topic Re: New home purchase; unable to figure out setup after factory reset in RUCKUS Support for Lennar Homes

New home purchase; unable to figure out setup after factory reset

Bryce — Fri, 07 Nov 2025 21:58:27 GMT

Hello support team, I have recently purchased a home that has the Ruckus ICX 7150-C12P and 3 AP,s (one on each floor). I performed a factory reset on the main switch, but all the lights continuously blink amber. There was a precious owner that had this set up, as I see his WiFi name instead of the configure me WiFi. Is there a way to start from scratch without needing to have the previous owners password? I just got my own internet hooked up and would like to have my router running to the Ruckis but can’t get it to work.

Re: New home purchase; unable to figure out setup after factory reset

pinky_ruckus — Mon, 10 Nov 2025 13:40:55 GMT

Hello @Bryce ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you have purchased new Lennar home and you are unable to setup the RUCKUS network.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Also, please share the light status of your Access points as well as mentioned in the below picture:

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New home purchase; unable to figure out setup after factory reset

Bryce — Tue, 11 Nov 2025 00:32:35 GMT

Hello,
Even after logging in to my ruckus account, I do not see an option for adding pictures. Currently, the switch has all light blinking yellow (as I performed a factory reset), except the lights are green for the Ethernet running from my router to the switch, ports 4-6 which are for my AP’s, and port 10 which has a device for smart lights.
My first AP has power light blinking green and CTL light slow blinking green with no other lights. Second AP has power light blinking green, CTL solid green and 5G and 2.4G are solid amber. Third AP has power light blinking green and CTL light slow blinking green with no other lights.

Re: New home purchase; unable to figure out setup after factory reset

pinky_ruckus — Tue, 11 Nov 2025 13:30:12 GMT

Hello @Bryce ,

Thank you for the response.

From the response you shared, the status of the lights looks normal.

For guidance on setting up your system, please refer to the RUCKUS Lennar Knowledge Base self-help article linked below. The article includes detailed instructions for the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you have any queries in this regard.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New home purchase; unable to figure out setup after factory reset

pinky_ruckus — Fri, 14 Nov 2025 13:38:12 GMT

Hello @Bryce ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New home purchase; unable to figure out setup after factory reset

pinky_ruckus — Mon, 17 Nov 2025 14:31:52 GMT

Hello @Bryce ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New home purchase; unable to figure out setup after factory reset

Bryce — Tue, 18 Nov 2025 01:04:49 GMT

Good evening,
I was able to reset my main AP. I then plugged in the other 2 APs; one shows both 2.4 & 5G amber and the other has 5G green and 2.4G amber. Does that mean they are both connected as well? Will my devices automatically connect to the closest AP for WiFi?

Lastly, I was able to test my WiFi speed for my main AP, however when I clicked manage network or tried logging in on manage network using my admin credentials, it states I am not connected to Unleashed network, but I am. Can you tell me what I may be doing wrong and how I can manage my network?

Re: New home purchase; unable to figure out setup after factory reset

pinky_ruckus — Tue, 18 Nov 2025 13:52:16 GMT

Hello @Bryce ,

Thank you for sharing the response..

As per the case description, I could understand that you are unable to manage the network.

Could you please login to your Unleashed system on a web browser using Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please help us with the above-requested information, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New home purchase; unable to figure out setup after factory reset

Bryce — Tue, 18 Nov 2025 16:26:06 GMT

I was able to log in and update the firmware to the most current version. Now I am able to log in on the app and manage my network. Thank you for all of your help!

Re: New home purchase; unable to figure out setup after factory reset

pinky_ruckus — Tue, 18 Nov 2025 16:30:38 GMT

Hello @Bryce ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and you are able to login to app and manage the network.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.