topic Re: Access Points stopped working in RUCKUS Support for Lennar Homes

Access Points stopped working

adpr — Wed, 10 Dec 2025 12:11:29 GMT

Please call at the earliest on +1-925-999-0401 we are without internet, all access points stopped working all of a sudden, looks like some issue with the hardware or firmware or some SW glitch not sure. Need immediate help!!!

Ruckus Model: ICX 7150-C12P

SKU: ICX7150-C12P-2X10GR

Serial # FEK********

Re: Access Points stopped working

pinky_ruckus — Wed, 10 Dec 2025 13:32:48 GMT

Hi @ankitpat86 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Access points are not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Points stopped working

adpr — Thu, 11 Dec 2025 01:16:51 GMT

Thank you for the questions:

1. Light flickered for a second or two; but it was working fine for 1-2 days after that, then this problem occurs

2. Access Points: 4 Nos

3. Not able to attach the photographs, but I can see burned marks on the front panel.

4. The lights on the panel change color frequently from Amber to Green and Vis versa

5. Lights which flicker are 1st & 2nd from the left and time the green light comes up in the slots Acess Point cables are inserted

Hope the above helps and you will be able to provide the resolution at the earliest

Thanks and Regards

Re: Access Points stopped working

adpr — Thu, 11 Dec 2025 01:17:32 GMT

Tried uploading the photographs, not sure it got uploaded or not please check

Can I please get the resolution fast

Re: Access Points stopped working

pinky_ruckus — Thu, 11 Dec 2025 19:07:20 GMT

Hello @adpr ,

Thank you for the response.

I understand that you are facing issues while trying to share the pictures and videos.

Could you please confirm if you are trying to upload the video and pictures in the Google drive(not in the Community portal) as it already has permission to upload the video?

Please upload the pictures and videos on the drive mentioned below:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Points stopped working

adpr — Sat, 13 Dec 2025 00:58:19 GMT

Uploaded the Photographs again, can you please provide the solution at the earliest. Its been 6 days without internet at home

Hope to hear back at the earliest

thanks & Regards

Re: Access Points stopped working

adpr — Mon, 15 Dec 2025 14:55:39 GMT

Can I have the update on the photographs uploaded and the next steps asap. We are literraly suffering!

Re: Access Points stopped working

pinky_ruckus — Mon, 15 Dec 2025 17:07:09 GMT

Hello @adpr ,

Thank you for the response.

Could you please confirm the name of your Google account from which the photos were posted?

Could you please confirm if the Switch is turning on or is it having Amber light on SYS and Green light on PWR?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Access Points stopped working

adpr — Mon, 15 Dec 2025 23:41:11 GMT

I uploaded the photographs in this link shared earlier: https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

It is having Amber light on SYS (This also flashes Green every few minutes) and Green light on PWR

Hope this helps, please give me the resolution or call me if we need to work on the system. This messaging is creating a huge delay. Please HELP!!!

Re: Access Points stopped working

pinky_ruckus — Tue, 16 Dec 2025 13:45:50 GMT

Hi @adpr ,

Thank you for the response.

From the response shared, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Points stopped working

adpr — Tue, 16 Dec 2025 20:05:41 GMT

It didnt work and now we are stuck; can you please send me the replacement on priority. And enable all sort of reset at your end

Thanks and regards

Re: Access Points stopped working

pinky_ruckus — Tue, 16 Dec 2025 20:19:29 GMT

Hello @adpr ,

Thank you for the response.

From the response shared, I understand that you have followed the steps online and still stuck in boot mode.

May I please know if you have performed reset on Switch multiple times and if the reset still doesn’t work, could you please mention the point where you are getting stuck during Software recovery.. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards, Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Points stopped working

pinky_ruckus — Fri, 19 Dec 2025 13:48:55 GMT

Hello @adpr ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Points stopped working

adpr — Fri, 19 Dec 2025 18:21:01 GMT

Please send me the replacement on priority, it have taken way too much time for a human to continue discussing on text/messaging. Hope you guys understand the frustration I am going through to connect and reply to you even is a pain for me. Please support and send me the portal in which I can share my address for you to ship a fresh Ruckus thanks

Re: Access Points stopped working

pinky_ruckus — Fri, 19 Dec 2025 18:41:29 GMT

Hello @adpr ,

Thank you for the response.

I understand that you are still stuck in boot mode.

For us to assist you further, please share the screenshot at the point where you are getting stuck while doing Software recovery.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Access Points stopped working

adpr — Sun, 21 Dec 2025 17:48:09 GMT

What do you mean by screen shot, it has stopped working now, its not booting at all

Please send the replacement on priority, and ask for only address if you all are okay to send the replacement, else I need to look into some other option and call out Ruckus solution is not good to lennar and rest of the community members. Hope you guys will understand the problem in which your system have put me, with no voice communication or way to raise the issue other than messaging with only questions coming my way

Help!!!

Re: Access Points stopped working

pinky_ruckus — Mon, 22 Dec 2025 14:36:23 GMT

Hi @adpr ,

Thank you for the response.

From the response shared, I understand that you are looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Points stopped working

pinky_ruckus — Wed, 24 Dec 2025 13:46:29 GMT

Hello @adpr ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Access Points stopped working

adpr — Thu, 25 Dec 2025 23:52:00 GMT

You all are taking it too lightly or are not understanding the requirement. Please stop taking the test of my patience. To get where you are trying me to connect the power tester and all I have to go and buy the tester

My humble request stop the thought process here itself, if you can send me the replacement please do so or call out you cant support and dont give me anymore homework to do? I am already running through a lot! I cant handle this troubleshooting anymore Thanks

Re: Access Points stopped working

Imran_ruckus — Fri, 26 Dec 2025 12:03:24 GMT

Hi @adpr

Greetings!!!

Thank you for the response and the update.

Apologies for the inconvenience. As per our policy, we require the requested videos, as outlined in Pinky’s previous response, before we can proceed further.

Please note that this forum operates on a best-effort support basis, and we will be unable to continue troubleshooting or replacement until the requested pictures and videos are provided.

Kindly share the required details at your convenience.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support