topic Re: No lights illuminating on 2 APs (Lennar Home) in RUCKUS Support for Lennar Homes

No lights illuminating on 2 APs (Lennar Home)

waterskigirl — Thu, 20 Nov 2025 05:48:09 GMT

Can anyone help with troubleshooting tips / where to start, please? We have an 8 yr old Lennar home . AT&T came out and changed out our modem a few months agoand I believe that's when the APs stopped working. I look in the "data/cord cabinet" in the laundry room and have NO idea where the 2 RUCKUS cables are...or plug in...etc. Completely tech challenged so would truly appreciate some basic training. I called the Lennar Ruckus Support line (877-676-8641) but it has been disconnected. Thanks in advance!

Re: No lights illuminating on 2 APs (Lennar Home)

Imran_ruckus — Thu, 20 Nov 2025 12:10:46 GMT

Hi @waterskigirl

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS Access Points have no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No lights illuminating on 2 APs (Lennar Home)

Imran_ruckus — Mon, 24 Nov 2025 12:01:35 GMT

Hi @waterskigirl

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No lights illuminating on 2 APs (Lennar Home)

waterskigirl — Mon, 24 Nov 2025 20:30:39 GMT

Hi Imran! I'm so sorry for the delay, but thank you for your follow up! I thought I could check this for you and get back to you, but I do think I'm going to need someone to come to the house to help. I have ZERO idea which are the 2 cables from the ceiling wifi extenders so have zero idea what switch, what outlet you are talking about. My brother will be here on Friday and I'll see if he can help. I called the Geek Squad at Best buy to come out, but they cannot come out to help fix it...only set up something new. Should I call AT&T, my ISP? i was trying to attach a pic of one of the ceiling mounted wifi extenders, showing no lights, but i don't have that icon available??!! . Thank you!!!

Re: No lights illuminating on 2 APs (Lennar Home)

waterskigirl — Mon, 24 Nov 2025 20:34:53 GMT

actually...now i see it..sorry. Here is the pic of one of the extenders.one of 2 wifi extenders (ceiling mounted) without power/ lights

Re: No lights illuminating on 2 APs (Lennar Home)

Imran_ruckus — Mon, 24 Nov 2025 20:48:33 GMT

Hi @waterskigirl

Greetings!!!

Thank you for your response and the detailed explanation.

Let me help you get this resolved as quickly as possible.

Could you please unplug the ethernet cable connected to the affected AP/Extender from the RUCKUS ICX-7150-C12P Switch and plug it back into any other available 12 ports (1–12)?
(Please refer to the screenshot below for guidance.)

Once done, check if the extender powers back on.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No lights illuminating on 2 APs (Lennar Home)

waterskigirl — Mon, 24 Nov 2025 22:57:07 GMT

Hi! thank you for your quick response. I don't have a "RUCKUS ICX-7150-C12P" But, are these 2 white blocks (encircled in pic attached) dedicated to the 2 ceiling mounted wifi extenders?

If so...I have followed them into the AT&T wifi Gateway and plugged them into open ports of the router...and the lights on both WiFi extenders were still off.

Re: No lights illuminating on 2 APs (Lennar Home)

waterskigirl — Mon, 24 Nov 2025 22:58:12 GMT

wifi extender plugs?

Re: No lights illuminating on 2 APs (Lennar Home)

Imran_ruckus — Tue, 25 Nov 2025 11:47:06 GMT

Hi @waterskigirl

Greetings!

Thank you for your response and the information.

Could you please take the affected Access Point off the ceiling and try performing a factory reset using a paper clip? For this process, please ensure that the unit is powered only by a 12 VDC external power adapter and NOT connected via the PoE (Power over Ethernet) switch cable. (Refer to the Screenshots below)

Usually, you will find the 12 VDC adapter connected to your ISP’s Router/Modem-Router combo device.

For your convenience, here are the instructions and helpful resources:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Setup via Web Interface (Video):
https://www.youtube.com/watch?v=j8I5aVwMNMg

Video Guide to Unmounting the Access Point (Please refer to the below video from 3:30 Minutes to learn how to get the AP off the ceiling.):
https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

Please let me know how it goes or if you need further assistance.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No lights illuminating on 2 APs (Lennar Home)

Imran_ruckus — Thu, 27 Nov 2025 12:31:03 GMT

Hi @waterskigirl

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No lights illuminating on 2 APs (Lennar Home)

waterskigirl — Thu, 27 Nov 2025 16:18:14 GMT

Thank you Imran! I’m going to need help from my brother to look this over this weekend. Thank you again and I’ll get back with you in the next few days!

Re: No lights illuminating on 2 APs (Lennar Home)

Imran_ruckus — Thu, 27 Nov 2025 16:29:23 GMT

Hi @waterskigirl

Thank you for the response and the update.

Sure, please keep me updated on the outputs. I’ll be happy to assist further based on your findings.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No lights illuminating on 2 APs (Lennar Home)

Imran_ruckus — Mon, 01 Dec 2025 12:06:02 GMT

Hi @waterskigirl

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No lights illuminating on 2 APs (Lennar Home)

Imran_ruckus — Wed, 03 Dec 2025 12:05:29 GMT

Hi @waterskigirl

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No lights illuminating on 2 APs (Lennar Home)

Imran_ruckus — Fri, 05 Dec 2025 12:23:46 GMT

Hi @waterskigirl

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No lights illuminating on 2 APs (Lennar Home)

Imran_ruckus — Mon, 08 Dec 2025 12:09:41 GMT

Hi @waterskigirl

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: No lights illuminating on 2 APs (Lennar Home)

waterskigirl — Mon, 22 Dec 2025 22:56:51 GMT

Hi Imran- wanted to give you an update… you can officially close this ticket out. I ended up having to call Lennar who had one of the original architects of the ruckus/AP set up in 2017 in our community. He came over for a few hours and ended up getting rid of the router and put in a POE switch instead. Have full Wi-Fi now. Thank you so much for the correspondence and your patience. !!

Re: No lights illuminating on 2 APs (Lennar Home)

pinky_ruckus — Tue, 23 Dec 2025 14:17:27 GMT

Hello @waterskigirl ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and you are able to access the Wi-fi..

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: No lights illuminating on 2 APs (Lennar Home)

lillian — Mon, 29 Dec 2025 06:12:09 GMT

Hi there — I totally get how confusing this can be, especially when the lights on the APs are completely dark and you’re not sure where the cables go. It sounds like your access points aren’t getting any power, which is usually because the switch that supplies Power over Ethernet (PoE) isn’t actually delivering power to them, even if it looks like it’s powered on.

A couple of things to check that have helped people with the same “no lights on the APs” problem in Lennar setups:

Make sure the switch that the APs connect back to is actually providing PoE on the ports the APs are plugged into. Sometimes the switch looks like it’s on (green SYST/PWR lights) but PoE is disabled, so the APs get no power.

If there was a recent modem/router install or ISP visit, it’s possible the switch lost its PoE config or needs a reset. A power cycle at the switch (unplug for a minute and plug back in) can sometimes bring the PoE back. Other folks have found that repeatedly resetting the switch or checking for firmware issues helps.

If neither AP lights up even when connected to a known working PoE port or if you try a PoE injector and still see no LEDs, it can also mean the AP units themselves have failed and may need replacement.

You mentioned being tech-challenged — that’s totally okay. Sometimes just labeling where each ceiling cable goes back at the switch (and ensuring the switch is connected properly to your router/modem) makes troubleshooting much easier — you don’t want to be guessing which cable is which, especially when ticket proxies or support references expect certain ports to be active before they can help guide you. 😊

If you can get a photo of the switch area (showing which cables are plugged into which ports) and a close-up of any lights that are on, people here will usually be able to point you right to the next step.

Good luck, and don’t be shy about posting those pics — that’s often what cracks it!