topic Unleashed mobile app shows APs but not the switch in RUCKUS Support for Lennar Homes

Unleashed mobile app shows APs but not the switch

adamb303 — Fri, 12 Dec 2025 21:55:54 GMT

As the title says, my home network is visible within the unleashed mobile app. I can see both of the APs and all the details associated with them. When you cycle through the "carousel" of options at the top "no switches" are visible on the switches section. Shouldn't I be able to see and manage my switch from there?

Re: Unleashed mobile app shows APs but not the switch

pinky_ruckus — Fri, 12 Dec 2025 22:44:59 GMT

Hello @adamb303 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are unable to access your RUCKUS Switch through your Unleashed app.

I would request you to please login to your Unleashed system on a web browser using the Master AP IP Address or https://unleashed.ruckuswireless.com/ and share the screenshot after pressing the Switch option.

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Could you please log into the unleashed system and share the screen shot showing the below details?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unleashed mobile app shows APs but not the switch

adamb303 — Fri, 12 Dec 2025 23:04:58 GMT

Some further digging has led me to believe that the firmware on the switch is out of date. It needs current firmware to be added to / managed from this dashboard. Sounds like it will possibly be a multi-step upgrade process.

I've located the IP address to the switch, my understanding of a next step is to access the console on it and determine the current version it is running and then go from there. I'm out of time today to try next steps. I'll work on it some more in a few days and update progress here.

Re: Unleashed mobile app shows APs but not the switch

pinky_ruckus — Mon, 15 Dec 2025 14:57:59 GMT

Hi @adamb303

Thank you for the response.

Before we can help, we need to check which version the Switch is currently running.

Also, you mentioned that you have located the IP address of the Switch

As you have identified the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unleashed mobile app shows APs but not the switch

adamb303 — Tue, 16 Dec 2025 21:02:05 GMT

telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#show version
Copyright (c) 2017 Ruckus Wireless, Inc. All rights reserved.
UNIT 1: compiled on Aug 30 2018 at 04:38:38 labeled as SPS08070c
(25713184 bytes) from Primary SPS08070c.bin
SW: Version 08.0.70cT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225 (mnz10113)
Compiled on Tue Jul 24 10:23:08 2018

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3850P0GX
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 36 day(s) 4 hour(s) 17 minute(s) 25 second(s)
The system started at 00:12:29 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 25713184, Version:08.0.70cT211 (SPS08070c.bin)
Compressed Sec Code size = 29437672, Version:08.0.70cT213 (SPR08070c.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225
Code Flash Free Space = 1319034880

Re: Unleashed mobile app shows APs but not the switch

adamb303 — Tue, 16 Dec 2025 21:22:11 GMT

Re: Unleashed mobile app shows APs but not the switch

adamb303 — Tue, 16 Dec 2025 21:22:50 GMT

I replied with the requested outputs and I got a message that said the moderator marked the post as spam and removed it.

Re: Unleashed mobile app shows APs but not the switch

pinky_ruckus — Tue, 16 Dec 2025 21:32:38 GMT

Hello @adamb303 ,

Greetings!

Thank you for the response.

I understand that your Switch is on older version, which is 08070c.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unleashed mobile app shows APs but not the switch

adamb303 — Tue, 16 Dec 2025 22:43:54 GMT

Yes, thank you for the reply. I had already found that thread and performed the upgrade. The upgrade is successful as far as I can tell, but now both my access points are unpowered.

I checked

ICX7150-C12 Switch#show inline power

It's showing "On" for all 12 so not sure how to proceed there.

"show poe" shows the oper state of three as on with powered consumed.

Re: Unleashed mobile app shows APs but not the switch

pinky_ruckus — Wed, 17 Dec 2025 13:41:38 GMT

Hello @adamb303 ,

Thank you for the response.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Unleashed mobile app shows APs but not the switch

adamb303 — Wed, 17 Dec 2025 23:43:36 GMT

I'll mark one of your posts in this thread as the solution. Ultimately, I've solved all the problems using these forums as well as a little bit of general googling.

The switch definitely needed upgraded, and upgrading to an intermediate version, before the current version is what I did. During the reboot of the switch the APs took a while to power back up (I don't know how long for sure because I had to leave my house after that step).

That night, noticing the APs were back up, I checked the ruckuswireless dashboard and noticed there was some sort of flag on the switch and it showed a status of "connecting" or "discovery" or both. I googled that issue which told me I needed to manually enable SSH on it. I followed the steps for doing so, as well as creating SSH credentials for the switch. Once I gave the ruckuswireless dashboard those credentials (removing/adding a switch in the dashboard prompts you for them), everything appeared normal there.

Good luck to any homeowners coming across this thread trying to solve your home networking problems!

Re: Unleashed mobile app shows APs but not the switch

pinky_ruckus — Thu, 18 Dec 2025 13:29:14 GMT

Hello @adamb303 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and all the Access points are back online after the Switch upgrade.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.