topic No internet connection after connecting to Wifi in RUCKUS Support for Lennar Homes

No internet connection after connecting to Wifi

mattdez — Thu, 25 Dec 2025 20:15:19 GMT

I have multiple devices that will connect to my WIFI network but are not assigned an IP address and cannot connect to the internet along with a few devices that are randomly dropped from the internet but still connected to the wireless network. Currently, there are 41 devices on my network and 4 do not have IP address.

I already accessed the command line interface and ensured I am in switching mode running version SPS08090d.bin.

I have confirmed all lights are present on the switch and WIFI access points as well with no amber lights. I have also completed multiple factory resets on the switch.

Re: No internet connection after connecting to Wifi

Imran_ruckus — Thu, 25 Dec 2025 20:23:58 GMT

Hi @mattdez

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the Internet via RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. As you can access the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with all the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No internet connection after connecting to Wifi

mattdez — Fri, 26 Dec 2025 01:35:14 GMT

Hi Imran,

I verified my internet connection is stable with my ISP.

Below are the requested photos and screenshots.

Re: No internet connection after connecting to Wifi

Imran_ruckus — Fri, 26 Dec 2025 12:09:44 GMT

Hi @mattdez

Greetings!!!

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the three Ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please check the internet stability.

Let me know how it goes.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No internet connection after connecting to Wifi

mattdez — Sat, 27 Dec 2025 00:05:50 GMT

This seems to have worked, thank you for your help.

Re: No internet connection after connecting to Wifi

Imran_ruckus — Mon, 29 Dec 2025 13:04:04 GMT

Hi @mattdez

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.

Wishing you a wonderful New Year ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No internet connection after connecting to Wifi

mattdez — Mon, 29 Dec 2025 19:27:01 GMT

I spoke too soon and I'm having issues again with more devices not having an IP address assigned when connected to the network. Is IP address assignment handled by the Ruckus switch or by the Linksys router I have connected between the ONT and the Ruckus switch?

Re: No internet connection after connecting to Wifi

Imran_ruckus — Mon, 29 Dec 2025 20:03:40 GMT

Hi @mattdez

Thank you for the response and the update.

IP address assignment is handled by the Internet Service Provider (ISP) router. Please try rebooting the ISP router by unplugging it from the power outlet, waiting a few seconds, and then plugging it back in. Once the router is back online, please check the IP addresses again.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No internet connection after connecting to Wifi

mattdez — Tue, 30 Dec 2025 18:11:36 GMT

My ISP doesn't supply the router, but after some investigation I found the Linksys router I was using is known for issues similar to this. I replaced it with a TP-Link ER605 router and it seems to have fixed my issue.

Re: No internet connection after connecting to Wifi

Imran_ruckus — Tue, 30 Dec 2025 18:14:59 GMT

Hi @mattdez

Thank you for your response.

That’s great to hear! I’m glad the issue has been resolved.

Wishing you a wonderful New Year ahead!

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support