topic Re: Ruckus 510 no lights on at all in RUCKUS Support for Lennar Homes

Ruckus 510 no lights on at all

Candiep43 — Sat, 01 Nov 2025 19:55:17 GMT

I have a ruckus 510 my home was built in 2020 two story home I have two ruckus 510 and none of my lights are on it at all and I don’t think it’s even working and I have no clue how to fix need help system been down for this whole year and since we moved in out internet has been horrible I don’t think system ever was working

Re: Ruckus 510 no lights on at all

Imran_ruckus — Mon, 03 Nov 2025 12:03:53 GMT

Hi @Candiep43

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS R510 Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 510 no lights on at all

Imran_ruckus — Wed, 05 Nov 2025 11:39:55 GMT

Hi @Candiep43

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 510 no lights on at all

Candiep43 — Thu, 06 Nov 2025 13:20:17 GMT

Hello i replied on email with pics i dont know how to reply with pics on here

Re: Ruckus 510 no lights on at all

Imran_ruckus — Thu, 06 Nov 2025 13:30:17 GMT

Hi @Candiep43

Greetings!!!

Thank you for the response and the update.

Please log into your RUCKUS Account before uploading any photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 510 no lights on at all

Candiep43 — Fri, 07 Nov 2025 17:04:55 GMT

hello I do not have that option at all on mine when I'm logged in yesterday it showed picture icon but then when I tried to upload picture it said permission denied so Im on my MacBook now and I don't even have icon to upload picture

Re: Ruckus 510 no lights on at all

Imran_ruckus — Fri, 07 Nov 2025 17:09:10 GMT

Hi @Candiep43

Greetings!

Thank you for your response and the update.

Please use the Google Drive link below to upload the pictures:
https://drive.google.com/drive/folders/1noqpw7C7-ow-GhxG-W1WDxSI83LtK0Qn

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 510 no lights on at all

Candiep43 — Fri, 07 Nov 2025 17:19:10 GMT

Re: Ruckus 510 no lights on at all

Candiep43 — Fri, 07 Nov 2025 17:20:00 GMT

it came up this time yes we have had several power outages before we went full solar but I never noticed this thing working ever

Re: Ruckus 510 no lights on at all

Imran_ruckus — Fri, 07 Nov 2025 17:23:18 GMT

Hi @Candiep43

Thank you for the response and the information.

Based on the pictures you shared, I can see that your RUCKUS ICX-7150-C12P Switch has an Amber SYST light, which indicates that the switch is stuck in boot mode.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for step-by-step instructions to troubleshoot and resolve this issue:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Kindly try the steps and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 510 no lights on at all

Imran_ruckus — Mon, 10 Nov 2025 12:34:24 GMT

Hi @Candiep43

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 510 no lights on at all

Imran_ruckus — Wed, 12 Nov 2025 11:59:56 GMT

Hi @Candiep43

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 510 no lights on at all

Candiep43 — Thu, 13 Nov 2025 16:58:39 GMT

I sent in photos I was waiting on u to reply to tell me what next to do

Re: Ruckus 510 no lights on at all

Imran_ruckus — Thu, 13 Nov 2025 17:26:56 GMT

Hi @Candiep43

Greetings!

Thank you for your response.

As mentioned in my previous message on 11-07-2025 at 09:23 AM PST, your RUCKUS ICX-7150-C12P Switch has an Amber SYST light, which indicates that the switch is stuck in boot mode.

Please refer to the RUCKUS Lennar Knowledge Base self-help article shared in that reply for detailed troubleshooting steps.
Kindly follow the steps mentioned there and let me know the results.

If you have any other questions, please feel free to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 510 no lights on at all

Candiep43 — Sat, 15 Nov 2025 17:37:03 GMT

Ok I recieved it this time I read it and I rather have my husband mess with it he will be able to do it on Sunday I don’t want to mess it up I don’t feel comfortable messing with it

Re: Ruckus 510 no lights on at all

Imran_ruckus — Mon, 17 Nov 2025 11:41:02 GMT

Hi @Candiep43

Greetings!!!

Thank you for the response and the update.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 510 no lights on at all

Candiep43 — Mon, 17 Nov 2025 13:36:26 GMT

Hello so my husband did the reset and the lights turned green on the ruckus on the upstairs ceiling the cd light is solid green and power light is blinking green the downstairs ceiling one still has no lights on it

Re: Ruckus 510 no lights on at all

Imran_ruckus — Mon, 17 Nov 2025 13:46:07 GMT

Hi @Candiep43

Greetings!

Thank you for your response and the update.

Please unplug the Ethernet cables of the RUCKUS devices and the ISP router from the RUCKUS ICX-7150-C12P Switch ports and re-connect them to any other available 12 ports on the switch (Screenshot below). After reconnecting, check if the Access Points on the ceiling return to normal operation, they should display lights on both 2.4G and 5G (as shown in the screenshot below).

12 ports on the Switch:

RUCKUS Access Points light status meaning:

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Ruckus 510 no lights on at all

Candiep43 — Mon, 17 Nov 2025 13:51:41 GMT

He said he did what this said now the upstairs is the bottom picture two green two orange and the downstairs still has no lights

Re: Ruckus 510 no lights on at all

Imran_ruckus — Mon, 17 Nov 2025 13:59:52 GMT

Hi @Candiep43

Thank you for your response and the update.

Please unplug the Ethernet cable of the downstairs Access Point and reconnect it to any other available port among the 12 ports on the Switch.

Once this is done, please check the Access Point status and let me know the outcome.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support