topic Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr... in RUCKUS Support for Lennar Homes

ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudrates.

jsulloa — Thu, 27 Nov 2025 20:11:06 GMT

hi.

Have my ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudrates.

Tried to reset the Switch and connect via Serial cable but there is a boot corruption. Need to know how to apply for warranty

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

Imran_ruckus — Thu, 27 Nov 2025 20:21:18 GMT

Hi @jsulloa

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm the issue with the RUCKUS ICX-7150-C12P Switch?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Please share a screenshot of the errors you are seeing on Command Line (CLI)

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please share all the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

jsulloa — Thu, 27 Nov 2025 21:10:08 GMT

Hi,

The problem with the swtich is that there is no traffic. There is just an amber light in the SYSTE led and green one on the one next to CLD. So i tried to connect the switch via serial cable. Tried with different baud rates but some strange letter and symbols start to appear (Images attached). I tried to reset the switch but same happens. Not sure why i can do to solve the problem, i was reading and it looks like there is a common issue with this switch doing the same.

Regards,

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

Imran_ruckus — Thu, 27 Nov 2025 21:46:03 GMT

Hi @jsulloa

Thank you for the response and the update.

From the Switch light status, it appears that the device is stuck in boot mode.

Please use a Windows laptop to perform the Software Recovery process, as it is the most reliable method.

Please refer to the detailed steps in the RUCKUS Lennar Knowledge Base article below:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

If you run into any difficulties or get stuck at any step, please feel free to let me know, I’m happy to guide you through the process.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

Imran_ruckus — Mon, 01 Dec 2025 12:07:05 GMT

Hi @jsulloa

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

jsulloa — Mon, 01 Dec 2025 12:38:00 GMT

Hi,

I was trying the steps you shared with me.

I did the reset process more than times, but nothing works. So, i was not able to connect via serial cable. Incredible to see that an expensive switch like this one is corrupt it and can not be fixed.

Regards,

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

Imran_ruckus — Mon, 01 Dec 2025 13:00:34 GMT

Hi @jsulloa

Thank you for the response and the update.

Apologies for the inconvenience caused.

Could you please confirm if you have tried performing the Software Recovery process using a Windows laptop?
Additionally, kindly share a picture showing the Software Recovery cable connections between the Switch and the laptop so we can assist you further.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

jsulloa — Mon, 01 Dec 2025 13:09:51 GMT

Hi, yes i was using a Windows computer and tried to connect using Putty software.

i did the same on MAC that is my regular basis and i was reading in many forums about it. It looks like something on the switch is corrupted and there is no access via serial cable, reason why does not show anything less than some weird characters.

What can i do to use the switch?

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

Imran_ruckus — Mon, 01 Dec 2025 13:26:53 GMT

Hi @jsulloa

Thank you for the response and the update.

From the picture you shared, I noticed that only the Ethernet cable is connected as shown in the Software Recovery article. Please note that both connections are required for the recovery process:

One Ethernet cable (RJ45 to RJ45)

One USB-to-Type-C cable

(Refer to the screenshot below.)

Kindly connect both cables simultaneously and perform the Software Recovery process again.

Please let me know if you have any questions or need assistance at any step.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

jsulloa — Mon, 01 Dec 2025 13:39:15 GMT

Hi. Not clear for me.

i have a serial cable from port 13 to usb on the computer. But where should i connect the RJ45 to RJ45?

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

Imran_ruckus — Mon, 01 Dec 2025 13:44:44 GMT

Hi @jsulloa

Thank you for your response.

You will need to use an additional USB-C cable along with the Ethernet cable connected to port 13. Kindly refer to my previous message and the article for further details.

Please let me know if you have any questions.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

jsulloa — Mon, 01 Dec 2025 14:22:23 GMT

Did the same with both cables, but the same happen when tried to connect to the switch. There is no ICX7150_ on the putty, just random characters.

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

Imran_ruckus — Mon, 01 Dec 2025 14:55:42 GMT

Hi @jsulloa

Thank you for the response and the update.

Could you please share a screenshot of the Device Manager showing Port details? Additionally, please share a cable connections between the Switch and the laptop.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

Imran_ruckus — Wed, 03 Dec 2025 12:06:27 GMT

Hi @jsulloa

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

Imran_ruckus — Fri, 05 Dec 2025 12:24:25 GMT

Hi @jsulloa

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudr...

Imran_ruckus — Mon, 08 Dec 2025 12:10:14 GMT

Hi @jsulloa

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support