topic Re: Cannot connect to configure me WiFi for R720 AP in RUCKUS Support for Lennar Homes

Cannot connect to configure me WiFi for R720 AP

Bryce — Tue, 25 Nov 2025 02:51:25 GMT

Hello,
My house was previously running on 3 ruckus R510 AP’s. I recently bought three R720 AP’s to work with my 2 gig internet. I have unplugged all the R510 AP’s and plugged in just one of the 720 AP’s to my switch along with my router to one of the 12 ports. I see the configure me WiFi pop up. I type in the device S/N for the password. It appears to be trying to connect to the WiFi but never does. The AP currently has the power light solid green and CTL light slow blinking green with no other lights. Can you please advise how I am able to get connected to the configure me WiFi so I can set up my master AP and connect the other two AP’s?

Re: Cannot connect to configure me WiFi for R720 AP

pinky_ruckus — Tue, 25 Nov 2025 13:28:32 GMT

Hello @Bryce ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are looking to replace the old R510 APs with new R720 APs and facing issues logging in to the Unleashed system to manage the network.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Cannot connect to configure me WiFi for R720 AP

Bryce — Wed, 26 Nov 2025 01:49:46 GMT

Hi Pinky,
I have followed these instructions for setting up the R720 even thought this article references the R510. Is there a different way the R720 should be set up, or is it the same? The area I am getting stuck is after I factory reset the R720 AP, I connect to the configure me WiFi and type in the S/N of the AP as the WiFi password. My device keeps trying to connect to the WiFi but it just keeps showing the loading icon like it is trying to connect. I have tried doing this with all 3 of the R720’s I have (individually), but I am not able to fully connect to the configure me WiFi to complete the setup.

Re: Cannot connect to configure me WiFi for R720 AP

pinky_ruckus — Wed, 26 Nov 2025 13:33:00 GMT

Hello @Bryce ,

Thank you for sharing the response.

In order to assist you further, could you please provide answers to the following queries:

1. Please provide a picture showing the light status and the complete cable connections to all ports on the Switch panel. This will help us assess the current setup accurately.

2. Could you confirm if your Internet Connection from the Internet Service Provider (ISP) is stable and operational? You can verify this by connecting to your local router's Wi-Fi or by using an ethernet cable to connect a laptop/PC directly to the router.

3. Kindly share the light status observed on the Access Points. If any of the lights are illuminated, please capture a picture similar to the provided example.

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, include images showing the status of the Access Points.

Before uploading the photos, please log in to your RUCKUS account and proceed with the upload.

Kindly provide the answers to all the queries above, and feel free to reach out if you have any further questions or concerns.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Cannot connect to configure me WiFi for R720 AP

Bryce — Wed, 26 Nov 2025 18:29:46 GMT

I am not able to add pictures to my reply, however the switch has the STAT, SYST, PWR lights green along with the 2 ports that my router and AP are connected to. Our AP has a green PWR light with the CTL slow blinking green. I have confirmed the WiFi is working correctly from my router by connecting to it.

Re: Cannot connect to configure me WiFi for R720 AP

pinky_ruckus — Wed, 26 Nov 2025 18:58:51 GMT

Hello @Bryce ,

Thank you for the response.

Could you please confirm if you are performing factory reset with only one AP connected?

Please unplug the other AP, leaving only ONE connected to the Switch port, and perform a factory reset on it.

I would request you to please refer to the below You tube video in performing factory reset of AP

https://www.youtube.com/watch?v=vmztt3BbBxc

In that video, when he presses the reset button with a paper clip, PWR turns RED and blinking green. Please check configure.me when PWR turns blinking green.

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Cannot connect to configure me WiFi for R720 AP

Bryce — Wed, 26 Nov 2025 19:22:33 GMT

Yes, I have attempted the factory reset a few times with only one AP connected to the switch. I have tried the factory reset using each of the 3 AP’s each time only one of them being plugged in, and I have the same issue no matter which AP I am attempting to set up as the “master” AP

Re: Cannot connect to configure me WiFi for R720 AP

pinky_ruckus — Wed, 26 Nov 2025 19:47:53 GMT

Hello @Bryce ,

Thank you for the response.

From the response shared, I understand that the reset was not successfully completed.

Please follow the below steps to complete the reset:

1. Power on the AP and let it boot for 2–3 minutes.

2. Press and hold the RESET button for 10–15 seconds.

3. Release the button only when all LEDs flash simultaneously.

4. Allow the AP another 2 minutes to reboot.

After a successful reset:

* The AP will broadcast a Configure.Me-XXXXXX SSID.

* No password is required to join this network.

Please follow these steps and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Cannot connect to configure me WiFi for R720 AP

Bryce — Wed, 26 Nov 2025 19:57:32 GMT

I did that, however there IS a password required to connect. From my research, it seems the WiFi password is the serial number. Once I enter the password, it shows it is attempting to connect, however my phone never connects to the WiFi and it continues to have the loading symbol next to the WiFi. I have tried other devices, and it does the same thing.

Re: Cannot connect to configure me WiFi for R720 AP

pinky_ruckus — Wed, 26 Nov 2025 20:22:48 GMT

Hello @Bryce ,

Thank you for the response.

Serial Number should be all in CAPITAL LETTERS if there are any alphabets.

Please try using the last 9 characters of the AP’s serial number (S/N), typed in uppercase. If that doesn’t work, ensure you’ve held the reset button for at least 10 seconds until the power LED blinks, then try again.

When prompted for a password, enter the last 9 characters of the AP’s serial number in uppercase (e.g., if S/N ends with AB123456789, use 123456789).

If the password still fails:

Double-check that you’re using the serial number from the sticker on the AP, not the MAC address.
Make sure it is typed it in uppercase (case-sensitive).

Try resetting again to ensure the AP is truly back to factory defaults.

Please let us know if you have any queries in this regard.

Thank you for your understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Cannot connect to configure me WiFi for R720 AP

Bryce — Wed, 26 Nov 2025 20:29:46 GMT

I have done this and the serial number works for the password, however none of my devices will fully connect to the WiFi. It continuously shows it is loading but never indicates that it is connected to the configure me WiFi.

Re: Cannot connect to configure me WiFi for R720 AP

pinky_ruckus — Wed, 26 Nov 2025 21:38:27 GMT

Hello @Bryce ,

Thank you for the response.

I would request you to please use the laptop or a computer to complete the Ruckus set-up.

Ruckus Unleashed Set-up using Web:https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Cannot connect to configure me WiFi for R720 AP

Bryce — Thu, 27 Nov 2025 17:00:12 GMT

Good afternoon,
I attempted this on my computer. It shows connected but says no internet. So I am not able to connect to the unleashed.ruckuswireless.com to configure my network.

Re: Cannot connect to configure me WiFi for R720 AP

pinky_ruckus — Thu, 27 Nov 2025 17:13:28 GMT

Hello @Bryce ,

Thank you for the response.

Could you please confirm if these Access points R720 s are new ones or were they previously used?

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Cannot connect to configure me WiFi for R720 AP

Bryce — Fri, 28 Nov 2025 14:34:47 GMT

Hello,
The R720’s are refurbished, so they have been previously used. Is there anything additional I need to do to reset these back to factory settings?

Re: Cannot connect to configure me WiFi for R720 AP

Imran_ruckus — Fri, 28 Nov 2025 17:28:55 GMT

Hi @Bryce

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are trying to reset your Refurbished RUCKUS R720 Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I would suggest following the steps mentioned in the article and attempting the reset using the different methods provided:

https://community.ruckuswireless.com/t5/RUCKUS-Self-Help/How-to-reset-entire-Unleashed-network-for-reconfiguration-or/td-p/34759

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Cannot connect to configure me WiFi for R720 AP

Bryce — Sat, 29 Nov 2025 00:12:57 GMT

I have tried this process of resetting, however when connecting to the AP it says connected but no internet. I have checked the internet connection from the switch is working. It seems to be something with the AP is not functioning correctly.

Re: Cannot connect to configure me WiFi for R720 AP

pinky_ruckus — Mon, 01 Dec 2025 14:58:31 GMT

Hello @Bryce ,

Thank you for the response.

From the response you shared, I understand that you have performed reset on the Access points.

May i please know if the reset was performed as shared in the previous post for the entire Unleashed network for re-configuration ir was it just for the Access points?

Please confirm .

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Cannot connect to configure me WiFi for R720 AP

Bryce — Tue, 02 Dec 2025 18:34:02 GMT

Pinky,
Yes I reset using method 1 on the attached link. The spot where I am having issues, is when the master AP is reset, and I try connect to the configure me WiFi (I have also tried Ethernet directly to the AP as well), is states connected, no internet. I am not able to access the unleashed website since I am not fully connect to the configure me internet for that AP.

Re: Cannot connect to configure me WiFi for R720 AP

pinky_ruckus — Tue, 02 Dec 2025 20:12:21 GMT

Hello @Bryce,

Thank you for the response.

From the response you shared, I understand that you have performed the reset as mentioned in the article; however, you are unable to connect to the Internet.

Connecting to configure.me does not help you in accessing the Internet as it is just a temporary setup by the reset Unleashed network.

Configure.me exists only to let you access the setup wizard at:

https://unleashed.ruckuswireless.com

Once you access the Unleashed website, we would need to establish a new Wi-Fi network(SSID).

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.