topic Re: AP R320 in RUCKUS Support for Lennar Homes

AP R320

bhallak — Sun, 21 Dec 2025 22:05:58 GMT

Hello,

When I'm attempting to upgrade the AP's using the app the following error message appears "Failed to Fetch Versions" Recently I upgraded the internet speed to 1Gb and when I'm performing the speed test less than 100 Mbps is downloading or uploading to my device.

Re: AP R320

pinky_ruckus — Mon, 22 Dec 2025 13:28:04 GMT

Hello @bhallak ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are unable to upgrade the Access points and facing slow speed issues.

Could you please let us know the answers to the below queries to assist you better?

1) Was there any kind of power outage before you started facing the issue?

2) On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3) May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AP R320

bhallak — Mon, 22 Dec 2025 23:10:49 GMT

Hello,

See attached the pics requested. I'm also attaching the speed test.

Regarding the first question I'm not aware of any outrage in this area.

Re: AP R320

pinky_ruckus — Tue, 23 Dec 2025 14:06:13 GMT

Hello @bhallak ,

Thank you for the response.

From the response shared, I understand that your RUCKUS Switch is facing slow speed issues,.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port then reboot (unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AP R320

bhallak — Wed, 24 Dec 2025 00:27:23 GMT

Hello,

After following your instructions, the speed is still around 90 Mbps. When I get the WiFi in my device directly from the router the speed test result is about 500 Mbps. Is anything else I need to change? .

Re: AP R320

pinky_ruckus — Wed, 24 Dec 2025 13:39:37 GMT

Hi @bhallak ,

Thank you for the response.

Before we can help, we need to check which version the Switch is currently running.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AP R320

bhallak — Wed, 24 Dec 2025 16:17:23 GMT

Re: AP R320

bhallak — Wed, 24 Dec 2025 16:29:57 GMT

Hi,
I also forgot to mention that I’m still receiving the same message “Failed to fetch Version” when I’m trying to upgrade the switches using the app.

Re: AP R320

pinky_ruckus — Wed, 24 Dec 2025 16:36:30 GMT

Hi @bhallak ,

Thank you for the response and the information.

As per the pictures you shared and the response, the cable connections and the light status are in a normal state.

Please rearrange the Ethernet cables for the Access Points and the ISP Router by moving them from their current switch ports to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, please test the speeds again.

Please let us know how it goes.

Thank you once again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: AP R320

bhallak — Wed, 24 Dec 2025 17:00:41 GMT

Hi,
Now the test result shows significant improvement. The average speed is around 450 Mbps. I went to ruckus app and still have the issue upgrading the switches.

Re: AP R320

pinky_ruckus — Wed, 24 Dec 2025 17:40:39 GMT

Hello @bhallak ,

Thank you for the response.

Could you please confirm if you are looking to upgrade the firmware version of Ruckus APs?

Also, could you please try accessing your Unleashed system using a laptop web browser? You can do this by entering the Master AP IP Address or by visiting https://unleashed.ruckuswireless.com/. Just make sure you're connected to the RUCKUS Wi-Fi network.

If you’re still unable to access it and don’t know the IP address of your access points, please refer to the guide below for help in locating the IP address:

How to find the IP address of RUCKUS devices using free applications:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once you've found the IP address of the AP, you should be able to log in and see the Unleashed dashboard.

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: AP R320

bhallak — Wed, 24 Dec 2025 19:09:35 GMT

Hello,

The version is 200.15.6.212.27. It seems that using the link provided I can upgrade or downgrade the software but when I'm trying upgrading by using the Ruckus app the same message pops up.

Besides the previous issue, Do I need to activate the mesh? any other guidance to follow in the setting configuration?

Re: AP R320

bhallak — Wed, 24 Dec 2025 19:12:22 GMT

Hello,

The version is 200.15.6.212.27. It seems that using the link provided I can upgrade or downgrade the software but when I'm trying upgrading by using the Ruckus app the same message pops up.

Re: AP R320

bhallak — Wed, 24 Dec 2025 19:22:25 GMT

Re: AP R320

bhallak — Wed, 24 Dec 2025 19:25:01 GMT

Hello, When I'm trying to upgrade the firmware version in the app the same message mentioned before pops up

Re: AP R320

pinky_ruckus — Wed, 24 Dec 2025 19:48:41 GMT

Hello @bhallak ,

Thank you for the response.

I understand that the speed has significantly increased after performing the trouble shooting steps.

Achieving the maximum speed from the Wi-Fi Access Points may not always be possible due to several factors, including:

Ethernet Cable Quality: The quality of the Ethernet cables used to connect the Access Points to the Switch (e.g., Cat5, Cat5e, or Cat6) can affect performance. Sometimes, defective or substandard Ethernet cables between the ISP Router, RUCKUS Switch, and RUCKUS Access Points may cause speed limitations.
Interference from Other Devices: Many household electronic devices, such as microwaves, baby monitors, security cameras, garage door openers, and cordless phones, operate on the 2.4 GHz frequency, which can cause interference and reduce Wi-Fi speeds.
Distance and Placement: The distance between the Access Points and the device accessing the Internet can impact the signal strength and speed. Additionally, the placement of Access Points within the home can also influence performance, with walls and other obstructions potentially reducing signal quality.

Also, from the response shared, I understand that both the RUCKUS Switch and the Access points are on the latest recommended version.

Could you please share the screenshot of the error message you are getting stuck?

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: AP R320

bhallak — Wed, 24 Dec 2025 19:58:49 GMT

Hello,
One of the message is during a login to the ruckus app such as: "You are not connected to the unleashed network. Go to settings?" — even when I’m already connected.
The other issue is trying to upgrade directly from the ruckus app. The message is “Failed to fetch versions”

Re: AP R320

pinky_ruckus — Wed, 24 Dec 2025 20:13:02 GMT

Hello @bhallak ,

Thank you for your response.

From the response shared, I understand that the switch is currently running the latest recommended version.

I also understand that you are unable to manage the Unleashed app on your phone. I kindly request that you uninstall the Unleashed app, reinstall the latest version available, and then attempt to log in again using your credentials.

Additionally, the Ruckus Unleashed access points are already on the latest recommended version, so no device upgrade is required at this time.

Please feel free to reach out if you have any questions or need further assistance.

Thank you for your patience and understanding.

Regards,
Pinky Rajendran
RUCKUS Lennar Home Community

Re: AP R320

pinky_ruckus — Wed, 31 Dec 2025 13:09:49 GMT

Hello @bhallak ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: AP R320

bhallak — Wed, 31 Dec 2025 14:06:04 GMT

Hello Pinky,

Thank you for the follow-up. As I mentioned before, the only issue occurs when I try to check the firmware version using my username and password. However, when I sign in using the CAM option, I don’t have this issue.

I can work around this app issue for now. Thanks again for your support, and Happy New Year!