topic Re: Transfer ruckus information to new owner in RUCKUS Support for Lennar Homes

Transfer ruckus information to new owner

Nhosei01 — Tue, 02 Dec 2025 14:20:03 GMT

Hello, I’ve moved into a new home and don’t have the original username and password to transfer the system to my WiFi.

Thank you so much for any help,

Nikki Hosei
3174133315

Re: Transfer ruckus information to new owner

Imran_ruckus — Tue, 02 Dec 2025 14:26:02 GMT

Hi @Nhosei01

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance with setting up the RUCKUS devices in your recently moved Lennar Home.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article on RUCKUS Lennar Home devices Connectivity Setup and Configuration Guidelines for new Lennar home owners.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please follow the steps and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Transfer ruckus information to new owner

Nhosei01 — Tue, 02 Dec 2025 17:53:59 GMT

I have factory reset the system and there is still no “configureme.xxxx” option when you open the wifi

Re: Transfer ruckus information to new owner

Imran_ruckus — Tue, 02 Dec 2025 18:17:59 GMT

Hi @Nhosei01

Thank you for the response and the update.

Please note the important points before the Access Point factory reset. Perform the factory reset of the AP using a Laptop.
Only ONE Access Point should be connected to your switch during the reset.

Here’s what that means:

If you have multiple RUCKUS APs (e.g., 3 units), unplug all but ONE that must be connected to the RUCKUS Switch.
Perform the reset on this ONE AP: It will become the Master Access Point.
Once the configuration is complete and confirmed to be working, you can plug the other APs back in. They will automatically sync settings from the Master AP.

Please let me know how it goes.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Transfer ruckus information to new owner

Nhosei01 — Tue, 02 Dec 2025 18:36:25 GMT

What is an AP? I only have 1 ruckus box

Re: Transfer ruckus information to new owner

Imran_ruckus — Tue, 02 Dec 2025 18:44:37 GMT

Hi @Nhosei01

Thank you for your response.

Access Points (APs) are the devices installed on the ceilings. (Screenshot below)

Please refer to the configuration Knowledge Base article I shared in my initial response for additional details.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Transfer ruckus information to new owner

Nhosei01 — Wed, 03 Dec 2025 01:31:06 GMT

Hi, I continue to get Recover.me rather than configure. I’ve reset the system several times. Please advise

Re: Transfer ruckus information to new owner

Imran_ruckus — Wed, 03 Dec 2025 12:04:29 GMT

Hi @Nhosei01

Greetings of the day!

We will need to reset the Access Point using the configure.me-xxxxxx network by following the physical reset process.

Please follow the step-by-step reset instructions provided in the article below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RUCKUS-R510-R310-Access-Point-and-Set/ta-p/73964

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Transfer ruckus information to new owner

Nhosei01 — Wed, 03 Dec 2025 12:30:21 GMT

These are the exact instructions I’ve followed. I did 3 resets and each time it’s recover me.

Re: Transfer ruckus information to new owner

Imran_ruckus — Wed, 03 Dec 2025 12:59:14 GMT

Hi @Nhosei01

Thank you for your response and the update.

Could you please confirm how many RUCKUS Access Points are installed on the ceilings in your home?

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Transfer ruckus information to new owner

Nhosei01 — Wed, 03 Dec 2025 15:00:21 GMT

Two are installed. I disconnected one though, to make it the master AP. Then after a few reboots without success, I switched to the other AP to see if that would work. I also unplugged the LAN wire to the router and did reboots as well as attempted it plugged in.

Re: Transfer ruckus information to new owner

Imran_ruckus — Wed, 03 Dec 2025 15:26:03 GMT

Hi @Nhosei01

Thank you for the response and the update.

If you can see and connect to the Recover.me network, please follow and check the steps below.

Reset a RUCKUS Access Point Broadcasting Recover.me-XXXXXX
Step 1: Connect to the Recover.me Network

On your phone or laptop, connect to the Wi-Fi network:
Recover.me-XXXXXX

No password is required.

Step 2: Log in to the Recovery Page

Open a browser.

In the address bar, type:

http://192.168.0.1

A small recovery login page will appear.

Step 3: Log In

Use the default recovery credentials:

Username: super

Password: sp-admin

If this does not work, tell me the AP model (R510, R610, R720, R550, R650 etc.), and I will give you the correct login.

Step 4: Factory Reset from Recovery Mode

Once logged in:

Go to Maintenance → Return to Factory Default

Click Factory Reset

Wait 3–5 minutes until the AP reboots.

After Reset, What Happens?

The AP will start broadcasting Configure.me-XXXXXX

From there you can configure it normally through Unleashed setup page.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Transfer ruckus information to new owner

Nhosei01 — Wed, 03 Dec 2025 19:45:43 GMT

Connecting to Recover.me is indeed asking for a password. You can’t move forward without it

Re: Transfer ruckus information to new owner

Imran_ruckus — Wed, 03 Dec 2025 19:51:42 GMT

Hi @Nhosei01

Thank you for your response and the update.

Please try using the Access Point’s Serial Number (SN), which is printed on the sticker on the back of the AP, as the password. Also try recoverme as the password.

Let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Transfer ruckus information to new owner

Nhosei01 — Wed, 03 Dec 2025 20:12:42 GMT

recoverme didn’t work. I am unable to unmount the AP to get a serial number

Re: Transfer ruckus information to new owner

Imran_ruckus — Wed, 03 Dec 2025 20:23:10 GMT

Hi @Nhosei01

Thank you for the response and update.

You need to use a paper clip to unmount the AP. Please refer to the below video from 3:30 Minutes to learn how to get the AP off the ceiling.

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Once you unmount the AP, you will be able to see the Serial Number (SN), and it will also make it easier for you to perform a hard reset.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Transfer ruckus information to new owner

Nhosei01 — Thu, 04 Dec 2025 01:33:26 GMT

The AP serial number did not work as the password for the recover me wifi

Re: Transfer ruckus information to new owner

Nhosei01 — Fri, 05 Dec 2025 00:40:40 GMT

Any update on this?

Re: Transfer ruckus information to new owner

Imran_ruckus — Fri, 05 Dec 2025 12:20:55 GMT

Hi @Nhosei01

Greetings!!!

Thank you for the response and the update.

Please note that the Serial Number should be all CAPS if there are any alphabets. Try using the last 9 characters of the AP’s serial number (S/N), typed in uppercase. If that doesn’t work, ensure you’ve held the reset button for at least 10 seconds until the power LED blinks, then try again.

When prompted for a password, enter the last 9 characters of the AP’s serial number in uppercase (e.g., if S/N ends with AB123456789, use 123456789).

If the password still fails:

Double-check that you’re using the serial number from the sticker on the AP, not the MAC address.
Make sure it is typed it in uppercase (case-sensitive).

Try resetting again to ensure the AP is truly back to factory defaults.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Transfer ruckus information to new owner

Nhosei01 — Sat, 06 Dec 2025 02:50:46 GMT

Main ruckus has been reset, only 1 AP plugged in. That 1 AP was reset. Recover me pops up but not every time. When it did, I put in the AP serial number which had no letters. Each time, password is not correct.

One time a CX wifi name popped up but then went away.

The fact that this has required so much energy and effort, and with no resolution. And then to communicate through a forum where you have yo wait for responses. I feel like it’s 2002.

Can someone just FaceTime me and walk me through this so they can see that I have followed all the steps, scrupulously and still don’t have it functioning