topic Re: Technical Support - Internet Connection in RUCKUS Support for Lennar Homes

Technical Support - Internet Connection

Jdh2214 — Wed, 19 Nov 2025 22:05:49 GMT

2nd ticket in a week… Never heard back from the original…

Re: Technical Support - Internet Connection

Jdh22141 — Thu, 20 Nov 2025 00:06:01 GMT

This is the same person… do I have to come back here to check on if someone finally responds?

Re: Technical Support - Internet Connection

Jdh22141 — Thu, 20 Nov 2025 00:06:36 GMT

And do I need to continue to make new accounts to get to this page?

Re: Technical Support - Internet Connection

pinky_ruckus — Thu, 20 Nov 2025 13:49:17 GMT

Hi @Jdh22141 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing issues while connecting to the Ruckus network.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Technical Support - Internet Connection

pinky_ruckus — Mon, 24 Nov 2025 13:12:05 GMT

Hello @Jdh2214 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Technical Support - Internet Connection

pinky_ruckus — Wed, 26 Nov 2025 13:34:05 GMT

Hello @Jdh2214 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Technical Support - Internet Connection

Jdh2214 — Fri, 28 Nov 2025 20:54:39 GMT

Re: Technical Support - Internet Connection

Imran_ruckus — Fri, 28 Nov 2025 21:01:56 GMT

Hi @Jdh2214

Greetings!!!

Thank you for your recent correspondence and the information.

Based on the case information provided, it appears that you are encountering issues with the RUCKUS Setup.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Technical Support - Internet Connection

Jdh2214 — Fri, 28 Nov 2025 21:08:27 GMT

These are my 2 Access Points and my modem. I'm having issues, I have my ISP come out and confirm its the Ruckus.

Re: Technical Support - Internet Connection

Jdh2214 — Sun, 30 Nov 2025 03:42:02 GMT

Dude... I followed your steps that lead me down an endless rabbit hole if I do not know my Unleashed password... I work for the State in IT and this has to be one of the most challenging requests that Ruckus is seriously expecting the average Joe to complete...

I followed steps up until I had to do a hard reset. My switch would not come out of boot mode with all lights flashing. I sat here for 4 hours trying to have it get back to just passing through internet. I stopped following the steps when in 2025 less than 35 days until 2026 the steps expected me to have a laptop with an ethernet port AND a usb C port... Or I would have to be close enough to the Ruckus to extend the 2 cables to it. I finally unplugged and held the button until the first set of lights flashed, and it did not repeat flashing... It sat there for 5mins on the System and Power light. After 5mins my internet was pass through this horrible configuration... I need you to explain to me an easier route to reset my Unleash password. Jump on a call and walk me through this instead of passing me multiple troubleshooting steps that Ruckus seems to have...

Re: Technical Support - Internet Connection

Jdh2214 — Sun, 30 Nov 2025 03:43:36 GMT

This is the B.S. that Ruckus has going for itself... I have to have this setup to be able to create a new password????... I need in my system. And I need my system to simply work...

Re: Technical Support - Internet Connection

Jdh2214 — Sun, 30 Nov 2025 03:43:49 GMT

Re: Technical Support - Internet Connection

Jdh2214 — Sun, 30 Nov 2025 03:55:12 GMT

At this part I have to login and none of the passwords are working...

Re: Technical Support - Internet Connection

Jdh2214 — Sun, 30 Nov 2025 04:20:56 GMT

This is also what i get when i try the other way.

Re: Technical Support - Internet Connection

pinky_ruckus — Mon, 01 Dec 2025 15:44:59 GMT

Hello @Jdh2214 ,

Thank you for the response.

We understand that you are facing issues accessing CLI of the switch.

To proceed further, we need to check few configurations on the Switch.

We would need to find the IP address of the switch and then use the IP address to login to GUI of the switch using the web browser.

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once we identify the IP address of the Switch proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Technical Support - Internet Connection

pinky_ruckus — Wed, 03 Dec 2025 13:21:49 GMT

Hello @Jdh2214 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Technical Support - Internet Connection

Jdh2214 — Thu, 11 Dec 2025 15:39:31 GMT

Pinky… please review my previous messages. I know my IP address, I cannot sign in. I do not have the password to them.

Re: Technical Support - Internet Connection

pinky_ruckus — Thu, 11 Dec 2025 16:22:28 GMT

Hello @Jdh2214 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are aware of the IP address.

As you have the IP address of the Switch , please proceed to access the RUCKUS ICX-7150-C12P Switch using a Web Browser.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please share a screenshot if you are getting stuck at any point.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Technical Support - Internet Connection

pinky_ruckus — Mon, 15 Dec 2025 15:26:33 GMT

Hello @Jdh2214 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Technical Support - Internet Connection

Jdh2214 — Tue, 16 Dec 2025 22:22:16 GMT

Could I get some assistance over here!??? It’s been WEEKS!