topic Switch will not power on in RUCKUS Support for Lennar Homes

Switch will not power on

Jrdemko — Fri, 14 Nov 2025 20:52:38 GMT

Much like another post on here, my switch will not power on, I have a Lennar home and need to begin a RMA to get this resolved ASAP

pinky_ruckus — Fri, 14 Nov 2025 21:50:24 GMT

Hi @Jrdemko

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your RUCKUS Switch is not turning on and is looking for the replacement of your Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Jrdemko — Fri, 14 Nov 2025 22:14:03 GMT

Video uploaded

pinky_ruckus — Mon, 17 Nov 2025 15:49:02 GMT

test

pinky_ruckus — Mon, 17 Nov 2025 15:42:33 GMT

Hi @Jrdemko

Greetings!,

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.