topic My ruckus switch stuck with amber lighting after power fluctuations in RUCKUS Support for Lennar Homes

My ruckus switch stuck with amber lighting after power fluctuations

rahulmandava — Mon, 01 Dec 2025 04:06:01 GMT

Recently there was multiple power outages back to back since then my ruckus switch isn’t working, it has power but sys label is stuck with amber light. None of my access points are powering up either since then. As I found here in the forum, I tried resetting many times by using reset button and simultaneously plugging the power, but it didn’t work. Now I learned it might failed to reboot and corrupted and I need to reinstall image or something of that nature. But I am unclear on how to do that by consoling from my laptop into switch? Or if the problem doesn’t require reinstalling image but something else? Any help here is greatly appreciated as I am stuck and switch isn’t working from last few weeks.

Re: My ruckus switch stuck with amber lighting after power fluctuations

Imran_ruckus — Mon, 01 Dec 2025 11:59:35 GMT

Hi @rahulmandava

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode with Amber SYST LED.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If multiple physical hard resets do not resolve the issue, the next step is to perform the Software Recovery process.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for the complete recovery procedure:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Kindly let me know how it goes. If you encounter any difficulty or get stuck at any step during the Software Recovery process, I will be happy to assist you further.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus switch stuck with amber lighting after power fluctuations

Imran_ruckus — Wed, 03 Dec 2025 12:07:00 GMT

Hi @rahulmandava

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus switch stuck with amber lighting after power fluctuations

Imran_ruckus — Fri, 05 Dec 2025 12:25:04 GMT

Hi @rahulmandava

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus switch stuck with amber lighting after power fluctuations

rahulmandava — Sat, 06 Dec 2025 23:15:25 GMT

Hi Imran, Sorry for the delayed response. Yes I did try the steps. But unfortunately after setting and saving new environment, when I test with ping I get timeout and not alive status. I disabled my windows firewall, reconnected usb between switch and laptop, but it still didn't work. Not sure what is wrong, could you please assist me to get pass this step? I used Type C to USB connector between switch and my laptop.

Re: My ruckus switch stuck with amber lighting after power fluctuations

Imran_ruckus — Mon, 08 Dec 2025 12:04:26 GMT

Hi @rahulmandava

Greetings!!!
Thank you for the response and the update.

Could you please share a picture showing the Software Recovery cable connections between the Switch and the laptop?

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus switch stuck with amber lighting after power fluctuations

rahulmandava — Mon, 08 Dec 2025 13:34:35 GMT

Hi Imran, as I mentioned earlier I am using Type C to USB connector between switch and my laptop.

Re: My ruckus switch stuck with amber lighting after power fluctuations

Imran_ruckus — Mon, 08 Dec 2025 13:43:10 GMT

Hi @jsulloa

Thank you for the response and the update.

From the picture you shared, I noticed that only the USB Type-C cable is connected as shown in the Software Recovery article. Please note that both connections are required for the recovery process:

One Ethernet cable (RJ45 to RJ45)

One USB-to-Type-C cable

(Refer to the screenshot below.)

Kindly connect both cables simultaneously and perform the Software Recovery process again.

Please let me know if you have any questions or need assistance at any step.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus switch stuck with amber lighting after power fluctuations

rahulmandava — Tue, 09 Dec 2025 00:42:55 GMT

Hi Imran,

This time I tried with both the connections, please find the images below, still ping status is not alive. I did try by turning off windows firewall as well. I also tried the manual update steps in https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117 but still did not work. Please let me know what to do now?

Re: My ruckus switch stuck with amber lighting after power fluctuations

Imran_ruckus — Tue, 09 Dec 2025 11:40:04 GMT

Hi @rahulmandava

Greetings!!!
Thank you for the response and the update.

You need to configure the IP Address first on the Computer Adapter. Below is the process.

Configuring the Computer’s IP address: Let's proceed with configuring a static IP address on your computer to establish connectivity with the switch. Since the computer is connected to the switch's management port via an Ethernet cable, the IP address must be set within the same subnet as the switch to enable proper communication.

Click on Start, then type and open Control Panel.
Go to Network and Sharing Center > Change adapter settings.
Right-click on your Ethernet connection and select Properties.
Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
Choose Use the following IP address, then enter the IP information provided.

IP address: 192.168.0.2

Subnet Mask: 255.255.255.0

Default gateway: 192.168.0.2

Click OK to apply the settings.
Refer the screenshot below

Once done please retry the process.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: My ruckus switch stuck with amber lighting after power fluctuations

rahulmandava — Wed, 10 Dec 2025 03:07:49 GMT

Hi Imran, I was able to get pass the issue and now the ping status is alive. However, when I perform the recovery I am getting file not found or no permission issue, but I did check that the path is correct in tftp, file has all the permission for all users in the laptop including system user. Could you please advise next step from here? Below are the images

Re: My ruckus switch stuck with amber lighting after power fluctuations

rahulmandava — Thu, 11 Dec 2025 00:59:02 GMT

Hi Imran, any update please?

Re: My ruckus switch stuck with amber lighting after power fluctuations

pinky_ruckus — Thu, 11 Dec 2025 20:13:38 GMT

Hello @rahulmandava ,

Thank you for getting back to us.

Could you please confirm if you have configured the IP address with the Computer adapter as shared in the previous post?

Please let us know if the configuration was completed.

Thank you for your patience and understanding

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: My ruckus switch stuck with amber lighting after power fluctuations

rahulmandava — Thu, 11 Dec 2025 22:20:04 GMT

Hi, yes I did and now I am facing a different issue with file access from tftp, please refer to my previous reply dated (‎12-09-2025 07:07 PM) where I posted screenshots and detailed explanation of the issue.

Re: My ruckus switch stuck with amber lighting after power fluctuations

pinky_ruckus — Fri, 12 Dec 2025 14:14:58 GMT

Hello @rahulmandava ,

Thank you for the response.

I understand that you are still getting ping not alive error.

Could you please share the screenshot of the network adapter settings for us to proceed further?

Also, could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: My ruckus switch stuck with amber lighting after power fluctuations

rahulmandava — Fri, 12 Dec 2025 14:40:59 GMT

Hi Pinky, I was able to get the ping status alive now. However, when I perform the recovery I am getting file not found or no permission issue, but I did check that the path is correct in tftp, file has all the permission for all users in the laptop including system user. Could you please advise next step from here? Below are the images

Re: My ruckus switch stuck with amber lighting after power fluctuations

pinky_ruckus — Fri, 12 Dec 2025 15:47:02 GMT

test

Re: My ruckus switch stuck with amber lighting after power fluctuations

pinky_ruckus — Fri, 12 Dec 2025 15:52:31 GMT

Hello @rahulmandava ,

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: My ruckus switch stuck with amber lighting after power fluctuations

rahulmandava — Fri, 12 Dec 2025 16:24:57 GMT

Hi Pinky, I just sent a private message with the requested information.

Re: My ruckus switch stuck with amber lighting after power fluctuations

pinky_ruckus — Tue, 16 Dec 2025 14:58:37 GMT

Hello @rahulmandava ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.