topic Re: Device will not connect to aps after power outage in RUCKUS Support for Lennar Homes

Device will not connect to aps after power outage

Whitshines — Thu, 20 Nov 2025 16:19:30 GMT

My power went out and since then I have not been able to get my WiFi to work. In the past I have been able to reset the switch (annoyingly you have to do it like 25 times) well this time this isn’t working and I have had no WiFi for over a month. I have a lennar home so unfortunately this company doesn’t except calls for my issues. I have no idea what to do

Re: Device will not connect to aps after power outage

pinky_ruckus — Thu, 20 Nov 2025 16:45:03 GMT

Hi @Whitshines ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not turning on after the power outage.

Also, you have performed reset on the Switch multiple times.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Also, please show the light status on the Access points too.

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Device will not connect to aps after power outage

Songbird52 — Thu, 20 Nov 2025 20:45:58 GMT

Hello my ICX-750~C12P is not working properly.
no lead green lights to the ports after 25 resets attempts and waiting 20 minutes after each reset. No luck . No power.

Re: Device will not connect to aps after power outage

pinky_ruckus — Thu, 20 Nov 2025 21:38:27 GMT

Hello @Whitshines ,

Thank you for the response.

From the response shared, I understand that there is no power on the RUCKUS Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Device will not connect to aps after power outage

Whitshines — Thu, 20 Nov 2025 23:02:51 GMT

I’m not seeing how to upload an image. I have two access points. Both of them show 0/5 lights on. At the moment my switch is showing the green “PWR” light as green. While every other light is flashing amber

Re: Device will not connect to aps after power outage

Whitshines — Fri, 21 Nov 2025 02:30:28 GMT

Okay I believe my video was uploaded but like I said the switch is on and there are lights on so the outlet is working just fine. I notice when looking at other issues people are having they all get the same generic responses and so I just want to get past all of those questions here. Yes the outlet works yes I’ve tried restarting it 1,000 times.

Re: Device will not connect to aps after power outage

pinky_ruckus — Fri, 21 Nov 2025 13:21:52 GMT

Hello @Whitshines ,

Thank you for the response.

From the response you shared, I see that the lights are still blinking on the Switch, which means that the Switch is still stuck in the boot mode.

As the reset was not performed successfully, the only option is to perform Software recovery.

we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need to re-install the image to boot up properly.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.( reset process and software recovery is explained in this article)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the steps mentioned in the article and mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Device will not connect to aps after power outage

Whitshines — Fri, 21 Nov 2025 17:04:08 GMT

Okay I don’t have a windows or Mac book computer I’m also not a tech person? So this is my only option?

Re: Device will not connect to aps after power outage

pinky_ruckus — Fri, 21 Nov 2025 17:43:58 GMT

Hello @Whitshines ,

Thank you for the response.

I understand that you are unable to perform Software recovery as you do not have Windows or Macbook.

Could you please confirm if you have access to a Windows laptop or if you can arrange a Windows laptop to complete the software recovery process?

The only option is to perform software recovery as the boot image might be corrupted and needs to install them.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Device will not connect to aps after power outage

Whitshines — Fri, 21 Nov 2025 19:12:40 GMT

No I don’t

Re: Device will not connect to aps after power outage

Whitshines — Fri, 21 Nov 2025 20:01:28 GMT

Also I’m confused at how I’m supposed to use the computer and follow the steps described on the computer with no internet

Re: Device will not connect to aps after power outage

Whitshines — Fri, 21 Nov 2025 20:59:42 GMT

Hi I’m messaging again because I haven’t gotten a response. I have my switch hooked up to an hp and I’m confused with what to do as I have no internet connection. I’ve been trying to figure this out for over a month and dedicated my day to it and have sat infront of my computer waiting for a response for an hour. Is there a number to call rather than this chat. I’ve been dragging this communication out for 2 days when this could have been 2 minutes of conversation.

Re: Device will not connect to aps after power outage

Imran_ruckus — Fri, 21 Nov 2025 21:20:41 GMT

Hi @Whitshines

Greetings!!!

Thank you for sharing the requested information.

Based on the troubleshooting performed, your ICX-7150-C12P Switch is not responding properly, and the Software Recovery process has been unsuccessful. A hard reset was also attempted; however, the issue still persists.

As a result, this Switch unit appears to be defective and needs to be replaced through the RMA (Return Merchandise Authorization) process.

To initiate the replacement, Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Device will not connect to aps after power outage

Imran_ruckus — Fri, 21 Nov 2025 21:47:19 GMT

Hi @Whitshines

Greetings!!!

Once you share the requested information in the private chat, our RMA Team will proceed with shipping the new Switch for replacement. Kindly provide the required personal information in the private chat at your earliest convenience.

Thank you again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Device will not connect to aps after power outage

Imran_ruckus — Fri, 21 Nov 2025 21:55:21 GMT

Hi @Whitshines

Thank you for your response.

Please provide the requested details in the same format as shared earlier, so that we can proceed with the RMA process.

Thank you again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Device will not connect to aps after power outage

Whitshines — Fri, 21 Nov 2025 21:58:10 GMT

Hi I already replied with that information as soon as the message was sent. Can you confirm whether you have received it or not? Also my question was how am I supposed to reset the system the way the instructions require without internet?

Re: Device will not connect to aps after power outage

Imran_ruckus — Fri, 21 Nov 2025 22:02:14 GMT

Hi @Whitshines

Thank you for your response.

Please refer to my latest private message. Kindly fill out the requested details in the same format, as shown in the example below:

Example:
Street: XYZ
City: XYZ

Also, please note that the Software Recovery process does not require an active internet connection. You only need internet access to download the required recovery files beforehand.

Kindly share the completed details again via private chat at your earliest convenience.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Device will not connect to aps after power outage

Whitshines — Fri, 21 Nov 2025 22:04:18 GMT

Yes so that was my question. How am I supposed to download anything without WiFi.
And I responded twice. Unfortunately I am on a cell phone as I don’t have internet to use another device and it’s impossible to respond in the specific format you requested. All the information is there and in order. Thanks

Re: Device will not connect to aps after power outage

Imran_ruckus — Fri, 21 Nov 2025 22:15:30 GMT

Hi @Whitshines

Thank you for your response.

I’ve sent you a private message with the RMA details you will receive all the updates on your email and it will be replaced. Please check and let me know if you have any questions.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support