topic Re: NO Power on Access Points and ICX-7150-C12P Switch with Yellow and GREEN lights on SYST & PW in RUCKUS Support for Lennar Homes

Re: NO Power on Access Points and ICX-7150-C12P Switch with Yellow and GREEN lights on SYST & PW

Afofrancozola — Mon, 24 Nov 2025 15:48:22 GMT

Hi,

I had another power outage and tried the following steps about to restore the PoE but getting this issue when trying to load the images using this steps

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

This is the image of error i am getting on Putty console

Can you assist ?

Re: NO Power on Access Points and ICX-7150-C12P Switch with Yellow and GREEN lights on SYST & PW

pinky_ruckus — Mon, 24 Nov 2025 16:06:25 GMT

Hello @Afofrancozola ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Switch is not working after the power outage.

Also, could see that you have tried to perform reset multiple times and cant get kernel image.

Could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: NO Power on Access Points and ICX-7150-C12P Switch with Yellow and GREEN lights on SYST & PW

Afofrancozola — Tue, 25 Nov 2025 04:15:30 GMT

This is the image of the cable been used

Re: NO Power on Access Points and ICX-7150-C12P Switch with Yellow and GREEN lights on SYST & PW

pinky_ruckus — Tue, 25 Nov 2025 14:31:21 GMT

Hello @Afofrancozola ,

Thank you for the response.

I would request you to please refer to the below pictures and connect the cables before performing the Software recovery.

A console cable connected between your Computer to the ICX 7150 Switch Type-C USB console port.

Note: The cable type will be USB to type C, where the USB it’s going to your computer and the type C to the Type C connection in your switch

Ethernet cable connected between the Out-of-band management port in the Switch to your computer Ethernet port.

Please complete the software recovery process after connecting the cables as mentioned in the above figures and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: NO Power on Access Points and ICX-7150-C12P Switch with Yellow and GREEN lights on SYST & PW

pinky_ruckus — Mon, 01 Dec 2025 15:56:31 GMT

Hello @Afofrancozola ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: NO Power on Access Points and ICX-7150-C12P Switch with Yellow and GREEN lights on SYST & PW

pinky_ruckus — Wed, 03 Dec 2025 13:23:22 GMT

Hello @Afofrancozola ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.