topic Re: device not working after restarting the modem in RUCKUS Support for Lennar Homes

device not working after restarting the modem

ruckustupig — Thu, 08 Dec 2022 16:15:20 GMT

I restarted the modem because xfinity asked to do that to receive new signal. After that, the ruckus device doesn't produce signal for the wifi network. I don't know how to fix that. I 've unplugged and plugged back the ruckus device but it still didn't make the wifi working.

Re: device not working after restarting the modem

Vásquez_Fer — Thu, 08 Dec 2022 16:27:11 GMT

Hi @ruckustupig

Hope you are doing well

As you mention, it is something that is applied from the ISP xfinity , ruckus devices only distribute internet from the ISP.

Please make sure you have internet connection from your ISP

Do you have a modem or Router from Xfinity ? here is a common setup for Lennar home users :

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Also here is a process to reset your AP ( wlan settings ) WiFi

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best Regards

Fernando Vasquez

Re: device not working after restarting the modem

ruckustupig — Thu, 08 Dec 2022 16:30:05 GMT

The internet is perfectly connecting with xifinity; the modem is doing perfectly. but the ruckus device doesn't send the signal all over the house.

Re: device not working after restarting the modem

ruckustupig — Thu, 08 Dec 2022 16:30:53 GMT

can anyone go to my home to fix it

Re: device not working after restarting the modem

Vásquez_Fer — Thu, 08 Dec 2022 16:46:24 GMT

Hi @ruckustupig

Can you please the answer do you have a modem router or just a modem from your ISP ?

Best Regards

Fernando Vasquez

Re: device not working after restarting the modem

ruckustupig — Thu, 08 Dec 2022 16:50:32 GMT

I’m not sure of your terminologies. There is a xifiniyy gateway device. It is working well and sending signals to part of the house. But ruckus device (which should deliver the signal from gateway to the whole house) doesn’t work. This happens after I restarted the xfinity gateway

Re: device not working after restarting the modem

Vásquez_Fer — Thu, 08 Dec 2022 16:59:25 GMT

Hi @ruckustupig

As you mentioned 'This happens after I restarted the xfinity gateway ' so something happens there from your ISP ( internet provider ) side.

Ruckus only distribute the 'internet'.

Make sure you router is well configured from your ISP as router and not as bridge mode.

How are the color lights from the Wireless Access Point

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Best Regards

Fernando Vasquez

Re: device not working after restarting the modem

ruckustupig — Thu, 08 Dec 2022 17:02:44 GMT

When you say router, do you mean ruckus device or xfinity gateway? It’s unclear from your saying.

as said the internet is perfectly produced from xfinity. The distribution job from ruckus is not working. Your saying kept asking me to fix the problem with xfinity.

Re: device not working after restarting the modem

Vásquez_Fer — Thu, 08 Dec 2022 17:20:13 GMT

Hi @ruckustupig

Ruckus devices are ICX-7150 C12 P switch and Access Point , the router is the gateway modem or router from your ISP

Could you please answer the question regarding the color lights from the Access points.

As I mentioned, if something was reset on the Xfinity side, this reset must have caused something on the ISP side, some important function or protocol stopped working to cause the Ruckus devices to stop working since the Ruckus devices only distribute the connection.

Best Regards

Fernando Vasquez

Re: device not working after restarting the modem

ruckustupig — Fri, 09 Dec 2022 05:58:24 GMT

Regarding color lights from the AP:

for all the three APs (located at each floors) in the house, they all have two green lights on PWR and CTL. The PWR is flashing often.

I am out of my home. I have to ask people living there to answer any questions you may have. I am not sure if I can do any other configuration that need my mobile phone to interact with the unleash app because my mobile phone that installed the unleash app is in the remote.

Also, I didn't change any setup related to the cable or plug. It was working perfectly fine two days ago. The only thing I did is I restarted using the Xfinity app remotely or unplug/plug the Xfinity gateway (under the help from people living in the house), because Xfinity sent the new signal to my device to refresh or speed up the internet and then asked me to restart or plug/unplug the gateway.

Re: device not working after restarting the modem

Vásquez_Fer — Fri, 09 Dec 2022 12:26:43 GMT

Hi @ruckustupig

Based on the color lights here is the meaning PWR flashing.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

System started, no routable IP address detected.

Basically, the xfinity device doesn't provide IP addresses to the Ruckus devices, so it can't broadcast the network correctly.

Basically it is not giving IP address through the ports (DHCP) if you already checked that the connections are as in the photo you are fine.

As I mentioned, since there was a gateway restart, I recommend you start there.

If you want we can access the switch by console and verify the connections and cables.

Here is a short guide:

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Best Regards

Fernando vasquez

Re: device not working after restarting the modem

ruckustupig — Fri, 09 Dec 2022 14:25:43 GMT

What do you mean by saying " I recommend you start there."

Re: device not working after restarting the modem

Vásquez_Fer — Fri, 09 Dec 2022 14:35:30 GMT

Hi @ruckustupig

What I recommend is to investigate or verify what changes were made to the ISP gateway router, since after the reboot Ruckus stopped working, this is a clear sign that something else happened.

If you did not touch the ruckus devices or there was no change, your APs should not have stopped obtaining IP addresses from your local router.

Best Regards

Fernando Vasquez