hi @jpsp1117

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Upgrade from Lennar r510

jpsp1117 — Tue, 06 Jan 2026 08:33:28 GMT

It’s still experiencing issues.

Re: Upgrade from Lennar r510

Imran_ruckus — Tue, 06 Jan 2026 12:18:36 GMT

Hi @jpsp1117

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Upgrade from Lennar r510

jpsp1117 — Tue, 06 Jan 2026 15:36:49 GMT

I will need time to access all of this with my home PCs. I typivally use my work PC and can not download PuTTY

Re: Upgrade from Lennar r510

Imran_ruckus — Tue, 06 Jan 2026 15:42:36 GMT

Hi @jpsp1117

Thank you for the response and the update.

To proceed with the troubleshooting, a laptop or PC is required. I recommend arranging access to a laptop, after which we can assist you further with the process.

If you continue to experience difficulty following the steps, we suggest seeking assistance from a local technician.

Please note that effective November 2022, RUCKUS support for Lennar Homes customers is no longer provided via phone, email, or remote sessions. Support is offered exclusively through this community forum on a best-effort basis.

Please help us with the requested queries, and we will be happy to assist you.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Upgrade from Lennar r510

Imran_ruckus — Thu, 08 Jan 2026 12:19:42 GMT

Hi @jpsp1117

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Upgrade from Lennar r510

Imran_ruckus — Mon, 12 Jan 2026 12:39:44 GMT

Hi @jpsp1117

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Upgrade from Lennar r510

Imran_ruckus — Wed, 14 Jan 2026 12:11:23 GMT

Hi @jpsp1117

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support